Customer relationship management lesson plan

In this lesson, students will learn and explore different ways to create a positive relationship with customers for marketing.
Summary: Our mobile-friendly training course contains informative videos that train your employees in areas of customer communication, marketing strategies, 

How does a hospital harness Customer Relationship Management Systems?

The hospital decides to harness customer relationship management systems in new and innovative ways.
Customer relationship management (CRM) is a strategy for managing relationships with customers in an organized way.
Organizations use CRM to learn more about their customers' wants, needs, and behaviors in order to develop stronger relationships.

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What is Customer Relationship Management?

Customer relationship management systems help sales teams nurture new customers and encourage customer loyalty.
Learn how to manage customer relationships with online courses delivered through edX.

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What should be included in a customer relationship assessment?

The reflection will be assessed on:

  1. intellectual coherence:
  2. logical flow and clear presentation of ideas

The aim of this assessment is to plan and conduct a situation analysis involving customers, and formulate recommendations to improve customer relationship management.
The findings will be presented as a written report of 1000 words.

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