Aug 21, 2015An ICMS supports a culture of effective conflict management that emphasizes honest discussion and collaborative problem solving. Getting to know
An Informal Conflict Management System, or ICMS, is a systematic approach to managing and resolving conflicts in the workplace quickly and constructively. An ICMS supports a culture of effective conflict management that emphasizes honest discussion and collaborative problem solving.
Do ICMS services improve conflict management knowledge?
The results of the evaluation indicate that, amongst those respondents surveyed, almost one in four has participated in ICMS services and most of them have reported at least some change in terms of increasing their awareness and knowledge with respect to conflict management.
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History
Passed in 2003, the Public Service Labour Relations Act(PSLRA) is designed to modernize human resource management in the Public Service of Canada and to encourage a more collaborative approach to labour-management relations.
Under Section 207 of the PSLRA: In response to Section 207, the Department created an ICMS Design Team to recommend the best .
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Intended Beneficiaries
The intended beneficiaries of the ICMS are defined as the Department overall, all employees including managers, and key partners.
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Key Principles
In fulfilling its mandate, the ICMS places great importance on maintaining confidentiality, impartiality and neutrality and aims to assure staff that they are at no risk for retaliation or reprisal should they seek its assistance.
The key principles upon which the structure and services of the ICMS were designed include:.
1) Consultation with all st.
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Mission and Activities
The mission of the Department’s ICMS is to achieve a workplace culture in which all staff, in all roles and at all levels, have the commitment, the skills and the resources to work collaboratively to seek early resolution of conflicts in a constructive and creative manner.
ICMS focuses on both addressing systemic causes of conflict as well as indiv.
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Program Activities
The following chart provides a summary of the number of people and groups who were assisted in 2007-08 and 2008-09 including, where available, the gender, language, region and types of services provided.
It should be noted that the data from 2008-09 is for a partial year only (up until October 2009).
According to the program coordinator, these figu.
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Program Delivery Structure
The organization structure originally included the Senior ICMS Officer who reported to the Assistant Deputy Minister, the JAG and the ICMS staff.
With the establishment of the OICMW, the responsibilities of the Senior ICMS Officer were merged with those of the National ICMS coordinator; the JAG is no longer in existence.
Before incorporation into t.
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What is a conflict management program?
The program provides departmental staff with various options to deal with conflict such as:
coaching discussion facilitation group intervention mediation negotiation and workplace assessment.
Communications. ,
What is an informal conflict management system?
An Informal Conflict Management System, or ICMS, is a systematic approach to managing and resolving conflicts in the workplace quickly and constructively.
An ICMS supports a culture of effective conflict management that emphasizes honest discussion and collaborative problem solving.
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What is Canada's New conflict management system?
This section of the legislation therefore brought into the federal public service a new conflict management system designed to support the Government of Canada’s commitment to “fair, credible and efficient resolution of matters arising in the workplace.” .
