Servicenow customer service management tables

  • How data is organized in a table in ServiceNow?

    What is a table in ServiceNow? Relational data is stored in records and collection of records forms a table or we can say that table is a collection of records.
    Table is composed of field and records that holds data and consist of row and columns..

  • How do I get the list of all Tables in ServiceNow?

    Type "Tables" and open the module "Tables" under system definition application menu.
    Or simply type sys_db_object.
    LIST and press enter.
    This will open the list of all tables present in the instance in a separate tab..

  • What are the main Tables in ServiceNow?

    In ServiceNow, task and cmdb_ci are considered the core tables.
    This might be because most of the applications use these tables.
    If you consider incident, change, problem etc; all these are extended from the task table.
    Task [task] is one of the core tables provided with the base system..

  • Navigate to All \x26gt; System Definition \x26gt; Tables.
    Click New and complete the form.
    Enter a unique label for the table (such as Laptops or Thin Clients).
    The label appears on list and form views for the table.
  • The key difference between these two is that CSM looks outward at your interactions with people outside of your organisation, whereas ITSM is primarily focused on the management and delivery of your internal IT services.
Tables are added to your instance with the activation of the Customer Service Management (CSM) application.

How many base roles are there in customer service management?

There are six base roles in the Customer Service Management product:

  1. The CSM primary roles are based on these base roles

The arrows indicate the "Role contains" relationships. sn_customerservice.partner_admin can do everything that sn.customerservice.customer_admin can do, not vice versa.
,

What APIs does ServiceNow support?

Integration between ServiceNow instances with instance data replication, remote instance spokes, and remove process sync.
REST and SOAP APIs, with more than 50 types of APIs for inbound access from external systems, as well as the ability to create your own custom APIs.
Programmable JavaScript APIs.

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Why should I use ServiceNow discovery & service mapping?

That means that your ServiceNow applications know where to find the data, and it also allows you to do accurate analytics and reporting on your infrastructure and services.
If you use ServiceNow Discovery and Service Mapping to populate your CMDB, this automatically ensures that your CMDB conforms with the CSDM.


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