[PDF] [PDF] IOT Helpdesk 317-234-HELP (4357) - INgov

https://mycitrix in gov/Citrix/AccessPlatform/auth/login aspx Network ID: username PW: ************ Domain: DOT IOT Password Reset Application



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[PDF] IOT Helpdesk 317-234-HELP (4357) - INgov

https://mycitrix in gov/Citrix/AccessPlatform/auth/login aspx Network ID: username PW: ************ Domain: DOT IOT Password Reset Application



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IOT Helpdesk 317-234-HELP (4357)

State of Indiana Citrix NFuse service home page: (additional instructions on last page) https://myshare.in.gov/pages/citrix.aspx Software requirements: IE6 or above, Window XP or above, add https://mycitrix.in.gov to the trusted sites list in Internet Explorer.

1. Request network ID/Password for Citrix

2. Install the Citrix client software

Download/Install Citrix ICA Clients

3. Install Printing Utility (for printing from CES in Citrix)

Download/Install Simplified Printing Client

How to install the Simplify Printing Client

%20Printing.doc Instruction on how to install the simplify printing client. It"s Microsoft Word document.

4. Log on to the network

Network ID: username

PW: ************

Domain: DOT

IOT Password Reset Application

2fPasswordResetEnrollment%2fDefault.aspx

You can change your password after you log in by clicking the yellow key.

Network password procedures:

After log in you should see

Click "INDOT Applications" folder (if displayed), you should see

Click CES Icon, log in with CES ID and password.

You might see messages boxes like this

Enter CES ID and Password

Citrix NFuse: If you are having Problems Connecting?

For best results we recommend the latest verison of Interent Explorer. You can download the latest version at Microsoft

Downloads

. If you prefer another browser, search the browser"s help to learn how to do the steps below. Step 1: Download and install the latest citrix web client Step 2: Disable your pop up blocker (toggle by holding ctrl while clicking on link) Step 3: Clear your Internet Cache (Internet Explorer)

1. Click on Tools - Internet Options

2. Click Delete Files (under Temporary Internet Files)

3. Click OK

4. Try logging on to the terminal server again

Step 4: Check your advanced settings (Internet Explorer)

1. Click on Tools - Internet Options

2. Click on Advanced Tab

3. Under Security Section, there should be a checkbox labeled Do Not Save Encrypted Pages To Disk.

This box should NOT be checked. If it is, remove the checkbox.

4. Click OK

5. Close all instances of Internet Explorer and try again

If you still need assistance with connecting, or you have other problems, please contact

IOT Customer Service.

Helpdesk: 317-234-4357

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