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CHC43015 Certificate IV in Ageing Support Learner Guide Book 2
CHC43015 – Certificate IV in Ageing Support Learner Guide Book 2 Australian Healthcare Qualifications & Training Page 8 of 284 Australia’s culture Australian society today is a diverse mix of cultures, languages, and socioeconomic status made from a range
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CHC43015 Certificate IV in Ageing Support | Learner Guide Book 2 | Australian Healthcare Qualifications & Training | Page 1 of 284
CHC43015 Certificate IV in Ageing Support
Learner Guide Book 2
Units Covered
CHCDIV001 Work with diverse people
HLTAAP001 Recognise healthy body systems
CHCCCS025 Support relationships with carers and families CHCPAL001 Deliver care services using a palliative approach CHCHCS001 Provide home and community support servicesCHCAGE002 Implement falls prevention strategies
CHCCCS017 Provide loss and grief support
CHCAGE003 Coordinate services for older people
CHCPRP001 Develop and maintain networks and collaborative partnershipsCHC43015 Certificate IV in Ageing Support | Learner Guide Book 2 | Australian Healthcare Qualifications & Training | Page 2 of 284
Table of Contents
CHCDIV001 - Work with diverse people .................................................................. 4
Element 1: Reflect on own perspective ........................................................................................................................... 6
Element 2: Appreciate diversity and inclusiveness, and their benefits ......................................................................... 14
Element 3: Communicating with people from diverse backgrounds ............................................................................ 23
HLTAAP001 - Recognise healthy body systems ...................................................... 29Element 1: Work with information about the human body .......................................................................................... 30
Element 2: Recognise and promote ways to support healthy functioning of the body ................................................ 57
CHCCCS025 - Support relationships with carers and families ..................... 72Element 1: Include carers and family members as part of the support team ............................................................ 73
Element 2: Assess and respond to changes in the care relationship .......................................................................... 85
Element 3: Monitor and promote carer rights, health and wellbeing ........................................................................ 89
CHCPAL001 - Deliver care services using a palliative approach ............................... 94Element 1: Apply principals and aims of a palliative approach when supporting individuals...................................... 95
Element 2: Respect the persons preferences for quality of life choices ..................................................................... 101
Element 3: Follow the persons advance care directives in the care plan ................................................................... 104
Element 4: Respond to signs of pain and other symptoms ......................................................................................... 108
Element 5: Follow end of life care strategies .............................................................................................................. 118
Element 6: Manage own emotional responses and ethical issues .............................................................................. 123
CHCHCS001 - Provide home and Community support services ............................. 129Element 1: Determine requirements of individual plan .............................................................................................. 131
Element 2: Establish relationship in the home ............................................................................................................ 137
Element 3 : Operate respectfully in the home ............................................................................................................ 147
Element 4: Complete reporting and documentation .................................................................................................. 156
CHCAGE002 - Implement falls prevention strategies ............................................ 159Element 1 Prepare to implement falls prevention strategies ..................................................................................... 160
Element 2 Identify potential fall risks .......................................................................................................................... 165
Element 3 Implement falls prevention strategies ....................................................................................................... 174
Element 4 Monitor Falls prevention strategies ........................................................................................................... 182
CHCCCS017 - Provide loss and grief support ....................................................... 192
Element 1 - Recognise reactions to loss and grief ....................................................................................................... 193
Element 2 - Engage empathically ................................................................................................................................. 202
Element 3 - offer support and information ................................................................................................................. 205
Element 4 - Care for self .............................................................................................................................................. 208
Element 5 - Review support provided ......................................................................................................................... 211
CHCAGE003 Coordinate services for older people ................................... 218CHC43015 Certificate IV in Ageing Support | Learner Guide Book 2 | Australian Healthcare Qualifications & Training | Page 3 of 284
Element 1: Coordinate the delivery of the individualised plan ................................................................................. 219
Element 2: Liaise and negotiate with appropriate personnel and service providers ............................................... 232
Element 3: Support family and carers ........................................................................................................................ 240
Element 4: Coordinate feedback ................................................................................................................................ 244
CHCPRP001 - Develop and maintain networks and collaborative partnerships ....... 249Element 1: Identify networking and collaboration needs and opportunities ............................................................ 250
Element 2 : Develop collaboration strategies .............................................................................................................. 253
Element 3: Work collaboratively ................................................................................................................................. 265
Element 4: Represent the organisation ....................................................................................................................... 270
Element 5: Maintain and enhance networks and collaborative partnerships ............................................................ 276
CHC43015 Certificate IV in Ageing Support | Learner Guide Book 2 | Australian Healthcare Qualifications & Training | Page 4 of 284
CHCDIV001 - Work with diverse people
Welcome to the learning resource for the unit CHCDIV001 Work with diverse people. On completion of this unit you will have covered the requirements for:1. Reflect on own perspectives
2. Appreciate diversity and inclusiveness and their benefits
3. Communicate with people from diverse backgrounds and situations
4. Promote understanding across diverse groups
You will be able to demonstrate your ability to:
Undertake a structured process to reflect on own perspectives on diversity Recognise and respect the needs of people from diverse social and cultural backgrounds in at least 2 different situations: Select and use appropriate verbal and non-verbal communicationRecognise situations where misunderstandings may arise from diversity and formed appropriate responses
You will gain knowledge about the:
Concepts of cultural awareness, cultural safety and cultural competence and how these impact different
work rolesConcepts and definitions of diversity
Own culture and the community attitudes, language, policies and structures of that culture and how they
impact on different people and groups Features of diversity in Australia and how this impacts different areas of work and life:Political
Social
Economic
Cultural
Legal and ethical considerations (international, national, state/territory, local) for working with diversity,
how these impact individual workers, and the consequences of breaches:Discrimination:
AgeDisability
Racial
SexHuman rights:
Universal declaration of human rights
Relationship between human needs and human rights
Frameworks, approaches and instruments used in the workplaceRights and responsibilities of workers, employers and clients, including appropriate action when rights
are being infringed or responsibilities not being carried out. Key areas of diversity and their characteristics, including:Culture, race, ethnicity
Disability
Religious or spiritual beliefs
Gender, including transgender
Intersex
Generational
Sexual orientation/sexual identity - lesbian, gay, bisexual, heterosexualCHC43015 Certificate IV in Ageing Support | Learner Guide Book 2 | Australian Healthcare Qualifications & Training | Page 5 of 284
K Social, political and economic issues affecting Aboriginal and/or Torres Strait Islander people Own culture, western systems and structures and how these impact on Aboriginal and/or Torres Strait Islander people and their engagement with services Potential needs of marginalised groups, including:Protective factors
Physical, mental and emotional health issues/care needs Consideration of impacts of discrimination, trauma, exclusion and negative attitudes Resources that support individuals and organisations to embrace and respond to diversityLanguage and cultural interpreters
Imagery
Influences and changing practices in Australia and their impact on the diverse communities that make up
Australian society
Impact of diversity practices and experiences on personal behaviour, interpersonal relationships,
perception and social expectations of othersA copy of the full unit of competency can be found at: http://training.gov.au/Training/Details/CHCDIV001
This learning resource is designed to support your learning and act as a guide to further research. We
encourage you to access other texts which include; standards and legislation and other resources relating to
your industry that can be sourced throughout the internet or library.CHC43015 Certificate IV in Ageing Support | Learner Guide Book 2 | Australian Healthcare Qualifications & Training | Page 6 of 284
Element 1: Reflect on own perspective
Understanding cultural diversity
In this section you will learn about:
What is culture?
Understanding cultural competence
Reflect on own culture
What is culture?
As a support worker it is important that you have an understanding about culture and diversity.Culturally and linguistically diverse (CALD) individuals often find it hard to communicate effectively, to feel
validated and understood. Breakdowns in communication can occur and this can lead to low self-esteem,
frustration and even behaviours of concern. We discuss in more detail the barriers to communication later in
this chapter. You will encounter a range of individuals from different cultures when working as a support
worker.It may be that you are supporting an individual and their family or friends, a colleague, or stakeholder who
are from a different background to you. Working cross culturally is important and is a fundamental factor in
ensuring you are effective in your role.It is not only up to you to be aware of working cross culturally, your organisation is required to provide a work
environment that is culturally inclusive and culturally competent. Being competent in cross-cultural functioning
means learning new patterns of behaviour and effectively applying them in the appropriate settings, like your
community services workplace.Diversity and multiculturalism
Diversity in a team has many benefits for all stakeholders within an organisation and for the greater community
services industry in general. Team members will have different cultural backgrounds and a variety of
qualifications, training and experiences. Accepting and respecting individual differences is very important for
building strong and cooperative working relationships with others.Respecting cultural diversity means recognising and accepting that people can have different views and habits
due to their cultural background. By doing this you are able to deliver services in a non-judgemental way that
Examples of how you could contribute to building workplace relationships that are inclusive and accepting of
diversity include: Using communication styles that can be adapted to different cultures.Using non-discriminatory language.
Get to know people within your workplace.
Follow policies and procedures in regards to inclusivity, discrimination, harassment.Respecting diversity means:
Showing mutual respect and collegiality.
Displaying honesty and tolerance.
Being receptive to the diversity of cultures, ideas and peoples. Having an appreciation of and support for Indigenous perspectives and reconciliation.Appreciating and respecting diversity.
Acting with integrity as part of local, national, global and professional communities. Working collaboratively and engaging with people in different settings.Recognising how culture can shape communication.
Being open to new ideas and innovations.
CHC43015 Certificate IV in Ageing Support | Learner Guide Book 2 | Australian Healthcare Qualifications & Training | Page 7 of 284
Cultural diversity in aged care is becoming increasingly important as our post-war migrant population ages and
newer population groups enter our aged care system. Over 20 percent of Australian seniors are from culturally
and linguistically diverse backgrounds and in our main cities this figure is much larger. Ensuring that these
consumers receive the aged care they are entitled to is a significant challenge for policy makers and providers.
Providing culturally competent aged care services is a vital aspect to service provision to ensure an appropriate
and equitable aged care system. Diversity in aged care organisations may incorporate:Diverse life experiences.
Varied work experiences.
A range of different qualifications and training.
Diverse social/ethnic/cultural backgrounds.
Different philosophies.
A spread of age in both individuals and staff.
In the community services industry, there is an increasing need for a more appropriate mix of culturally
competent mainstream services, multicultural services and ethno-specific services. Organisations must also
ensure that they make an appropriate use of language and cultural interpreter services where required. In
addition to this, it is essential for organisations to consider workforce planning to build and maintain a well-
trained workforce which includes the recruitment of bilingual staff.Multiculturalism
Multiculturalism is the co-existence of diverse cultures, where culture includes racial, religious, or cultural
groups and is manifested in customary behaviours, cultural assumptions, and values, patterns of thinking, and
Source: www.aifla.org
Government departments and agencies have an obligation to provide access to services regardless of the
cultural or linguistic background of individuals. The Multicultural Access and Equity Policy is broken up into six different dimensions.