[PDF] IMPLEMENTATION COMPLETION MEMORANDUM (ICM) A BASIC TRUST

MOROCCO

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IMPLEMENTATION COMPLETION MEMORANDUM (ICM) A BASIC TRUST

partners (the MSFFDS as the central Implementing Agency, the Wilaya of Marrakesh-Safi and the Municipality of Marrakesh) As for the other project components, coordination progressively developed among the ministries and agencies in charge of urban planning, housing, transport, and

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1

IMPLEMENTATION COMPLETION MEMORANDUM (ICM)

A. BASIC TRUST FUND INFORMATION

Name: Promoting the Physical Accessibility of People with

Limited Mobility (P128555)

Recipient Country Name: Morocco

Implementing Agency Name: Ministry of Solidarity, Women and Family Affairs, and

Social Development (MSFFDS)

TF Name: Improving the Physical Accessibility of People with

Limited Mobility (PLMs)

TF Number: TF010735

Task Team Leader Name: Vincent Vesin (at the time of this ICM)

TF Managing Unit: 9380 GTI05

TF Amount: US$2,850,000.00

TF Disbursement Amount: US$2,377,866.75

TF Activation Date: 16 April 2012

TF Closing Date(s): 31 January 2017

Table 1: Cost and Financing table (current financial status)

Eligible

Expenditure

Category

Amount of the

Grant Allocated

(in USD)

Amount

Disbursed

(in USD)

Unallocated

Funds Balance

(in USD)

Percentage

Disbursed

of Total

1. Goods, works,

non-consulting services, services including audits, and Training.

2,830,000.00

2. Operating

Costs

20,000.00

TOTAL

AMOUNT

2,850,000.00 2,377,866.75 472,133.25 83.4%

Public Disclosure AuthorizedPublic Disclosure AuthorizedPublic Disclosure AuthorizedPublic Disclosure Authorized

2

B. TRUST FUND DEVELOPMENT OBJECTIVES AND DESIGN

1. Original (and Revised) Trust Fund Development Objectives

1. The project was financed by a US$2,850,000 grant provided by Japan Policy and Human

Resources Development (PHRD) Fund to the Kingdom of Morocco (the Recipient). The project development objective was to promote the physical accessibility for persons with limited mobility (PLMs) by demonstrating its feasibility through a pilot project in Marrakesh. This objective was not revised during project implementation.

2. Original (and Revised) Trust Fund Activities/Components

2. The grant agreement signed on March, 2nd, 2012 stipulated that the project consisted of the

following parts: Part A - Capacity building regarding physical accessibility of people with limited mobility

Provision of services for:

(a) Conducting an inventory of upgrade needs of urban infrastructure to improve the accessibility of people with limited mobility in Rabat, Casablanca, Oujda and Tangier; (b) Carrying out a review of the construction code to include accessibility features; (c) Carrying out a review of the existing standard designs, technical specifications and standard procurement documents used by the municipalities in Morocco to perform selected urban infrastructure works; (d) Carrying out a review of the draft guidelines on accessibility; (e) Preparing a study to recommend the normalization of public transport vehicles to include accessibility requirement; and (f) Development of training modules for local and municipal engineers regarding accessibility of people with limited mobility; Provision of consultant services for producing a national strategy on the inclusive development of persons with disability in Morocco. Part B - Pilot project to upgrade urban infrastructure in Marrakesh to facilitate the accessibility of people with limited mobility Provision of consultants' services and carrying out civil works to: (a) upgrade pedestrian space on major boulevards; and (b) upgrade to the municipality building and the Wilaya1 building to improve accessibility to people with limited mobility. Part C - Knowledge dissemination and awareness campaign Provision of consultants' services for producing a training module for non-governmental organizations (NGOs) to strengthen their advocacy on accessibility matters; Provision of training to: (a) municipal engineers, Wilaya engineers and architects on technical aspects of accessibility and on how to integrate it in transport/urban infrastructures projects; (b) NGOs to strengthen their advocacy on accessibility matters; Dissemination of accessibility knowledge to technical ministries and municipal and local engineers.

1 Administrative division corresponding to a region in Morocco.

3

Part D - Monitoring and evaluation

Provision of consultants' services for: (a) producing monitoring and evaluation reports on the progress of the project implementation; (b) providing fiduciary support to the implementation unit; and (c) undertaking an assessment of and preparing a report on the project success and shortfalls.

Part E - Project management and administration

Provision of goods and consultants' services to strengthen the project implementation unit management, monitoring and coordination capacity (including project audit and financing of operating costs).

3. The above parts were not revised during project implementation.

3. Outcome Indicators

4. The grant agreement also stipulated that the project outcome indicators consisted of the

following: i. By the end of the project, at least three cities in Morocco have included accessibility for people with limited mobility in their urban transport infrastructure projects; ii. By the end of the project, the implementation decree of the Law n°10-03 of the Recipient has been published in the National Gazette; the draft Construction Code has been prepared by the Ministry of Housing and Urban Planning; the draft strategy for people with limited mobility has been prepared by the MSFFDS; and the draft study on appropriate public transport norms for people with limited mobility has been prepared by the Ministry of Transport and Equipment; iii. By the end of the project, the inventories of accessibility improvements have been finalized in at least 4 major cities; iv. By the end of the project, at least 5 km of boulevards have been built or upgraded in Marrakesh to become accessible to people with limited mobility; v. By the end of the project, at least 5 public spaces have been upgraded in Marrakesh to become accessible to people with limited mobility;

5. The above indicators were not revised during project implementation.

4. Other Significant Changes in Trust Fund Design

6. There were no significant changes during project implementation.

5. Restructuring (if any)

4

7. There was one restructuring to extend the closing date. Following a request from the

Kingdom of Morocco dated November 10, 2015, the World Bank, in agreement with the PHRD Fund, extended the closing date from January 31, 2016, to January 31, 2017, to allow for the delivery of the remaining activities.

6. Key Factors Affecting Implementation and Outcomes

8. Project Preparation, Design and Quality at Entry. Project preparation was positively

influenced by the Government of Morocco (GoM) recent interventions and commitment. The GoM had indeed adopted an inter-ministerial action plan to promote the accessibility of people with limited mobility and had committed to improve human development indicators, in particular those pertaining to the vulnerable groups of the population. The GoM had also developed an ambitious program to improve urban transport in several major cities, a program supported by the World Bank in 2011 through the Urban Transport Development Policy Loan (DPL P115659). This anchored the project within the GoM broader dialogue with the World Bank on urban mobility and transport, including for people with limited mobility, which increased its relevance and visibility for public stakeholders. The project was therefore designed to execute the above inter-ministerial action plan through technical assistance, capacity building, knowledge dissemination, and awareness activities at national and local levels, and through pilot civil works to upgrade urban infrastructure in Marrakesh. The quality at entry is therefore rated as satisfactory.

9. Implementation. The project progressed slowly in the first years of implementation, mostly

because the Implementing Agency (MSFFDS) had no previous experience with the World Bank and with this type of project. Following a World Bank advice, the Implementing Agency hired a few consultants who helped speed up implementation; among them, a seasoned procurement consultant had a major positive impact on the preparation of contracts. The Implementing Agency also benefited from extensive support from the World Bank team on operational and fiduciary matters.

10. Ownership. The Implementing Agency endeavored to promote the political, social, economic

and cultural rights of people with limited mobility in general and through the project especially. The GoM was fully committed to the disability agenda at the national and international level by taking drastic measures such as the ratification of the International Convention on the Rights of Persons with Disabilities and its Optional Protocol, of the Law n °97-13 on the protection and promotion of the rights of People with Limited Mobility, and of a new Constitution in 2011 where the notion of disability is clearly highlighted, which helped creating an enabling framework for project implementation.

11. Stakeholders coordination. Pilot civil works in Marrakesh were successfully completed

thanks to the high level of cooperation already established before the project among the involved partners (the MSFFDS as the central Implementing Agency, the Wilaya of Marrakesh-Safi and the Municipality of Marrakesh). As for the other project components, coordination progressively developed among the ministries and agencies in charge of urban planning, housing, transport, and local government affairs, and the civil society and other NGOs representing people with

disabilities. These are all positive factors that had a major influence on the success of the project.

5

C. OUTCOME

1. Relevance of TF Objectives, Design and Implementation

12. Relevance of objective. The project development objective was highly relevant to

needs and was consistent with the human development strategy and commitment to the relevant international convention and local laws recently adopted. Moreover, the project development objective was consistent with the World Country Partnership Strategy (CPS) with Morocco covering the 2010-2013 period, notably the section on ulnerability and social exclusion under the second pillar service delivery to .

13. Relevance of design and implementation. The design of the project also proved to be highly

relevant. The project rightly combined technical assistance and pilot civil works to improve the physical accessibility of public buildings, gardens, and sidewalks for people with limited mobility, including the disabled, the elderly, and pregnant women. As intended, pilot civil works in Marrakesh had a significant demonstration effect at the national and regional levels by showcasing in a concrete way how the accessibility of urban public spaces can be improved for people with limited mobility and by raising awareness of decision-makers and citizens about

accessibility issues to enable the development of similar local projects (in Tétouan for instance).

Choosing the MSFFDS to implement the project proved highly relevant given that the ministry showed continuous commitment and ownership and managed to fill the moderate capacity gaps observed in the first years of implementation.

2. Achievement of TF Development Objective2

14. As originally envisaged, the project conducted a number of monitoring activities: A baseline,

mid-term and project end evaluation were carried out with end results. The details are given below: The project development objective has been satisfactorily met, as shown by the achievement of the outcome indicators detailed below. Component 1: Capacity building regarding physical accessibility of PLMs:

15. Inventories of accessibility improvements. This objective was to be measured by number of

cities that will include accessibility for PLMs in their urban transport infrastructure projects. By the end of the Project, the end target has been reached. Inventories have been done for four cities: Rabat, Casablanca, Oujda, and Tangier. Meanwhile, two cities have also included accessibility in their infrastructures program namely (i) Tetouan, which was able to develop a program in partnership with Handicap International and NGO Colombe Blanche and with the financial support of the European Union. (ii) Settat, was able to provide access to certain buildings open to the public and in some urban traffic corridors, as part of its Community-based Rehabilitation Program. In addition to the city of Marrakech which was selected as a pilot project for this grant. Other cities are being involved in this process. (Casablanca and Kenitra). Also, MSFFDS entered in a collaboration with the Wilayas of Tangiers, Rabat and Oujda, based on the results achieved from the urban development assessment obtained under this program.

16. Draft Construction code to include accessibility measures. The end target has been

reached. Implementation decree of the Law n°10- 03 has been published in the National Gazette of the GoM. The draft Construction Code has been prepared by the Ministry of Housing and Urban Planning. The draft strategy for people with limited mobility has been prepared by the

2 Annex 1 summaries Outcome Indicators and the Intermediate Indicators showing baseline and end target

6 MSFFDS. The draft study on appropriate public transport norms for people with limited mobility has been prepared by committee that included the Ministry of Transport and Equipment.

17. Cities in Morocco that consider including accessibility in their urban transport

infrastructure projects. By the end of the Project, the end target was reached and 4 cities (Rabat, Tangier, Oujda and Casablanca) have included accessibility for PLMs in their urban transport infrastructure projects. These cities looked at their planning needs and worked to improve the accessibility of space and transport management. They have also included accessibility component in urban planning and improved their technical bidding requirement in all project related to urban development;

18. Draft disability strategy produced. The end target has been reached. The Recipient has

produced a strategy and finalized an action plan.

19. Technical Staff formed on PLM. 30 staff from the central department of the Ministry and

300 engineers and technical staff from different local municipalities (Casablanca, Agadir,

Marrakech, Fez, Oujda, Tangier and Rabat) were trained. Some of these trainings were specifically tailored and devoted to the two most concerned departments (Ministry of the Interior and Ministry of Housing and Development Planning); the training included also the Associations working on disability. These trainings were intended to help them strengthen their institutional skills.12 training modules and workshops were carried just for this purpose. These trainings were extended to cover Staff from NGO and Associations. The total at the end of the project, however, reached 400 staff trained between architects and technical staff from urban agencies, central Departments, local authorities, NGOs and Associations. Component 2: Pilot project to upgrade urban infrastructure in Marrakesh to facilitate the accessibility of PLMs:

20. Accessible boulevards. By the end the project was able to go beyond the original target of

5 km and was able to upgrade 17.5 km of main streets in Marrakesh (Avenue Mohamed VI,

Avenue Hassan I, and Avenue Moulay Rachid).

21. Accessible public buildings. By the end of the Project, works were completed in two public

buildings, the headquarters of the Wilaya of Marrakesh-Safi and headquarters of the Commune of

Marrakesh.

37. Accessible public spaces. Works completed in 5 public spaces in Marrakesh: (i)

Boulvevards, (ii) headquarters of the Wilaya of Marrakesh-Safi. (iii) Headquarters of the Commune of Marrakesh, (iv) public garden of El Harti, and (v) public park of Arsat Moulay

Abdesslam

Component 3: Knowledge dissemination and awareness campaigns

22. Increased awareness among authorities about the inclusion of accessibility in urban

transport infrastructure through the development and dissemination of relevant regulatory and technical knowledge. By the end of the Project, the end target has been reached. The legal

and regulatory texts governing the law on accessibility, law n ° 10.03 and 5 joint decrees securing

its implementation, decree n ° 2.11.246 of the said law related to the accessibility in urbanism, architecture, transport and communication were established and they are as follow: (i) Law of

2003 on accessibility, (ii) Implementing decree for the 2003 law, (iii) Urban planning framework,

(iv) Architectural framework, and (v) Standards for physical accessibility. 7

23. In term of strengthening institutional skills to help PLMs, 12 trainings and workshops were

conducted on the subject. Approximately 400 architects and technical staff from urban agencies, local authorities, NGOs and associations have been trained. It should be noted that through these types of trainings and workshops, a number of beneficiaries throughout the Moroccan territory are able to acquire the methodological and conceptual tools to work with PLMs. These training

courses also targeted capacities building for associations in this field and help promote their legal

knowledge and develop their skills and support their advocacy. The trained staff can subsequently carry out diagnosis and analysis in this area of expertise and can work with and receive PLMs in their constituency or locality.

24. ONG Staff formed on PLM. 100 staff were trained. The project, however, went beyond the

target of 100 Staff trained

25. Distribution of guides and pamphlets. 5,000 copies were distributed. The number of guides

and pamphlet raising awareness for Handicaps and PLMs has also achieved its objective

26. Awareness Workshops on PLM. 12 workshop and meetings were organized

Component 4: Monitoring and Evaluation:

27. The project conducted a number of monitoring activities: A baseline, mid-term and project

end evaluation were carried out with end results. The evaluation presented particular ways to replicate the model in other institutions such as the Ministry of Tourism and the Railway office (ONCF). Contracts for the procurement of IT equipment for project monitoring and procurement support and financial management were signed in November 2014, April 2014 and April 2013. Following the signature of these contracts, the computerized tools acquired and the consultants contracted contributed significantly to the significant acceleration of the execution rate of the procurement materials (20 contracts awarded as part of the grant) and to the preparation the financial monitoring reports of the project. They also contributed in improving knowledge of the World Bank's rules. As a result of this capacity building and support to the PMU, as well as the continued efforts of the MSFFDS and its partners, have also contributed in achieving the objectives set by the PDO of this project. Component 5: Project Management and Administration:

28. MSFFDS worked in a close collaboration with the World Bank. MSFFDS as the

implementing agency in charge of day-to-day project management and worked closely with other stakeholders as well as other relevant government and local institutions such as the Wilaya of Marrakech and was the main interlocutor with all contractors. MSFFDS had established and maintained a Project Management Unit (PMU) with qualified staff to implement the project and ensure that funds, services and other resources needed are provided or facilitated in accordance with the Grant Agreement. Nevertheless, MSFFDS experienced delays in meeting the deadline in many activities and civil works in the beginning, which led to downgrading of the PDO rating. However, by March 2012, the rating was upgraded again to satisfactory following the completion of several deliverables that were produced and of the progress of civil works in

Marrakech thereafter.

3. Efficiency

29. The project has been implemented efficiently and in compliance with the World

standard rules and procedures. The efficiency rating is Substantial. The resources were spent in strict observation of MNSFFDS and all procurement processes involved in project implementation were conducted in accordance to the rules. Cost overrun was prevented 8 by close follow-up from both the World Bank and the Implementing Agency, and by a large variation of the US$/MAD exchange rate between the start and the end of the project (US$ 1 ~ MAD 8.5 in 2012 against US$ 1 ~ MAD 9.9 in 2016, which represents a variation of 16 percent). This variation explains why the actual cost of the project is significantly lower than the estimated

cost. By the end of the project, almost the totality of the funds was used. Despite a slow start that

imposed extending the closing date, all planned activities were ultimately carried out with satisfactory outcomes. The Implementing Agency has provided adequate office facilities and adequate administrative support to all consultants, NGOs associations and stakeholders involved in this project. The NGOs dedicated to inclusion of vulnerable citizens have acknowledged the positive socio-economic returns of the project in that regard (albeit these returns are difficult to quantify).

4. Development Impacts, including those that are Unintended/Unrelated to TF Objectives

30. The project had substantial development impact. It was the first of its kind to be implemented

in Morocco, significantly raised capacity and awareness of different stakeholders, in Government and in civil society alike. The project contributed greatly to knowledge development and sharing through several training programs and the involvement of multiple stakeholders in its implementation. More than 400 citizens (including engineers, architects, and technicians at the central and local levels) benefited from in-depth training sessions (3 days per session) focused on technical and regulatory issues pertaining to the accessibility of people with limited mobility.

31. Regarding the pilot civil works (boulevards, public building, and municipal gardens) in

Marrakesh, the number of annual beneficiaries have been estimated at around 18,000 people with limited mobility (around 40 percent of which are women), based on field surveys carried out in February and March 2017 by the Recipient with the technical support of the World Bank (see details in table 2 and 3 below). Table 2: Sample observation of direct project beneficiaries of upgraded public building and spaces in Marrakech (Feb 9th to 20th, 2017)

Location Total Male Female

Wilaya HQ 61 40 21

Municipality HQ 43 31 12

Municipal garden of Arsat Moulay Abdesslam 30 16 14

Municipal garden of Jnan Harti 25 17 8

Total 159 104 55

Table 3: Sample observation of direct project beneficiaries of upgraded public building and spaces in Marrakech (Feb 20th to 26th, 2017 and March 1st to 7th, 2017) Location Total Male Female Share of Physical Disability

Mohammed VI avenue 194 89 105 38%

Hassan I avenue 173 89 84 49%

Moulay Rachid avenue 163 82 81 36%

Total 530 260 270 41%

32. Moreover, this project helped initiate and facilitate the preparation and implementation of

other agreements with other Ministerial departments and bodies that start acting and showing 9 interest in this subject and expressing their commitments. A partnership agreement has been signed between the MSFFDS, the Ministry of Tourism, the Moroccan Federation of Hotel Industry and the National Federation of Tourist Transport to promote accessibility in hotel units and tourist transport. Others agreements were elaborated and others in the process of being signed: with (i) the Ministry of Housing and Urban Policy and the National Federation of Property Development dedicated to the accessibility of people with limited mobility; (ii) the Ministry of Equipment, Transport and Logistics on strengthening cooperation in public transport accessibility, (iii) the Municipal Council of the city of Kénitra and other partners for the improvement of urban infrastructure so that it is more accessible to the people with limited mobility, proceeding with similar work as the pilot project in Marrakech, and (iv) the regional department of architects in Marrakech to reinforce the capacity of private sector architects in terms of accessibility of people with limited mobility.

5. Overall TF Outcome

33. The project has contributed satisfactorily to promote the physical accessibility for people with

limited mobility including the disabled, the elderly, and pregnant women, through civil works focused on public buildings, gardens, and sidewalks in Marrakesh and technical assistance aimed at raising capacity and awareness of stakeholders on accessibility issues of people with limited mobility.

34. The pilot civil works in Marrakesh, once completed, have served as a showcase for the

overall positive outcome of the project. The Recipient and the World Bank have made several efforts to bring these works to the attention of Moroccan and international decision-makers and to encourage their replication elsewhere. The civil works were exhibited during the COP 22 and the (Africa Transport Policy Program) annual meeting, which were both recently held in Marrakesh, respectively in November 2016 and February 2017. The World Bank also made a short film showing how easier it is now for people with limited mobility to navigate the public buildings and spaces that have benefited from the civil works. This film can be seen on the internet (https://www.youtube.com/watch?v=hEZPa0wiWac).

D. RISK TO DEVELOPMENT OUTCOME

1. Follow-On Results and/or Investment Activities

Activity/Investment: X Recipient/Other Investment; __ Grant Project/Program; __ Bank Project; __ IFC Financial Project/Activity

35. The project contributed to catalyze significant follow-up initiatives on accessibility of people

with limited mobility by other ministerial departments and bodies of the Recipient. Public transport accessibility of people with limited mobility has been noticeably improved by the generalization of accessibility-related features (at-grade access, ramps, etc.) in the recently implemented tramway networks of Rabat and Casablanca, the cou largest agglomerations. Moreover, a partnership has recently been formalized between the MSFFDS, the Ministry of Tourism, the Moroccan Federation of Hotel Industry and the National Federation of Tourist Transport Services to promote accessibility in hotels and tourist transport. Another example is a commendable initiative by the National Railways Agency (ONCF) which now offers people with limited mobility services adapted to their needs, including through the installation of pavement ramps to make mobility easier for wheelchairs, tactile strips on station platforms to assist the 10 visually-impaired, large brightly colored signage to help the partially-sighted, and well-designed grab bars and handles to assist the mobility-impaired.

2. Replicability

36. Replicability is moderate. The Recipient represented by the Implementing Agency is building

on this initiative to replicate this experience (particularly civil works completed in Marrakesh) in several other cities throughout Morocco. As a result of the project, the laws and regulations framing accessibility for people with limited mobility are now firmly in place in Morocco. The implementation of the integrated activities (technical assistance, capacity building, and awareness raising) of the Grant also laid the ground for the development of the technical framework necessary to properly implement similar civil works. Four cities among the largest of the country (Rabat, Oujda, Casablanca, and Tangier) have precisely identified through the Grant their needs in terms of accessibility for people with limited mobility, making them ideal candidates to replicate the pilot civil works. The city of Marrakech is now considered by citizens an example to follow for the rest of Morocco.

3. Sustainability

37. The Government of Morocco led by MSFFDS is building on this initiative to design and

replicate this experience throughout Morocco. The laws and regulations framing Accessibility for

People with Disability are now in place.

38. The implementation of this integrated program laid the ground for the development of the

regulatory framework, technical, architecture and urban standards, transport and communication accessibility. It allowed different Ministries and stakeholders to work with each other. This law has also led to carry out other studies needed for other cities.

39. Accessibility in transport receive a great attention in the implementation of the program. A

diagnostic study was conducted to evaluate the current situation in terms of public transport and the requirements needed for the users. A document was prepared establishing the technical standards of public transport for PLM, hence, establishing all the specifications related to the sector. The city of Marrakech benefited from a pilot project financed by the TF, which makes it aquotesdbs_dbs20.pdfusesText_26