Negotiation, mediation and arbitration, often called ADR or alternative dispute resolution, are the most well known.
Whether you are involved in a family or neighborhood dispute or a lawsuit involving thousands of dollars, these processes should be considered..
Conflictology is the culmination of knowledge that helps us understand conflicts, crises, violence of all kinds, and, simultaneously, the compendium of transformation, intervention and aid techniques, resources and procedures..
Conflict may be defined as: incompatibility of interests, goals, values, needs, expectations, and/or social cosmologies (or ideologies).
Ideological conflicts especially have a tendency to become malicious (cf.
Berger & Luckman, 1966)..
The main reason that conflicts are so difficult to resolve is that they are predominantly influenced by emotions.
When emotions like anger and resentment are felt it is often difficult for people to behave rationally..
