Conflict management module

What are the 4 basic conflict management models?
According to the Thomas-Kilmann Conflict Mode Instrument (TKI), used by human resource (HR) professionals around the world, there are five major styles of conflict management—collaborating, competing, avoiding, accommodating, and compromising..
What are the 5 steps of conflict management?
Course Outline
The distinctions between a problem, a disagreement, and a conflict.Different aspects of conflict – risks vs. opportunities.Causes of conflict.Signals to predict conflict.Perceptions and how we process information can lead to conflict.Behavioural styles and their impact on conflicts..

How can conflict management be effective?

Successful conflict management requires developing trust among partici- pants (Ross & Ward, 1995).
If members on one side trust members on the other side and believe everyone wants a fair solution, they are better able to negotiate a solution.
Many conflict reduction approaches are designed to build trust among the parties in a conflict.

How do I prepare a conflict management portfolio?

In this course you will prepare a conflict management portfolio illustrating the nature of a specific conflict, the different roles of participants in the conflict and the significance of those roles, the perceived incompatible goals, power imbalances, and communication skills needed for the effective management of the conflict.

Categories

Conflict management module

What are the 4 basic conflict management models?

What are the 5 steps of conflict management?

Course Outline

How can conflict management be effective?

How do I prepare a conflict management portfolio?