Front Desk - Early Shift - Reception Academy
cedure in another hotel This Check List is only a guidance of what tasks are done by receptionists in bigger hotel chains We encourage you to make changes so it suits your specific property much better All documents are provided in PDF format but we are happy to email you a word version This service is free
Hotel receptionist CV template - DayJobcom
image of the hotel & paying particular attention to guest satisfaction & efficiency Duties: Welcoming guests to the hotel in a polite, friendly and helpful manner Dealing with late arrivals and assisting with early check-outs Check out departing guests using the hotel’s accounting system
Excalibur Chapel One Sheet - Excalibur Hotel and Casino
All-Inclusive Wedding and Reception Packages in the Excalibur Ballroom Packages starting at $7,540 00* All-Inclusive Wedding and Reception Packages in Private Rooms at Camelot Steakhouse Packages starting at $2,805 00* Please call The Chapel at Excalibur for complete details
Good Practices Guide for Guesthouses and Small Hotels
guesthouse or hotel run smoothly, you can introduce the idea of systems to your staff by doing this activity with them ----- Case Study: The Blue Guesthouse and the Yellow Guesthouse Participants: Manager and employees Purposes: (1) Help employees understand that you want to improve your guesthouse or hotel (2) Demonstrate the value of systems
Bellagio Wedding Experiences - Bellagio Hotel & Casino
♥Wedding Chapel Team to Assist You Throughout the Planning Process and with All of Your Wedding Dreams ♥ Access to Catering, Group Dining, Guest Room, Spa and Concierge Teams
2021 HOTEL LISTING - Michigan
Reception Group Sales Contact Raquel Carusello 48326 Cancellation Policy: 48 Hours Auburn Hills McCamly Plaza Hotel 50 Capital Ave SW (269) 963-7050Text14: Text16:www mccamlyplaza com Rating 3 Room Entrance Interior Rate* $85 00 Personal Use YES w/ID Blackout Dates Amenities Indoor pool, spa, Fitness Center, Iron & Board, Coffee Maker,
Hotel Classification Scheme - Fáilte Ireland
Reception service, available for phone calls (from inside and outside the hotel) 24 hours Reception open 14 hours, available for phone calls (from inside and outside the hotel) 24 hours (P) Reception open 16 hours, available for phone calls (from inside and outside the hotel) 24 hours and staffed 24 hours i e 24 hour availability
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AREAS OF EXPERTISE
Up selling
Promoting hotel facilities
Customer service
Hospitality
Supervising
Resolving guest disputes
Greeting guests
Gary White
Hotel receptionist
PERSONAL SUMMARY
A courteous, polite and well spoken hotel receptionist who is highly efficient and has excellent organisational skills. Possessing a good team spirit, deadline orientated and having a passion for providing the highest standards of hospitality and service to guests. Helpful and approachable but also commercially minded and having the ability to promote hotel facilities and maximise sales opportunities at all times. A quick learner who can absorb new ideas, communicate clearly and effectively and also find suitable solutions to meet the needs of guests. Keen to find a suitable position within an ambitious hotel where I will be able to continue to increase my work experience & develop my abilities.WORK EXPERIENCE
5 Star Hotel Coventry
HOTEL RECEPTIONIST June 2008 - Present
Responsible for providing a friendly welcome & high-quality service over the phone to guests arriving at the hotel. Constantly portraying a highly professional image of the hotel & paying particular attention to guest satisfaction & efficiency.Duties:
Welcoming guests to the hotel in a polite, friendly and helpful manner. Dealing with late arrivals and assisting with early check-outs. Taking payment from guests in the form of cash or credit cards. Answering telephone inquiries promptly & professionally & transferring calls on. Being a point of contact for guests should they have any queries. Arranging for brief tours of the hotels rooms and facilities. Operating switchboard and directing calls appropriately.Dealing with and resolving customer complaints.
Checking function sheets.
Managing group bookings for conferencing, the restaurant and accommodation. Keeping up to date on all hotel products, services, pricing & promotional offers. Completing the night auditing procedures with accuracy and attention to detail. Maximise sales revenues through up selling and marketing programmes. Provide information and literature about the hotel in person and via telephone. Ensuring all relevant paperwork has been completed in order for a smooth hand- over at the end of your shift.KEY SKILLS AND COMPETENCIES
Having a professional manner with an emphasis on hospitality and guest service.Calm, efficient and organised.
Friendly disposition with clear spoken English.
ACADEMIC QUALIFICATIONS
NVQ Certificate in Hospitality
Nuneaton North College 2006 - 2008
A levels: Maths (A) English (B) Technology (B) Science (C)Coventry Central School 2000 - 2006
REFERENCES Available on request.
PROFESSIONAL
First Aid Certificate
Spanish speaker
French speaker
PERSONAL DETAILS
Gary White
34 Anywhere Road
Coventry
CV6 7RF
T: 02476 888 5544
M: 0887 222 9999
E: gary.w@dayjob.co.uk
DOB: 12/09/1985
Driving license: Yes
Nationality: British
PERSONAL SKILLS
Service minded
Ability to listen and
anticipateGuest orientated
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