Consumer products ombudsman

  • What is the consumer goods and services ombud?

    Resolving Consumer Goods Disputes Effectively And Independently.
    The Office of the Consumer Goods and Services Ombud (CGSO) is the consumer goods and services industry's compulsory Ombud scheme, set up in line with the Consumer Protection Act..

  • What is the goods and services ombudsman?

    The CGSO is obligated to enforce the Consumer Goods and Services Industry Code of Conduct by: Receiving and dealing with complaints and disputes by a consumer relating to its Code of conduct or the Consumer Protection Act free of charge..

  • What is the ombudsman Service?

    Financial dispute resolution that's fair and impartial.
    The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services.
    We resolve disputes fairly and impartially, and have the power to put things right..

  • Financial dispute resolution that's fair and impartial.
    The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services.
    We resolve disputes fairly and impartially, and have the power to put things right.
  • If you have contacted the company concerned and they have not solved the problem or you are not satisfied with their response, we may be able to help.
    We have the legal power to act on your behalf and investigate your complaint.
    Make your complaint below or contact our Consumer Protection team on 0800 121 6022.
CPSC's Consumer Ombudsman is dedicated to helping the public understand how the CPSC works. We know that the regulatory process can seem complicated and 
The Consumer Ombudsman's mission is to:Provide an agency perspective to consumers and a consumer perspective to the agency;Explain agency processes, 
The CPSC addresses a wide range of consumer products, including appliances, toys, clothing, ATVs, and more. Products that are not under CPSC's jurisdiction can 

What are the different types of Ombudsman?

The European Ombudsman - for complaints about EU organisations

The Financial Ombudsman Service (FOS) - for complaints about banks, investment companies, insurance companies and other financial services

The Legal Ombudsman - for complaints about lawyers or claims management companies in England and Wales

What does a consumer ombudsman do?

The Consumer Ombudsman also works closely with the Voluntary Standards Coordinator to identify consumers who can participate in the voluntary standards development process

The Consumer Ombudsman is not a political position

provide legal notice, counsel, or determinations of any kind; create or authorize agency policies, priorities, or activities;

What is CPSC's consumer ombudsman?

Welcome! CPSC’s Consumer Ombudsman is dedicated to helping the public understand how the CPSC works

We know that the regulatory process can seem complicated and opaque, and consumers may need help understanding the work of the Consumer Product Safety Commission and how that work relates to their own lives

The Financial Ombudsman Service (FOS) was a member-funded Australian ombudsman service that provided external dispute resolution for consumers who were unable to resolve complaints with member financial services organisations.

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