Customer relationship management mba mcq pdf

Name two direct communication channels.
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Customer Relationship Management MCQ – CRM Multiple Choice Question with Answers for preparation of academic and competitive exams.
Customer Relationship Management (CRM) is a powerful tool that businesses use to manage their interactions with customers and prospects.

Answer:

1. According to Ronald S

Swift, Customer Relationship Management (CRM) is an iterative process that involves continuous improvement and refinement.
This philosophy views CRM as more than just a one-time implementation but a constantly evolving system that adapts to changing customer needs and market conditions.

The Customer Relationship Management MCQ with Answers was designed to help you assess your knowledge of CRM concepts and answer any questions.
With this information, you can better decide how to use CRM to improve customer relationships and maximize profits.