2019 Akbank Annual Report

216853

2019 Akbank Annual ReportAKBANK ANNUAL REPORT 2019

HEADQUARTERS

Sabancı Center, ?. Levent ????? Istanbul

Telephone: +?? ??? ??? ?? ??

Fax ?: +?? ??? ??? ?? ??

Fax ?: +?? ??? ??? ?? ??

https://www.akbank.com/en-us/Content/Pages/Contact-Us.aspx For over 70 years, we have been fully committed to contributing to our nation"s economy and adding value to our society. The impact we have had on the lives of others have always been our number on priority over the course of these years. With that in mind, we are setting out to create a new banking experience for all, a banking experience that puts our customers at the heart of everything we do. By bringing together decades of industry know-how and our vision to create the future of banking, we launched a transformation project: Next Generation Akbank. From branches to products, our transformation aims to deliver the existing best-in-class technology can provide at each point we touch our customers" lives. Prioritizing our customers" needs and dreams requires us to understand them. To understand our customers better and address their needs, we redesigned our mobile application with an exclusive concept empowered by innovative technology. We see our branches as opportunities to deepen our relationship with our customers every day. Being one of the most important components of our transformation, we are envisioning our branches as spaces where we can be comfortable and productive together with our customers. Seeing that our efforts are recognized and appreciated globally brings us joy. In 2019, we were named “The Best Bank of Turkey" for the 13th time at the Euromoney Excellence Awards - a record breaking success. Our accomplishments crossed borders and paved the way to bring us “The Best Digital Bank of the World" title also this year. Success is only possible when we embrace and enhance the culture of our teams. The cultural diversity and the enriching value that our employees create, nourishes our business. To reflect this and serve it with the justice it deserves, we changed the name of our Human Resources Department to People and Culture. Under a new name, we will continue creating great work together. However, we know that there is life beyond business. Believing in the transformative power of doing good, we invest in many social responsibility projects every year. Encouraging all who want to do good with the Akbank Volunteers platform, we participate in national initiatives across Turkey that focus on creating social value starting from the grassroots. We are embarking on a journey together with our people and our customers to bring the future of banking to life. As always, we will continue to work hard to fulfill this objective and lead this journey as the pioneer of our industry with our innovative products and services. We are humbled and joyous to be designing the future with you, a future that is already clear to us and glimpsing with full of hope.

Always a pleasure to be together at Akbank.

AKBANK ANNUAL REPORT ????

Contents

SECTION I - GENERAL INFORMATION

Message from the Cha?rman

Message from the CEO

Akbank ?n Br?ef and M?lestones

A Year of Accompl?shments - ??

Akbank ?n ??

Agenda of the Ord?nary General Assembly

Annual Report Compl?ance Op?n?on Establ?shment Informat?on, Cap?tal and Shareholder Structure, Amendments to the

Art?cles of Assoc?at?on

Our Values

? Our V?s?on, M?ss?on, Strong Foundat?ons and Strateg?c Goals SECTION II - REVIEW OF OPERATIONS IN AND GOALS FOR

Corporate and Investment Bank?ng

? Commerc?al Bank?ng Reta?l Bank?ng

Pr?vate Bank?ng and Investment Serv?ces

Strategy, D?g?tal Bank?ng and Payment Systems

? Treasury ? Cred?t Underwr?t?ng Support Serv?ces ? People and Culture

Our Contr?but?on to Soc?ety

? Subs?d?ar?es SECTION III - MANAGEMENT AND CORPORATE GOVERNANCE PRACTICES

Board of D?rectors

Consultant to Board and Board of Internal Aud?tors Internat?onal Adv?sory Board

Execut?ve Management

Subs?d?ar?es Changes ?n the Organ?zat?onal Structure dur?ng the Year

Board of D?rectors Comm?ttees

Summary Report of the Board Of D?rectors

Outsourced Serv?ces

Related Party Transact?ons

Aff?l?at?on Report Corporate Governance Pr?nc?ples Compl?ance Report ? Statement of Respons?b?l?ty SECTION IV - FINANCIAL INFORMATION AND RISK MANAGEMENT Summary Results for ?? And Future Expectat?ons of the Bank Assessment of F?nanc?al Pos?t?on, Prof?tab?l?ty and Debt Serv?c?ng Capac?ty

Report of the Aud?t Comm?ttee

Cred?t Rat?ngs

F?ve-Year Summary F?nanc?al F?gures D?sclosures Related to Events Subsequent to the Balance Sheet Aud?t Report About the Early R?sk Detect?on System and the Early R?sk Detect?on

Comm?ttee

F?nanc?al Statements and Notes to F?nanc?al Statements for ??

Amendments to the Art?cles of Assoc?at?on

Appropr?at?on of Prof?ts Resolut?ons of the Ord?nary General Meet?ng on March ?, ????

GENERAL INFORMATION

Message from the

Charman

After the domestc economy

decelerated n the frst half of the year, recovery became

2019 Akbank Annual ReportAKBANK ANNUAL REPORT 2019

HEADQUARTERS

Sabancı Center, ?. Levent ????? Istanbul

Telephone: +?? ??? ??? ?? ??

Fax ?: +?? ??? ??? ?? ??

Fax ?: +?? ??? ??? ?? ??

https://www.akbank.com/en-us/Content/Pages/Contact-Us.aspx For over 70 years, we have been fully committed to contributing to our nation"s economy and adding value to our society. The impact we have had on the lives of others have always been our number on priority over the course of these years. With that in mind, we are setting out to create a new banking experience for all, a banking experience that puts our customers at the heart of everything we do. By bringing together decades of industry know-how and our vision to create the future of banking, we launched a transformation project: Next Generation Akbank. From branches to products, our transformation aims to deliver the existing best-in-class technology can provide at each point we touch our customers" lives. Prioritizing our customers" needs and dreams requires us to understand them. To understand our customers better and address their needs, we redesigned our mobile application with an exclusive concept empowered by innovative technology. We see our branches as opportunities to deepen our relationship with our customers every day. Being one of the most important components of our transformation, we are envisioning our branches as spaces where we can be comfortable and productive together with our customers. Seeing that our efforts are recognized and appreciated globally brings us joy. In 2019, we were named “The Best Bank of Turkey" for the 13th time at the Euromoney Excellence Awards - a record breaking success. Our accomplishments crossed borders and paved the way to bring us “The Best Digital Bank of the World" title also this year. Success is only possible when we embrace and enhance the culture of our teams. The cultural diversity and the enriching value that our employees create, nourishes our business. To reflect this and serve it with the justice it deserves, we changed the name of our Human Resources Department to People and Culture. Under a new name, we will continue creating great work together. However, we know that there is life beyond business. Believing in the transformative power of doing good, we invest in many social responsibility projects every year. Encouraging all who want to do good with the Akbank Volunteers platform, we participate in national initiatives across Turkey that focus on creating social value starting from the grassroots. We are embarking on a journey together with our people and our customers to bring the future of banking to life. As always, we will continue to work hard to fulfill this objective and lead this journey as the pioneer of our industry with our innovative products and services. We are humbled and joyous to be designing the future with you, a future that is already clear to us and glimpsing with full of hope.

Always a pleasure to be together at Akbank.

AKBANK ANNUAL REPORT ????

Contents

SECTION I - GENERAL INFORMATION

Message from the Cha?rman

Message from the CEO

Akbank ?n Br?ef and M?lestones

A Year of Accompl?shments - ??

Akbank ?n ??

Agenda of the Ord?nary General Assembly

Annual Report Compl?ance Op?n?on Establ?shment Informat?on, Cap?tal and Shareholder Structure, Amendments to the

Art?cles of Assoc?at?on

Our Values

? Our V?s?on, M?ss?on, Strong Foundat?ons and Strateg?c Goals SECTION II - REVIEW OF OPERATIONS IN AND GOALS FOR

Corporate and Investment Bank?ng

? Commerc?al Bank?ng Reta?l Bank?ng

Pr?vate Bank?ng and Investment Serv?ces

Strategy, D?g?tal Bank?ng and Payment Systems

? Treasury ? Cred?t Underwr?t?ng Support Serv?ces ? People and Culture

Our Contr?but?on to Soc?ety

? Subs?d?ar?es SECTION III - MANAGEMENT AND CORPORATE GOVERNANCE PRACTICES

Board of D?rectors

Consultant to Board and Board of Internal Aud?tors Internat?onal Adv?sory Board

Execut?ve Management

Subs?d?ar?es Changes ?n the Organ?zat?onal Structure dur?ng the Year

Board of D?rectors Comm?ttees

Summary Report of the Board Of D?rectors

Outsourced Serv?ces

Related Party Transact?ons

Aff?l?at?on Report Corporate Governance Pr?nc?ples Compl?ance Report ? Statement of Respons?b?l?ty SECTION IV - FINANCIAL INFORMATION AND RISK MANAGEMENT Summary Results for ?? And Future Expectat?ons of the Bank Assessment of F?nanc?al Pos?t?on, Prof?tab?l?ty and Debt Serv?c?ng Capac?ty

Report of the Aud?t Comm?ttee

Cred?t Rat?ngs

F?ve-Year Summary F?nanc?al F?gures D?sclosures Related to Events Subsequent to the Balance Sheet Aud?t Report About the Early R?sk Detect?on System and the Early R?sk Detect?on

Comm?ttee

F?nanc?al Statements and Notes to F?nanc?al Statements for ??

Amendments to the Art?cles of Assoc?at?on

Appropr?at?on of Prof?ts Resolut?ons of the Ord?nary General Meet?ng on March ?, ????

GENERAL INFORMATION

Message from the

Charman

After the domestc economy

decelerated n the frst half of the year, recovery became