NATSECDEF Conference 2017

Experience time Fast Accurate (including condiments) Friendly and Attentive Service How fast? Service Measurement (60"or less) order being totalled until presented Total Experience Time (210" or less) joining line until order is presented Customer Delight Service Cycle The Service Cycle is a sequence of ‘moments’a

Standards of Business Conduct - McDonalds

We place the customer experience at the core of all we do Product Quality and Safety Clean restaurants Great tasting and safe food Child-friendly Happy Meal toys These have long been hallmarks of McDonald’s, and fundamental to our brand promise McDonald’s is committed to ensuring that the foods and beverages we serve to our customers

2019 ANNUAL REPORT - McDonalds

the experience of our seasoned leadership team, has and will continue to be critical to ensuring we make the right decisions and support our people along the way To that end, we also recently announced Heidi Capozzi as our Executive Vice President and Global Chief People Officer She is a collaborative, results-oriented business leader with proven

ON-JOB-EVALUATION (OJE)

without experience or instruction • Our lifts are usually only for goods only so never enter them unless the manager confirms it is a passenger lift • Never enter the freezer or chiller without permission and assistance • Ask for instruction before lifting heavy items etc In general keep the load

Work Health & Safety Policy - McDonalds

customer experience, every time To meet our commitment to providing a safe and healthy working environment, and fulfil our responsibilities: We manage risks to health & safety and prevent incidents By identifying and assessing workplace hazards, we aim to eliminate or minimise risks to health and safety, so far as is reasonably practicable

La promesse des Arches Dorées - McDonalds

INT rodu CTI o N Photo: Milan, Italie 8 Code d’éthique 9 le Code d’ÉTHIQue Ce code d’éthique constitue un guide des responsabilités éthiques et légales que nous partageons en tant que membres de la famille professionnelle Mcdonald’s