Business english telephone role play exercises

  • How can I teach telephone conversation in English?

    Introduce yourself
    English telephone conversations almost always start in the same way – by introducing yourself.
    Say “Hello, this is (name)” to let people know who you are.
    If you answer the phone and the caller doesn't give his name, you can say “May I ask who's calling, please?”..

  • How do you teach telephone skills?

    Lesson Instructions

    1. Always answer the phone by saying 'Hello
    2. Only if your mom says you can, tell the caller who you are if he/she asks
    3. You can politely ask who the caller is by saying, 'May I ask who is calling?'
    4. If your mom cannot come to the phone, say to the caller, 'My mom is busy right now

  • What are the objectives of role-play lessons?

    Role playing exercises encourage students to think more critically about complex and controversial subjects and to see situations from a different perspective.
    When properly employed, role plays can motivate students in a fun and engaging way..

  • What is telephone role-play?

    It asks learners to work together in pairs where learner A is the person phoning up and learner B has to take down a message based on what learner A has said.
    It's a fantastic role-play activity where learners can practise having telephone conversations and learn which language and vocabulary they should use..

  • What is the main point for doing telephone role plays?

    It's a fantastic role-play activity where learners can practise having telephone conversations and learn which language and vocabulary they should use.
    It's a particularly useful resource for ESL learners, teaching them phone call vocabulary through a fun role-play and worksheet exercise..

  • Lesson Instructions

    1. Always answer the phone by saying 'Hello
    2. Only if your mom says you can, tell the caller who you are if he/she asks
    3. You can politely ask who the caller is by saying, 'May I ask who is calling?'
    4. If your mom cannot come to the phone, say to the caller, 'My mom is busy right now
  • Taking a phone call
    When you answer the phone at work, you'll want to always greet the caller professionally.
    Here are two ways you can do that: Hello/Good morning/Good afternoon. [Company name], [your name] speaking, how may I help you?
ESL role-play cards are great for warm-up, honing communication and negotiation skills, and making a lesson fun. Below are 6 role-play scenarios for practicing 

How to practice telephone English?

Here are some role plays for you to use in practicing your telephone English

Choose a city in your country

You are going to travel to this city for a business meeting over the next weekend

Telephone a travel agency and reserve the following: You work in a travel agency

Listen to student A and offer him/her the following solutions:

What is a telephone conversation exercise?

This is a dialogue or role play exercise  for students s to practice creating complete telephone conversations

Students use the  cues in the boxes to  write appropriate conversations

Making an appointment telephone conversation  (PDF) (see the video on YouTube) 2 Requests & talking on the phone (with answers)

What is the Amazon telephone role play?

The ESL telephone lesson, ‘The Amazon Telephone role play,’ is a pairs’ activity to practice telephone skills

It is especially useful for ESL business classes as students are keen to practice taking down information on the phone

This free English teaching material takes up to 40 minutes to complete

Enjoy!

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