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BT CLOUD VOICE COMMUNICATOR

iPHONE EDITION.

USER GUIDE.

2

1. Introduction. 3

1.1

Overview 3

1.2

Audience 3

2. Requirements. 4

2.1

Hardware & Software Requirements 4

2.2

Licensing Requirements 4

2.3

Network & Firewall Requirements 5

3. Login & Password Management.

6 3.1

Logging In 6

3.2

Managing your Username & Password 6

4. Getting Started. 7

4.1

First screen 7

4.2

Final screen 7

5. Main Tabs.

8

6. Contacts Tab.

9 6.1

Adding a Contact 9

6.2

Editing Contact Details 10

7. Buddy. 118. Instant Messaging. 12

8.1

Chat Tab 12

8.2

Chat 12

8.3

Group Chat (Ad-Hoc Rooms) 13

9. Audio & Video Calls.

14 9.1

Dial Pad Tab 14

9.2

Placing A Call 14

9.3

Handling Incoming Calls 15

9.4

Handling An Established Call 16

10. Call History Tab.

17

11. Directory Tab.

18

12. Settings Tab. 19

13.1 Call Settings

19

13.2 Automatic Sign In

19

13. My Room.

20

14. Multi Device. 21

15. Troubleshooting. 22

WHAT'S IN THIS GUIDE.

3

1. INTRODUCTION.

Welcome to the BT Cloud Voice Communicator. It brings together all your mobile and desktop devices (including Windows, Mac, iOS and Android) so that they work in harmony, and is packed with features that have been designed to make your working day easier. Over the next pages, we will show you how to install, login and begin using BT Cloud Voice Communicator iPhone Edition in an easy-to-follow, step-by-step guide. This version is for Apple iPhone, and uses a Wi-Fi or cellular connection to make and receive calls. This document is intended for you if you will be using, or you are an administrator of, BT Cloud Voice Communicator iPhone Edition.1.1 Overview. 1.2

Audience.

4

2. REQUIREMENTS.

First of all, you'll need to check that you meet the following installation and licensing requirements. Speak to your Administrator if you aren't sure. 2.1 Har dware & Software

Requirements.

2.2 L icensing Requirements. Your device must run on iOS 4.3 or higher. To check your operating system on the home screen, navigate to:

Settings > General > About

Supported Devices

This version of BT Cloud Voice Communicator should run on: i

Phone 4

i

Phone 4S

i

Phone 5

i

Phone 5S

Your account will need to include the Communicator Team Add-On in order to use the

Smart Phone application.

5

2. REQUIREMENTS.

2.3 Network & Firewall

R equirements.IMPORTANT NOTE: You need an active Internet connection to login to BT Cloud Voice Communicator and then use it to make and receive calls. We strongly recommend that you use a known, stable, secure and correctly configured Wireless LAN and use BT Cloud Voice Communicator over this Wi-Fi connection. If you are unsure, please speak to your system administrator for advice and help. BT Cloud Voice Communicator lets you to decide whether you want to make a native

Android call or a VoIP Call. There is also an

Always Ask

option available to give you the choice every time you use your phone. The iPhone dialling service is recommended for use over a 3G connection. With the ‘VoIP Call' setting, if there is no Wi-Fi connection, the app will try to use the cellular data channel instead. Service and voice quality may not be as good and data charges with your mobile carrier will apply. You may need to allow outbound access for the following on your firewall:

ProtocolDestinationDestination Port

HTTPS ucoffice.yourservices.co.uk ucoffice.yourservices.co.uk webcollab.ucoffice.eu uc office.eu

XMPPucoffice.eu

95.172.95.82

SIP

85.119.63.1

UDP/TCP 5060 to 507

85.119.59.31

95.172.95.114

95.172.95.82

uk.ic.h nt.hipc om.co.uk

Ƶk.ic

.56hnt.hipcom.co.uk

2.REQUIREMENTS.

RTPuk.ic.hnt.hipcom.co.uk

uk.ic.56hnt.hipcom.co.uk

85.119.63.1

UDP 16384 to 32766

DNSSupplied locallyUDP/TCP 53

The local requirements can vary from installation to installation; ask your system administrator for details or help if you need it.

3. LOGIN & PASSWORD MANAGEMENT.

3.1 Logging In.3.

Download & Installation.

3.2 Mana ging your Username & Password.Once BT Cloud Voice Communicator has been installed, you can open it as you would any other app. Just tap the BT Cloud Voice Communicator icon (as shown) to launch it. You'll need to login to BT Cloud Voice Communicator with your official Application Username and Password, which you should have received in your

Welcome or Service Modification email.

Your Username should take the format:

@ (for example user.one@customer.co.uk) You can change your password through the Business Portal - please follow

standards for Password Protection Policies to make sure it's as safe as possible.Just enter your username and password (more below) into the appropriate boxes

and tap Sign in, and you're on your way.

The first thing you will see is the login screen:

You can download and install BT Cloud Voice Communicator iPhone Edition directly from the iPhone App Store. It's very easy - just search for BT Cloud Voice

Communicator and install the application.

4. GETTING STARTED.

4.1 Fi rst screen.

4.2 F inal screen.The first thing you will see when you login to BT Cloud Voice Communicator is its first tab. When this appears, you're ready to begin. When you want to close down the app, scroll to the bottom of the screen from the

Settings tab and tap Sign out.

Alternatively, double-tap the home button on the iPhone and swipe the minimised BT Cloud Voice Communicator screen towards the top of the phone to close the application.quotesdbs_dbs2.pdfusesText_2