[PDF] Alcatel-Lucent OmniPCX Enterprise Communication Server



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Thank you for choosing a 4028/4029 telephone manufactured by Alcatel Your 4028 (IP) or 4029 (digital) terminal has a new ergonomic layout for more effective communication A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program your telephone,



Alcatel OmniPCXEnterprise Alcatel 4028/4029

Thank you for choosing a telephone from the 4028/4029 range manufactured by Alcatel Your 4028 (IP set)/4029 (digital set) terminal has a new ergonomic layout for more effective communication A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program



Other

Alcatel 4028 / 4029 www alcatel com hold transfer redial end Telephone Receiver Socket for connecting headphones or a handsfree/speaker unit Audio keys END key: to terminate a call Handsfree/Speaker Key: to make or answer a call without lifting the receiver • lit in handsfree mode or headset mode (short press) • flashing in speaker mode



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NOEADGR040-040 menu Phone / 4029 Digital Phone

ur Alcatel-Lucent IP Touch 4028 Phone (IP set) or 4029 Digital Phone (digital set) set Contact your installer Warning: never place your telephone in contact wit h water To clean your telephone, you may however use a damp soft cloth Never use solvents (trichlorethylene, acetone, et c ) which may damage the plastic parts of your telephone



Manuel dutilisation Postes 4028IP/4029 - Orange

3 Manuel d’utilisation How Introduction En choisissant un téléphone 4028IP/4029, vous faites confiance à France Télécom: nous vous en remercions Votre poste France Télécom 4028IP ou 4029 vous ap porte tous les avantages de sa nouvelle ergonomie, pour une communication



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Alcatel-Lucent OmniPCX EnterpriseCommunication Server

Alcatel-Lucent IP Touch 4028 Phone

Alcatel-Lucent 4029 Digital Phone

User manual

3

Introduction

Thank you for choosing a telephone from the Alcatel-Lucent IP Touch 4028 & 4029 Digital Phone range manufactured by Alcatel-

Lucent.

Your IP Touch 4028 & 4029 Digital Phone terminal has a new ergonomic layout for more effective communication.

A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program

your telephone., a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section, communication is even more convenient using the audio keys (loudspeaker, handsfree),, the convenient alphabetic keypad, to call your parties by name,

How to use this guide

These symbols may be supplemented by small icons or text.

•Actions•Keypad

Lift the receiver. Numeric keypad.

Hang up. Alphabetic keypad.

Specific key on numeric keypad.

•Navigator

Move the navigation key up, down, to the left or to the right. To go back one level (press and release) or to return to the welcome page (press and hold) ; during a call, can be used to access the different pages (Menu, Main, etc.) and to return to the telephone screens.

•Display and display keys•Audio keys

Partial view of display.Speaker,Handsfree.

Display key. Adjustment "reduce".

Adjustment "increase".

•Programmable keys and icons•Other fixed keys

Line key. Hold and Transfer keys.

Icon corresponding to key. MENU key.

Voice mail access key.

•Other symbols used

Means that the feature is accessible from the Menu page. Means that the feature is accessible from the Main page. Means that the feature is accessible from the Info page. Means that the feature is subject to programming. If necessary, contact your installer. Means that the feature can be accessed by pressing a programmed key - see Program the keys for the Main page or the add-on module. 2 65

3abcdef

jklmno 2

Smith John

pers.Main

Contents

5 Toc Getting to know your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6

1.Description of the screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7

1.1 Welcome screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7

1.2 Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8

1.3 Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8

2.Using your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9

2.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9

2.2 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9

2.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9

2.4 Activating the loudspeaker during a call (receiver lifted) . . . . . . . . . . . . . . . . . . . . . . . . . p. 10

2.5 Calling your party by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10

2.6 Make calls via your programmed call keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10

2.7 Calling from the common directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10

2.8 Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10

2.9 Callback an unanswered call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10

2.10 Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . . p. 11

2.11 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11

2.12 Sending DTMF signals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11

2.13 Mute, so that your party cannot hear you. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11

3.During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12

3.1 Making a second call during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12

3.2 Answering a second call during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12

3.3 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12

3.4 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.5 Three-way conference with internal and/or external parties (conference) . . . . . . . . . . . p. 13

3.6 Talk simultaneously to more than 2 partys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.7 Casual conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.8 Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3. 9Parking a ca ll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14

3.10 Barge-in/Intrusion into an internal call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14

3.11 Adjust audio volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15

3.12 Signal malicious calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15

4.Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16

4.1 Answering a night or a general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16

4.2 Manager/assistant screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16

4.3 Individual pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16

4.4 Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17

4.5 Calling an internal party on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17

4.6 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17

4.7 Calling a party on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18

4.8 Sending a written message to an internal party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18

4.9 Sending a copy of a voice message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18

4.10 Sending a recorded message to a number/a distribution list. . . . . . . . . . . . . . . . . . . . . . . p. 19

4.11 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p. 19

5.Keeping in touch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20

5.1 Diverting calls to another number (immediate forwarding) . . . . . . . . . . . . . . . . . . . . . . . p. 20

5.2 Forwarding your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20

5.3 When you return, review your recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20

5.4 Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20

5.5 Forwarding your calls from the receiving terminal ("Follow me") . . . . . . . . . . . . . . . . . . p. 20

5.6 Applying a selective forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20

5.7 Cancelling all forwardings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21

5.8 Cancelling a specific forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21

5.9 Diverting calls when your line is busy (forward if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21

5.10 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21

5.11 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21

5.12 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22

6.Managing your charges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23

6.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23

6.2 Finding out the cost of an outside call made for an internal user from your terminal. . . p. 23

7.Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

7.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

7.2 Customizing your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

7.3 Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

7.4 Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

7.5 Adjusting the audio features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25

7.6 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25

7.7 Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25

7.8 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26

7.9 Program the keys for the Main page or the add-on module . . . . . . . . . . . . . . . . . . . . . . . p. 26

7.10 Erase a programmed key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26

7.11 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26

7.12 Identifying the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27

7.13 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27

7.14 Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27

7.15 Call the associated set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27

7.16 Forward your calls to the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28

7.17 Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28

7.18 The Tandem configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28

7.19 Create, modify or consult your intercom list (max. 10 numbers) . . . . . . . . . . . . . . . . . . p. 28

Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29

Alcatel-LucentIPTouch4028

Phone transferhold redial end

Getting to know your telephone

6

Receiver

Socket for connecting headphones or a handsfree/speaker unit

Audio keys

END key: to terminate a call.

Handsfree/Speaker Key: to make or answer a call without lifting the receiver. •Lit in handsfree mode or headset mode (short press).

Flashing in speaker mode (long press).

Intercom/Mute key

During a call:press this key so that your party cannot hear you . Terminal idle:press this key so that you can automatically answer a call without lifting the receiver. To adjust the speaker or receiver volume up or down

Extension unit

An extension unit can be fitted to your telephone. This provides additional keys which can be configured as feature keys, line keys, call keys etc. To affix labels: push the holding strip of the unit backwards to you and lift it. Install the label under the keypad, in the housing designed for, and place the keypad back into position.

Alphabetic keypad

Display and display keys

Contains several lines and pages providing information on calls and the features accessible via the 10 keys associated with the words on the screen.

Forward icon: pressing the key next to this icon allows you to program or change the forward feature.

Receiver connected. Appointment programmed.

Silent mode enabled. Telephone locked.

Display keys:

pressing a display key activates the feature shown associated with it on the screen.

Navigation

Welcome screens

OK key: used to validate your choices and options while programming or configuring. Left-right navigator: used to move from one page to another. Up-down navigator: used to scroll through the content of a page.

Back/Exit key: to return to previous menu (short press) or return to first screen (long press): during a call, provides

access to welcome screens (Menu, Info, ..) and to return to the call icon screens. Menu page:contains all features and applications accessible via the keys associated with the words on the screen. Main page:contains call line keys (allowing supervision of calls) and programmable call keys.

Info page:contains information on the telephone and the status of its features: name, telephone number, number of messages, activation

of forwar feature, appointment reminder, etc.

Menupers.InfoMenuMainInfo

Call display

Incoming call Call in progress or outgoing call

Call on hold

If you get two calls at the same time, you can switch from one call to the other by pressing the display key associated with each call.Left-right navigator: used to check calls

Feature keys and programmable keys

Guide key: used to obtain information on features of the 'menu' page and to program key of the 'main' page.

Messaging key to access various mail services:

if the key flashes, a new voice message or a new text message has been received. 'Redial' key: to access the 'Redial' feature.

Hold: the call is placed on hold.

Transfer: transfer the call to another number.

Adjust the tilt of the screen

LED

Green flashing: arrival of an internal call.

Orange flashing: arrival of an external call.

Red flashing: priority or alarm call.

Description of the screens1

7 Other

1.1Welcome screens

Menu page Main page Info page

Time and status icon

Date

Scroll bar:

shows the position on a page

Call forwarding icon

Stationary:

no forwarding activated.

Rotating: forwarding activa-ted - blue: immediate forwarding - orange: forwarding if busy or absentDisplays the content of the page selected

Menu Main

Settings

AppointmentLockTue 16 jan 2004

Info

Menu page: contains all features and applications accessible via the keys associated with the words on the screen.

From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment,

lock the terminal, define the default page displayed, configure voice mail, and access telephone features such as calling

back one of the last 10 numbers or intercepting calls.

Lun 16 jan 2004

Settings

Appointment

LockMenu Main Info

Main page:contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is

used to access all the speed dial keys (apart from those displayed by default). Direct call keys are programmed or

modified via the Information key.

Info page:contains information on the telephone and the status of its features: name, telephone number, number of

messages, activation of forwar feature, appointment reminder, etc.

Tue 16 jan 2004

Line Anne

PascalMenu Main Info

Tue 16 jan 2004

Name: Anne

Number:77942Menu Main Info

Left-right navigator:

used to move from one page to another. Up-down navigator: used to scroll through the content of a page.

Description of the screens

8 1

1.2Call management screen

Date Incoming call iconTime and status icon

Call holding iconCall in progress icon

Pop-up display of

features accessible while the call is ta- king place

Incoming call presenta-

tion screen.

This screen is

temporarily displayed when a call arrives and shows the name and/or number of the caller.

Tue 16 jan 2004

Conference

Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call).

When a call is in progress, use the left-right navigator to look at held or incoming calls.

Use the up-down navigator to display the features accessible. These features (transfer, conference, etc.) are di-

rectly related to the status of the call consulted. For example, the transfer feature will not be available between a call in progress or a held call and an incoming call.

Back/Exit key:

used to switch from a telephone screen to an application screen. For example, can be used while a call is in pro-

gress to look up a number, program an appointment reminder, etc.

Calls can also be managed from the Main page.

While the call is in progress, press the Back/Exit key and display the Main page.

Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller

of your choice by pressing the key associated with him.

1.3Application screen

Date Application name

Time and

status icon

Application

screen

Events screen

Application screen: displays information relevant to programming or configuring the telephone. Events screen: displays events connected to the programming or configuration operations in progress, confirmation, rejection, error, etc.

Using your telephone2

9 Other

2.1Making a call

•If the internal or outside number does not reply:Dial the number for your call

Lift the

receiverNumber required

Handsfree Number

requiredProgrammable line keyDial by name

You are on a call with

the destination number To make an external call, dial the outside line access code (9) before dialing your party"s number. The digit 9 is the default code for an outside line.

For the attendant, dial '0' (by default).

Broadcast a message on

the loudspeaker of the free terminalRequest callback to a busy terminalSend a written message

Send a voice message Go to next screen

2 6 5 3 abcdef jkl mn oOR 2 6 5 3 abcdef jkl mno OR 2 6 5 3 abcdef jkl mn oOROR Paul

00:23"

StSpkr announ.

OR

Call back

OR

Text mail

OR

Text mail

OR

2.2Answering a call

2.3Using the telephone in 'Hands free' mode

Terminal idle:

Call in progress:

Lift the

receiverHandsfree Press the key next to the 'incoming call' icon OROR Paul is calling you are in handsfree mode

Press and

releaseTerminate your call

You are on a call

with the destination number

Press and release

During a call, you can lift the receiver without terminating the call. Paul

00:23"

Using your telephone

10 2

2.4Activating the loudspeaker during a call (receiver lifted) - Speaker

2.5Calling your party by name (company directory)

*Name must be entered in format name/space/first name. the loudspeaker key flashes

You are on a call

with the destination numberActivate loudspeaker (long press)

The key is no longer lit

Adjust volume

(9 levels)Deactivate loudspeaker (long press) press and release the loudspeaker key to switch to handsfree mode (light steady). Paul

00:23"

OR Display of all the parties meeting the search criteria

Enter the name or initials or

the surname and first name of your partySelect the type of search you want (last name, last name and first name* or initials*)

Display the

previous and next names

Press the key

associated with the party to callModify the search This key is used to display the entire name when it is truncated. OROR

2.6Make calls via your programmed call keys

2.7Calling from the common directory

Your terminal has access to a common directory of outside numbers.

2.8Redial

2.9Callback an unanswered call

•Call back the last callerAccess the 'Main' pageSelect the party you want to call from the programmed call keysCall the selected party pers.Main PERS. 10:30 Main 10:30 Helen

Directory

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