The Consumer Guarantees Act is self-enforcing, which means you can take your own action.
If a guarantee is not met, you have the right to insist that the seller or service provider puts it right.
For more information, go to the Consumer Protection website..
You have the right to complain if something you've bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert..
The Consumer Guarantees Act only protects you when you buy from businesses in trade in New Zealand — not when you buy something from a private seller or from overseas
If there’s a problem with something you buy, or a service you pay for, remember there are laws to look after your consumer rights
When you buy goods or services in New Zealand you are protected by consumer laws
The Commission enforces some of these laws including ones that give you rights when you borrow money or buy goods on credit
It is important that as a consumer, you know your rights
Laws that protect you when buying from, or sharing your information with, businesses selling in New Zealand, including online retailers
Your consumer rights if there's a problem with a product or service you bought
Fair Trading Act Your rights if a business acts in an unfair or misleading way, including sales tactics…
Beer of New Zealand
New Zealand minister of the Crown
