Consumer law and returns

  • Who is responsible for lost returns?

    The short answer is: The seller, which means you, the business owner.
    Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, it's 100% on you to compensate the customer with a new shipment or a refund..

  • Can I get a return or replacement if the item breaks after 30 days? You have six months to return a faulty item and the burden of proof is on the retailer to prove the item wasn't damaged.
    They are allowed to have one crack at a repair or replacing the item, but after that, you can ask for a refund.
Consumers are entitled to a solution of a repair, replacement or refund if a product or service they buy doesn't meet one of the basic rights. These basic  Consumer rights when buying Changes to servicesReturning a faulty product

How long does a customer have to return a product?

The EU rules give customers 14 days to exercise their rights, which is worked out as follows: For goods, the 14 days start when the customer receives the goods

Once they tell the seller they want to exercise the right, the customer has another 14 days to return the goods

Once the seller receives the goods, they have 14 days to issue the refund


Categories

Consumer law and economics
Consumer law and cars
Consumer law and faulty goods
Consumer law and apple
Consumer law and marketing
Consumer law and contracts
Consumer law and artificial intelligence
Consumer law and ai
Consumer law pdf download
Consumer rights pdf
Consumer protection pdf
Consumer act pdf
Consumer protection pdf class 12
Consumer rights pdf notes
Consumer protection pdf notes
Consumer protection pdf project
Australian consumer law pdf
Australia consumer law pdf
Consumer law examples uk
Australian consumer law examples