LIMPACT DES NOUVELLES TECHNOLOGIES SUR LA GESTION DE LA

1ère Partie: Customer Relationship Management (C R M) I- Définition du CRM : La gestion de la relation client consiste à savoir cibler, à attirer et à conserver les bons clients et représente un facteur déterminant du succès de l’entreprise Construire et développer des relations

Part I - Centre de Recherches Mathématiques

Memoire tex; 16/11/2000; 13:58; p 7 of redistribution of synaptic eﬃcacy, as observed by Markram and Tsodyks (1996) in the neocortex Analysis of the dART learning

UNIVERSITE DE POITIERS INSTITUT D’ADMINISTRATION DES ENTREPRISES

iae-poitiers - memoire de stage - mae 2 - berthe flore soppo makongue 2010-2011 universite de poitiers institut d’administration des entreprises memoire crm : gestion des reclamations au sein des agences commerciales aes sonel cas de l’agence d’akwa par berthe flore soppo makongue

Mémoire de spécialisation Master Grande Ecole

Mémoire de spécialisation Master Grande Ecole Le développement et l¶amélioration de la relation client comme facteur clé de succès dans le secteur des services : une revue de la

CUSTOMER RELATIONSHIP MANAGEMENT AND CUSTOMER LOYALTY; A

Customer relationship management has been accepted as a management philosophy in literature at times and as a marketing strategy at others, while different definitions have been made of it Anton, in 1996, defined the customer relationship management as “a business strategy that aims to create in enterprise the information

Organizing and Managing the Call Center

WFM solutions will become a key CRM-enabling technology in the multi-media call/contact center It is an application that may provide a solution to both agent attrition and multimedia staffing Businesses will be able to pro-vide the right agents to the right customer and to leverage customer seg-mentation for a superior level of customer service

Service Delivery and Customer Satisfaction in Nigerian Banks

Stakeholders in the service sector are beginning to underscore the importance of customer relationship management (CRM henceforth) and its potential to help them acquire new customers, retain the existing ones and their life time value Onut et al (2007) argues that CRM is a business strategy of identifying the banks 0 20 40 60 80 100