[PDF] [PDF] SR Flow and Best Practices

My Oracle Support Chat Feature Mobile My Oracle Support Service Request Product, Version Support Identifier Files to attach Business impact Serial Number Environment escalation info, attachments, project milestone, option to  



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My Oracle Support Community resources and Oracle number: Oracle Support Contacts 2 Register and Sign in To escalate, please first update the SR and



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My Oracle Support Community and the Knowledge Base to facilitate Service Request access can be restricted through Service Severity Level 4 No Business Impact Communication Preference Updates Discover: Escalation Process



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18 sept 2020 · For technical issues of an urgent nature, you can either use MOS to submit a Severity 1 SR or you can call Oracle Support The support hotline 



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Important Oracle Support Phone Numbers Oracle Support The SR Escalation Process is in place for business critical issues that require a higher level of 



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No 000000/00 Technical Support Issues for PeopleSoft and JDE Products Technical Issues the Service Request Escalation which focuses on appropriate



[PDF] SR Flow and Best Practices

My Oracle Support Chat Feature Mobile My Oracle Support Service Request Product, Version Support Identifier Files to attach Business impact Serial Number Environment escalation info, attachments, project milestone, option to  



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Support Tools My Oracle Support configuration manager Service Request Number and Severity Definitions Escalate concerns via the escalation process



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Oracle Cloud Customer Support Systems 11 Service Request Escalation total number of minutes in the monthly measurement period and any Unplanned  



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Customer Support Identification Number (CSI) or “support identifier,” references Log in at metalink oracle com and navigate to Service Request > SR Create See OracleMetaLink Doc ID 199389 1 – Escalating SRs with Oracle Support



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Cannot expect Oracle support engineers looking at a Open SR 7239707 994 with Oracle 5 Invalid number found when updating with bind variable value of Oracle Support – Reporting and Escalating Problems for Distributed pp p g g

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