Customer relationship management mcq with answers

About This Quiz & Worksheet

This quiz and corresponding worksheet will help you gauge your understanding of customer relationship management.
Topics you'll need to know to pass the quiz include customer relationship management systems and benefits.

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Are CRM and Customer Relationship Management the same?

Answer:

  1. Customer Relationship Management
  2. commonly known as CRM
  3. encompasses the methods
  4. approaches
  5. technological tools employed by businesses to effectively handle and enhance interactions with their customers

So, CRM and customer relationship management are the same as they represent the same concept.
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How to prepare for a Customer Relationship Management course?

Reading comprehension - ensure that you draw the most important information from the related lesson on customer relationship management Interpreting information - verify that you can read information regarding CRM systems and interpret it correctly Knowledge application - use your knowledge to answer questions about storing customer data .

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Quiz & Worksheet Goals

Use these assessment tools to assess your knowledge of:.
1) A marketing strategy focused on long-term customer relationships.
2) Types of customer data analysis.
3) The focus of CRM systems.
4) The benefits of CRM systems.
5) Large capacity storage of data used for decision-making

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Skills Practiced

This worksheet and quiz will let you practice the following skills:.
1) Reading comprehension- ensure that you draw the most important information from the related lesson on customer relationship management 2.
Interpreting information- verify that you can read information regarding CRM systems and interpret it correctly.
3) Knowledge application- use.

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What is a customer relationship management tool?

These tools typically offer features such as:

  1. contact management
  2. sales automation
  3. lead tracking
  4. customer support
  5. marketing automation

They aim to centralize customer data, improve customer interactions, and enhance customer relationship management processes.

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