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Analyzed and filtered data to identify six key drivers and 10 skill areas that will be most relevant to the workforce of the future Purpose Identify key work skills
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Future Work Skills 2020
In 2011, the Institute for the Future (IFTF) conducted a study to determine what skills one might need to
be successful in the 21st century workplace. While answers are understandably diverse, the IFTF hasnarrowed those answers down to focus on ten proficiencies that are predicted to be "required across a
broad range of jobs and work settings in 2020."For students, the proficiencies further suggest categories and language for describing one's strengths
and accomplishments on a resume or within an eportfolio. Since these are terms that resonate with prospective employers, they might help to structure and showcase one's work for a search committee.For instructors, the proficiencies suggest the kinds of learning outcomes for assignments or classroom
activities that might help students to focus their efforts towards those same career-oriented goals.Especially in the humanities, where it has become increasingly difficult to articulate persuasively the
value of a humanities program for those students who will not continue on into graduate study in their
undergraduate programs, the proficiencies here might allow them to describe and present their skills to
non-academic audiences.The ten proficiencies, then:
1. Sense Making: The ability to determine the deeper meaning or significance of what is being
expressed. In somewhat different words: critical thinking is one of the skills that machines "simply do not have."2. Social Intelligence: The ability to connect to others in a deep and direct way, to sense and
stimulate reactions and desired interactions. Success skills include the ability to read the emotions of others, to collaborate with others, and to process that information quickly and respond appropriately.3. Novel and Adaptive Thinking: Proficiency at thinking and coming up with solutions and
responses beyond that which is rote or rule-based. Whether for low-wage, low-skill jobs such as personal care or food service, or high-wage, high-skill jobs such as management, one will need to able to respond with novel thinking and adaptability, and "in the moment to unanticipated situations."4. Cross-Cultural Competency: The ability to operate in different cultural settings. "As noted in
the study, diversity comprises not just national or ethnic origin but age, skills, disciplines, working styles and ways of thinking. The key is to be able to successfully communicate shared goals, priorities and values in a way that transcends differences and helps foster a spirit of collaboration."5. Computational Thinking: The ability to translate vast amounts of data into abstract concepts
and to understand data-based reasoning. "The IFTF report suggests that strong statistical analysis and quantitative reasoning skills will replace familiarity with basic software programs as the sign of a valuable, 21st century worker."6. New-Media Literacy: The ability to critically assess and develop content that uses new media
forms, and to leverage these media for persuasive communication. User-generated content already dominates much of today's mass communication, and new media such as blogging, micro-blogging, videos, and podcasts, will become fully integrated into the workplace in just the next few years. The 21st century worker will need to be able to analyze these new media, create content to present through these media, and use these media to engage and influence various audiences. Mastering these new technologies will be a must.7. Transdisciplinarity: Literacy in and ability to understand concepts across multiple disciplines.
As the IFTF notes in its report, multifaceted problems require workers who are capable of collaborating across disciplines to develop solutions.8. Design Mindset: The ability to represent and develop tasks and work processes for desired
outcomes. ͞The future worker will need to possess a keen sense for the kind of thinking different tasks require, and be able to adjust his or her work environment . . . . In other words, the need for novel thinking and the use of new media in business will require a reshaping of the traditional work environment to accommodate a rapidly changing work culture.9. Cognitive Load Management: The ability to discriminate and filter information for importance,
and to understand how to maximize cognitive functioning using a variety of tools and techniques. ͞To avoid information overload, the next generation of workers will need to be adept at filtering out the noise and homing in on relevant, useful information." They will also ͞need to optimize the content they generate so that it rises above the clutter and reaches its intended audience."10. Virtual Collaboration: The ability to work proactively, drive engagement, and demonstrate
presence as a member of a virtual team. ͞Innovative uses of virtual tools, including virtual worlds with three-dimensional avatars, may be the next frontier for providing a social-emotional experience to work groups that may be scattered across towns, borders and time zones."͞Future Work Skills 2020" (2011) was developed by the Institute for the Future, for Apollo Research
Institute. The full report is summarized in ͞Recalibrating the Classroom͗ Working and Learning in the 21st