Customer relationship management market size

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  • Revenue in the Customer Relationship Management Software market is projected to reach US$79.40bn in 2023.
    Revenue is expected to show an annual growth rate (CAGR 2023-2028) of 10.68%, resulting in a market volume of US$131.90bn by 2028.
KEY MARKET INSIGHTS The global Customer Relationship Management (CRM) market size was valued at USD 64.41 billion in 2022 and is projected to grow from USD 71.06 billion in 2023 to USD 157.53 billion by 2030, exhibiting a CAGR of 12.0% during the forecast period.
The global Customer Relationship Management (CRM) market size was valued at USD 64.41 billion in 2022 and is projected to grow from USD 71.06 billion in 2023 to USD 157.53 billion by 2030, exhibiting a CAGR of 12.0% during the forecast period.

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Industry-specific and extensively researched technical data (partially from exclusive partnerships).
A paid subscription is required for full access.
The global customer relationship management (CRM) software market is forecast to grow to 57 billion U.S. dollars in size in 2025.

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What is the Global Customer Relationship Management (CRM) market size?

The global Customer Relationship Management (CRM) market size was valued at USD 64.41 billion in 2022 and is projected to grow from USD 71.06 billion in 2023 to USD 157.53 billion by 2030, exhibiting a CAGR of 12.0% during the forecast period.

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Why is Customer Relationship Management important?

Many firms have focused on their customers and relationships with them in recent years to stay competitive.
As a result, customer relationship management has become a valuable tool for many firms.

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Why is the customer relationship management market fragmented?

The customer relationship management market is highly fragmented due to the presence of both global players and small and medium-sized enterprises.
Companies have been investing to incorporate AI in CRM Software.
Rapid digitization provides vendors with growth opportunities.


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