Conflict resolution hashtags

Social media also matters insofar as the online behaviour of conflict parties can exacer- bate tensions, widen the political divide between them, and obstruct a negotiation process.
When this is the case, mediators may need to engage the parties and address social media as an issue at the negoti- ation table.

Listening to the person you're in conflict with is hard.
They might be a bit of a bully, intent on belittling you and your contributions to the team.
However, going toe to toe with them in a verbal wrestling match is only going to aggravate your problems and make things more tense.

Conflict resolution starts by listening to what the other person has to say and empathizing with their point of view.
Be an active listener and try to put yourself in the other person's shoes.
Listen to what they have to say and continue to be the bigger person in arguments.

Some mediators have facilitated negotiations among conflict parties on social media behaviour, resulting, for example, in stand-alone codes of conduct or in a protocol within a broader agreement about ground rules in negotiations.
Guidance on social media use has also been introduced into peace agreements.