Customer service management certificate uae

  • How can I get customer service management certificate in UAE?

    Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy, enjoyable experience with your brand.
    But customer service is more than solving a customer's problems and closing tickets..

Course. Available Online. Dubai, UAE, CX-007. 22 Jan - 26 Jan, 2024, 5 Days. Certificate in Customer Experience Management (CEM) for Professionals - Arabic.
Atton Institute Dubai certified trainings and courses deliver the top skills on how businesses and government authorities can manage and improve client service 

Customer Service Course Highlights

A Customer Service course consists of 21 hours of formal training to prepare participants to provide outstanding customer service.

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Is there a certification available for customer service professionals?

Currently, there is no type of professional certification available to those working in the customer service industry.
It is a sound management practice to give CSRs the authority to handle customer complaints and concerns on the spot and allow them to use that authority without fear of repercussion.

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Overview of Customer Service Training in Dubai

Customer service refers to the support and assistance provided by a business or organization to its customers before, during, and after they purchase a product or service.
It is a crucial aspect of any customer-oriented business as it aims to meet the needs, address inquiries, and resolve the concerns of customers to ensure their satisfaction and l.

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What is a customer service manager certification?

The client service manager certification is offered from a leadership point of view.
If you’re a customer service rep, you can forge a path to a leadership position with this certification.
It certifies your skills in applying best practices for customer service, sales, coaching, and leading. 6.
Customer Experience Certification .

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What will I learn in the customer service management course?

You will also learn how to create Targeted Communications and Special Handling Notes.
The course investigates other key process applications including:

  1. the Customer and Consumer Service Portals
  2. Communities and explores Customer Service Management with IT Service Management and other ServiceNow applications

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