FAQs for HUAWEI P40 Series 5G FAQs for Huawei Mobile Services

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Singapore Telecommunications Limited

Company registration number: 199201624D

31 Exeter Road, Comcentre Singapore 239732

Tel: +65 6838 3388 Fax: +65 6732 8428

www.singtel.com

FAQs for HUAWEI P40 Series 5G

1. Are there any promotions if I purchase the HUAWEI P40 Series 5G?

Yes, customers who purchase the below will receive the respective premiums. - HUAWEI P40: Smart View Flip Cover (Khaki). - HUAWEI P40 Pro: Smart View Flip Cover (Khaki)-Car Charger (Max 27W) and . - HUAWEI P40 Pro+: , HUAWEI P40

Pro+ Monogram Series Case & HUAWEI Sound X.

Premiums come in one colour only and are not exchangeable. They are on a first come first served basis,

while stocks last. In addition, you will receive an extra FREE 4GB Data for 1 month with any purchase of the HUAWEI P40 Series. The extra FREE 4GB will be provisioned to you within 2 billing cycles.

2. Who is eligible for the extra FREE 4GB?

Customers who sign up or recontract on any Combo or XO mobile plan on a 2-year Device Agreement

with HUAWEI P40 series enjoy this promotion. It is only applicable for residential customers, including

Youth, Silver, Staff, Staff & Family Plans, and CIS customers. It is not applicable to business sales

customers.

3. What kind of SIM card does the HUAWEI P40 and P40 Pro require? Will there be any SIM card

charges?

The HUAWEI P40 and P40 Pro requires a Nano SIM. Please note that a change of SIM card is needed if you are using a regular/micro-SIM card. A fee of $37.45 (after GST) is applicable with any SIM card

change.

FAQs for Huawei Mobile Services (HMS)

1. I know the HUAWEI smartphones do not come with Google Mobile Services (GMS). What are the

apps that will not be pre-installed? The following apps will not come pre-installed with the new HUAWEI Smartphones, Google Map, Gmail,

Google Play Store, Facebook, Whatsapp, Chrome, Linkedln, Grab, Instagram, Twitter, Facebook

Messenger, You Tube, Google Drive, Waze, and Google search. However, the Huawei App Gallery is an alternative to the Google Play Store where you can download some similar apps.

More help is also available to you at the dedicated toll-free hotline at 800-852-6666. Hotline is available

daily between 9am to 9pm.

2. If I buy the device, what effect will it have on GMS?

HUAWEI P40 series (P40, P40 Pro, P40 Pro+) will not have pre-installed Google apps. You can still download some apps through 3rd party app stores - Aptoid, ApkMonk, ApkPure, 9App, UptoDown, etc.

However, some apps may not work perfectly.

3. Some of my apps are not working properly, how can I get help?

You can get assistance at the dedicated toll-free hotline at 800-852-6666. Hotline is available daily from

9am to 9pm.

4. How do I download the apps I need which are not pre-installed in the HUAWEI smartphones?

You may download some of the apps using Huawei App Gallery or access it via the web browser that comes with your HUAWEI smartphones. You can get assistance from the dedicated toll-free hotline 800-

852-6666. Hotline is available daily from 9am to 9pm.

Singapore Telecommunications Limited

Company registration number: 199201624D

31 Exeter Road, Comcentre Singapore 239732

Tel: +65 6838 3388 Fax: +65 6732 8428

www.singtel.com

5. How do I download the apps that I need if HUAWEI Smartphones do not have Google Play Store?

You can access HUAWEI's own app gallery that comes pre-installed on the Huawei HMS (Huawei Mobile

Services) Mobile devices. Huawei App Gallery is an alternative to the Google Play Store where you can

download selected apps. More help is also available to you at the dedicated toll-free hotline 800-852-

6666. Hotline is available daily from 9am to 9pm.

6. How does using a phone without Google Mobile Service (GMS) affect me?

As Google Mobile Service (GMS) is not supported on HUAWEI Smartphones, the phones do not come

pre-installed with Google apps. However, Huawei App Gallery is an alternative to the Google Play Store

where you can download selected apps. If you have more questions on any app or Huawei App Gallery, you may call the dedicated toll-free hotline 800-852-6666 available daily between 9am and 9pm.

7. If I have any questions about Google Mobile Service (GMS) on my HUAWEI smartphones, who

should I contact?

You can get assistance from the dedicated toll-free hotline 800-852-6666. Hotline is available daily from

9am to 9pm.

8. Can I use the HUAWEI browser to search on Google?

Yes, you can. Simply open your HUAWEI browser and go to Google search.

9. Do HUAWEI smartphones run on Harmony OS?

HUAWEI smartphones are running on HUAWEI EMUI based on Android Open Source Project.

10. What are the differences between GMS & HMS?

Both GMS & HMS are on the Android Open Source Project, but with different mobile services. Huawei Mobile Service (HMS) is a set of cloud services that acts as a platform that connects app developers to Huawei's cloud ecosystem. 11. As Google Play services are not supported on selected Huawei phones [HUAWEI P40 Series, Mate XS and P30 Series), My Singtel app and Singtel Dash is currently available on the Huawei App Gallery. However, some features on the apps (e.g. push notifications on the Singtel Dash app) will not be available. We are currently working to resolve this in the upcoming app releases. In the meanwhile, you will still be able to do the below on My Singtel app: - Monitor your local mobile data usage, talktime and SMS on the dashboard. - View and pay your Singtel bills. - Subscribe to roaming services and add-ons. - View our Shop and your Rewards.

With Singtel Dash, you will be able to:

- Go cashless when you shop, dine or commute - Send money locally and overseas - Top up on-the-go

Singapore Telecommunications Limited

Company registration number: 199201624D

31 Exeter Road, Comcentre Singapore 239732

Tel: +65 6838 3388 Fax: +65 6732 8428

www.singtel.com

FAQs for HUAWEI P40 Series 5G

1. Are there any promotions if I purchase the HUAWEI P40 Series 5G?

Yes, customers who purchase the below will receive the respective premiums. - HUAWEI P40: Smart View Flip Cover (Khaki). - HUAWEI P40 Pro: Smart View Flip Cover (Khaki)-Car Charger (Max 27W) and . - HUAWEI P40 Pro+: , HUAWEI P40

Pro+ Monogram Series Case & HUAWEI Sound X.

Premiums come in one colour only and are not exchangeable. They are on a first come first served basis,

while stocks last. In addition, you will receive an extra FREE 4GB Data for 1 month with any purchase of the HUAWEI P40 Series. The extra FREE 4GB will be provisioned to you within 2 billing cycles.

2. Who is eligible for the extra FREE 4GB?

Customers who sign up or recontract on any Combo or XO mobile plan on a 2-year Device Agreement

with HUAWEI P40 series enjoy this promotion. It is only applicable for residential customers, including

Youth, Silver, Staff, Staff & Family Plans, and CIS customers. It is not applicable to business sales

customers.

3. What kind of SIM card does the HUAWEI P40 and P40 Pro require? Will there be any SIM card

charges?

The HUAWEI P40 and P40 Pro requires a Nano SIM. Please note that a change of SIM card is needed if you are using a regular/micro-SIM card. A fee of $37.45 (after GST) is applicable with any SIM card

change.

FAQs for Huawei Mobile Services (HMS)

1. I know the HUAWEI smartphones do not come with Google Mobile Services (GMS). What are the

apps that will not be pre-installed? The following apps will not come pre-installed with the new HUAWEI Smartphones, Google Map, Gmail,

Google Play Store, Facebook, Whatsapp, Chrome, Linkedln, Grab, Instagram, Twitter, Facebook

Messenger, You Tube, Google Drive, Waze, and Google search. However, the Huawei App Gallery is an alternative to the Google Play Store where you can download some similar apps.

More help is also available to you at the dedicated toll-free hotline at 800-852-6666. Hotline is available

daily between 9am to 9pm.

2. If I buy the device, what effect will it have on GMS?

HUAWEI P40 series (P40, P40 Pro, P40 Pro+) will not have pre-installed Google apps. You can still download some apps through 3rd party app stores - Aptoid, ApkMonk, ApkPure, 9App, UptoDown, etc.

However, some apps may not work perfectly.

3. Some of my apps are not working properly, how can I get help?

You can get assistance at the dedicated toll-free hotline at 800-852-6666. Hotline is available daily from

9am to 9pm.

4. How do I download the apps I need which are not pre-installed in the HUAWEI smartphones?

You may download some of the apps using Huawei App Gallery or access it via the web browser that comes with your HUAWEI smartphones. You can get assistance from the dedicated toll-free hotline 800-

852-6666. Hotline is available daily from 9am to 9pm.

Singapore Telecommunications Limited

Company registration number: 199201624D

31 Exeter Road, Comcentre Singapore 239732

Tel: +65 6838 3388 Fax: +65 6732 8428

www.singtel.com

5. How do I download the apps that I need if HUAWEI Smartphones do not have Google Play Store?

You can access HUAWEI's own app gallery that comes pre-installed on the Huawei HMS (Huawei Mobile

Services) Mobile devices. Huawei App Gallery is an alternative to the Google Play Store where you can

download selected apps. More help is also available to you at the dedicated toll-free hotline 800-852-

6666. Hotline is available daily from 9am to 9pm.

6. How does using a phone without Google Mobile Service (GMS) affect me?

As Google Mobile Service (GMS) is not supported on HUAWEI Smartphones, the phones do not come

pre-installed with Google apps. However, Huawei App Gallery is an alternative to the Google Play Store

where you can download selected apps. If you have more questions on any app or Huawei App Gallery, you may call the dedicated toll-free hotline 800-852-6666 available daily between 9am and 9pm.

7. If I have any questions about Google Mobile Service (GMS) on my HUAWEI smartphones, who

should I contact?

You can get assistance from the dedicated toll-free hotline 800-852-6666. Hotline is available daily from

9am to 9pm.

8. Can I use the HUAWEI browser to search on Google?

Yes, you can. Simply open your HUAWEI browser and go to Google search.

9. Do HUAWEI smartphones run on Harmony OS?

HUAWEI smartphones are running on HUAWEI EMUI based on Android Open Source Project.

10. What are the differences between GMS & HMS?

Both GMS & HMS are on the Android Open Source Project, but with different mobile services. Huawei Mobile Service (HMS) is a set of cloud services that acts as a platform that connects app developers to Huawei's cloud ecosystem. 11. As Google Play services are not supported on selected Huawei phones [HUAWEI P40 Series, Mate XS and P30 Series), My Singtel app and Singtel Dash is currently available on the Huawei App Gallery. However, some features on the apps (e.g. push notifications on the Singtel Dash app) will not be available. We are currently working to resolve this in the upcoming app releases. In the meanwhile, you will still be able to do the below on My Singtel app: - Monitor your local mobile data usage, talktime and SMS on the dashboard. - View and pay your Singtel bills. - Subscribe to roaming services and add-ons. - View our Shop and your Rewards.

With Singtel Dash, you will be able to:

- Go cashless when you shop, dine or commute - Send money locally and overseas - Top up on-the-go