Conflict management unit standard

What is conflict management and why is it important?
Conflict management seeks to resolve the disagreement or conflict with positive outcomes that satisfy all individuals involved or is beneficial to the group.
However, the perception of conflict is often negative..
What is unit standard 27360?
There are three NZQA unit standards that need to be achieved: 27364 – Demonstrate knowledge of the security industry in the pre-employment context. 27360 – Describe conflict management in a security context. 27361 – Manage conflict situations in a security context..
What is unit standard 27360?
Unit standard 27360:
This unit covers non-contact conflict management techniques and is delivered on-line..
The purpose of conflict management is to teach conflict resolution skills, such as managing conflict, self-awareness about the different formats of conflict and produce effective communication while in conflict with a team member.

The person credited with this Unit Standard is able to identify and manage the resolution of personal conflict between persons or parties.

What is a conflict management process?

The organization implements the process when a conflict arises that, if not managed, could adversely affect patient safety or quality of care.
Individuals who help the organization implement the process, whether from inside or outside the organization, is skilled in conflict management.

What is a unit standard?

The person credited with this Unit Standard is able to identify and manage the resolution of personal conflict between persons or parties.
The main focus will be on the workplace although the same principles can be used elsewhere.
Mathematical Literacy at NQF Level 4.

What is the conflict management unit standard?

This unit standard covers knowledge of conflict management for security personnel.
People credited with this unit standard are able to describe conflict management in a security context.
This unit standard has been developed for learning and assessment in a security context, on-job or off-job.

What should be included in a conflict management assessment?

1.
Manage own involvement in escalating situations. 2.
Reflect on strategy to minimise conflict. 3.
Make recommendations for future improvement on conflict resolution.
METHOD OF ASSESSMENT Assessment should include:

practical demonstration of competence

either in the workplace or through work-realistic

out-of-classroom simulation.

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