Hisense consumer electronics care center

  • How do I claim my Hisense manufacturer warranty?

    How do I start a claim? Starting the claims process is simple.
    Call our Hisense Customer Call center is available Monday–Friday from 9 a.m.-9 p.m., Saturday–Sunday from 9 a.m.-6 p.m. (EST) Call 1-888-935-8880..

  • How do I claim my Hisense TV warranty?

    To obtain warranty service and troubleshooting information, contact the Hisense Consumer Electronics Care Center.
    Call 1-888-935-8880 (Monday–Friday from 9 a.m. - 9 p.m.
    EST, Saturday–Sunday from 9 a.m. - 6 p.m.) or Email service@hisense-usa.com or visit our website www.hisense-usa.com..

  • How do I report a problem with Hisense?

    Call our Hisense Customer Call center is available Monday–Friday from 9 a.m.-9 p.m., Saturday–Sunday from 9 a.m.-6 p.m. (EST) Call 1-888-935-8880..

  • How long is the Hisense warranty?

    Like most companies that make electronics, Hisense offers its customers a limited warranty.
    Specifically, the Hisense TV warranty covers only a year for manufacturing defects.
    It also states, “Just in case your newly purchased TV needs to be serviced, please keep the original packaging materials and original receipt..

  • Is Hisense a good company?

    Hisense isn't one of the best-known TV brands, but many of its TVs do well in our TV ratings.
    That's especially true of its higher-tier models, which provide an appealing balance of price and performance.
    In fact, some Hisense models are among the best 65-inch TVs for under $1,000..

  • What is Hisense used for?

    Hisense manufactures white goods, televisions, set-top boxes, digital TV broadcasting equipment, laptops, mobile phones, wireless modules, wireless PC cards and optical components for the telecommunications and data communications industries..

  • What kind of company is Hisense?

    Hisense is a chinese multinational white goods and electronics manufacturer founded in 1969..

  • Who makes Hisense electronics?

    Hisense Group is a Chinese multinational major appliance and electronics manufacturer headquartered in Qingdao, Shandong Province, China.
    Televisions are the main products of Hisense, and it is the largest TV manufacturer in China by market share since 2004..

  • IMPORTANT: In case the Product may need to be serviced, keep all original products, packaging materials and the original receipt.
    Labor will be covered for a period of 1 year from the date of ORIGINAL CUSTOMER PURCHASE for TV models that are smaller than 50 inches.
  • Please visit us on www.hisense.co.za for product registration or SMS the word HICARE to 48868 and you will receive a link to our mobile site with easy-to-follow instructions to complete registration.
Hisense products are distributed in more than 130 countries around the world. Please contact our customer center in your country.

Does Hisense offer on-site service?

Certain Products, as stated herein, are eligible for on-site service at Hisense’s sole discretion

To obtain on-site service, Purchaser must call or email Hisense as described above to trouble-shoot the issue with the Product

On-site service may not be available in certain locations where an authorized service provider is not available

Where can I find a user manual for my Hisense product?

To discover the latest user manuals, downloads and FAQ's for your Hisense product, simply click here to visit our support area


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