Customer relationship management slideshare

  • Why do we need CRM in Slideshare?

    The purpose of CRM  Help a business to keep customers.  It helps the business to understand what it needs to do to get more customers.  Reduce costs by managing costly complaints and finding out what services are useless for customers..

Customer Relationship Management (CRM) is a company-wide business strategy designed to optimize profitability, revenue, and customer satisfaction by focusing on highly defined and precise customer groups.

What is Customer Relationship Management?

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CUSTOMER RELATIONSHIP MANAGEMENT SUBMITTED BY: SACHIN KUMAR 2

DEFINITION Customer relationship management is a model for managing a company’s interactions with current and future customers

It involves using technology to organize, automate, and synchronize sales, market ng, customer service, and technical support

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Which slide highlights the CRM process?

Slide 9: This slide highlights the CRM Process

Slide 10: This slide also highlights the CRM Process

Slide 11: This slide represents Database Management Overview containing- Data Analysis and Data Mining, Customer Database Example, Database Sales Status Report, Analytical CRM


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