[PDF] Chapter: 2 Types of communication - UJEDUSA

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Chapter: 2 Types of communication - UJEDUSA

CHAPTER OUTLINE 2 1 types of communication 2 1 1Verbal communication 2 1 2Non-verbal communication 2 1 Forms of communication 2 2 1 Interpersonal communication

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Chapter: 2

Types of communication

Presented by: KameliaGulam

CHAPTEROUTLINE

2.1 types of communication

2.1.1Verbal communication

2.1.2Non-verbal communication

2.1 Forms of communication

2.2.1 Interpersonal communication

2.2.2 Intrapersonal Communication

2.2.3Small Group communication

2.2.4One-to-group communication

2.2.5Mass communication

TYPESOFCOMMUNICATION

Verbal Communication

1.Oral 2. Written

Non Verbal Communication

1. kinesics (Body language)

2. Haptics (Touch )

3. Proxemics (Space distancing)

4. Chronemics

5.Sign language

6.para language

1. VERBALCOMMUNICATION

* Verbal communication is refers to the form of communication in which message is transmitted verbally

Verbal communication is done by words,

mouth or a piece of writing.

™Objective of every communication is to have

people understood what we are trying to say.

A/ ORALCOMMUNICATION

¾In oral communication, Spoken words are used.

¾It includes face-to-face conversations, speech, telephonic conversation, video, radio, television, voice over internet. ¾Communication is influence by volume, speed and clarity of speaking.

ORALCOMMUNICATION

Advantages

ƒQuickness in exchange of

Ideas

ƒQuick feedback

ƒFlexibility

ƒPersonal touch

ƒRemoval of

misunderstanding

Disadvantages

ƒUnfit for lengthy message.

ƒUnfit for policy matters.

ƒLack of written proof.

ƒExpensive method.

ƒLack of clarity.

ƒMisuse of time.

ƒPresence of both the

parties is necessary.

B/WRITTENCOMMUNICATION

|In written communication, written signs or symbols are used to communicate. |In written communication message can be transmitted via email, letter, report, memo etc. |In written communication, is influenced by the vocabulary & grammar used, writing style, precision and clarity of the language used.

WRITTENCOMMUNICATION

ADVANTAGES

ƒSuitable for lengthy

messages

ƒWritten proof

ƒClear message

ƒLess expensive method

ƒPresence of both the

parties .

ƒis not necessary

ƒTrue and effective

DISADVANTAGES

ƒUnfit for uneducated

persons

ƒLack of secrecy

ƒNo quick feedback.

TYPESOFNON-VERBALCOMMUNICATION

Non Verbal Communication

1. kinesics (Body language)

2. Haptics (Touch )

3. Proxemics (Space distancing)

4. Chronemics

5. Sign language

6. para language13

1/BODYLANGUAGE

yFacial expression yEye contact/ gaze yGestures yPostures yPersonal appearance Attributes of speaking which include the pitch, the tone, the volume, tempo, rhythm, articulation, resonance, nasality and even the accent of the speaker collectively known as paralanguage, we can understand mood and the situation by paralanguage expressions 23

Para language

FORMSOFCOMMUNICATION

1.Interpersonal communication

2.Intrapersonal Communication

3.Small Group communication

4.One-to-group communication

5.Mass communication

ONE-TO-GROUPCOMMUNICATION

|involves a speaker who seeks to inform, or motivate an audience. yExample is a teacher and a class of students.

SMALLGROUPCOMMUNICATION

|is communication within formal or informal groups or teams. It is group interaction that results in decision making, problem solving and discussion within an organization. yExamples would be a group planning a surprise birthday party for someone. A team working together on a project.

INTRAPERSONALCOMMUNICATION

|is communication that occurs in your own mind. It is the basis of your feelings, and beliefs. yExamples are when you make any kind of decision what to eat or wear. When you think about something what you want to do on the weekend or when you think about another person. Examples are when you are talking to your friends. A teacher and student discussing an assignment.

Thank you

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