Conflict management british council

Listen to some people trying to resolve a dispute at work with the help of a mediator.
Do the preparation task first.
Then listen to the audio and do the exercises.
How do you manage conflicts at work.
Do you need to speak better English at work.
Learn to speak, read, write and understand English in a variety of work situations.

In the roleplay, you heard Rich managing a conflict at work between Rowan and Jack.
There are certain phrases we can use to tone down our language and be less confrontational.
One way to do this is by using adverbs such as:

Knowing how to handle conflict is an important professional skill.
Conflict at work can affect the motivation and well-being of staff and create unnecessary distractions and stress.
People with conflict management skills resolve disagreements quickly and effectively, enabling effective teamwork and maximum productivity.

This hands-on course will deepen your teams’ understanding of the reasons for conflict and the emotions behind it.
They will gain skills in handling challenging situations with increased confidence, approaching them in a proactive, constructive and sensitive way, enabling your organisation will gain enhance engagement and collaboration.