The retailer who sold you the faulty or defective item is directly liable to you.
It pass the buck and argue that you should be taking it up with the manufacturer..
If you can't get the support you need from the retailer in the form of a refund, repair or replacement, you can file a complaint with the company.
If that still doesn't help, you can contact the Consumer Ombudsman.
They'll aim to help resolve your dispute within 10 working days..
As per section 14 of the Act, consumer has the right to have the products exchanged or returned if found defective or unsatisfactory..
Online, mail and phone order sales
You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel.
They have another 14 days to return the goods once they've told you.
You must refund the customer within 14 days of receiving the goods back..
Sales of this kind are known as ‘ distance selling ’
You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel
They have another 14 days to return the goods once they’ve told you
You must refund the customer within 14 days of receiving the goods back
The Consumer Rights Act 2015 provides some answers
It states consumers may have entitlement to a refund, a replacement, or repair whereby goods are faulty or not as described
Similar rules would also apply in certain situations where the seller had no legal right to sell the goods (e
g an illegal trader)