Customer relationship management nptel assignment answers week 3

  • What are the topics of customer relationship management?

    Contents: .

    1. Introduction,
    2. Basic Concept of CRM,
    3. The Customer Service/Sales Profile,
    4. Customer Relationship,
    5. Planning and implementing CRM projects,
    6. Developing, managing and using customer-related databases,
    7. Managing and Sharing Customer Data,
    8. Tools for Capturing Customer Information,
    9. E-Commerce:

What are the USPS of the NPTEL courses?

The USP of the NPTEL courses is its flexibility

The delivery of this course is very good

The courseware is not just lectures, but also interviews

The course in-charge interviews people from various parts of the world, related to disability

It is very useful and engaging

The NPTEL courses are very structured and of very high quality


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