Cisco Webex Contact Center 1.0 Campaign Manager User Guide









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215183 Cisco Webex Contact Center 1.0 Campaign Manager User Guide CiscoWebexContactCenter1.0CampaignManagerUserGuide

FirstPublished:

AmericasHeadquarters

CiscoSystems,Inc.

170WestTasmanDrive

SanJose,CA95134-1706

USA http://www.cisco.com

Tel:408526-4000

800553-NETS(6387)

Fax:408527-0883

CONTENTS

Preface1CHAPTER1

1 1 2 2 2 3 3

ListandCampaignManager5CHAPTER2

5 6 6 6 7 7 7 8 8 8 9

Campaign11CHAPTER3

12 12 13 CiscoWebexContactCenter1.0CampaignManagerUserGuide iii 13 14 15 16 18 18 19 20 20 20 21
21
22
22
25
25
26
27
27
28
29
29
30
31
31
32
32
33
33
33
33
34

Group35CHAPTER4

CiscoWebexContactCenter1.0CampaignManagerUserGuide iv

Contents

35
36

System37CHAPTER5

38
38
39
39
39
40
41
41
41
42
42
42
43
44
45
45
46
49
49
50
51
51

ContactStrategy53CHAPTER6

53
53
54
54
55
CiscoWebexContactCenter1.0CampaignManagerUserGuide v

Contents

Users57CHAPTER7

57

Reports59CHAPTER8

59
59
61
61
61

ScriptDesigner63CHAPTER9

63
64
64
65
65
65
66
66
66
66
66
66
67
68
68
69

Teams71CHAPTER10

71
CiscoWebexContactCenter1.0CampaignManagerUserGuide vi CiscoWebexContactCenter1.0CampaignManagerUserGuide

FirstPublished:

AmericasHeadquarters

CiscoSystems,Inc.

170WestTasmanDrive

SanJose,CA95134-1706

USA http://www.cisco.com

Tel:408526-4000

800553-NETS(6387)

Fax:408527-0883

CONTENTS

Preface1CHAPTER1

1 1 2 2 2 3 3

ListandCampaignManager5CHAPTER2

5 6 6 6 7 7 7 8 8 8 9

Campaign11CHAPTER3

12 12 13 CiscoWebexContactCenter1.0CampaignManagerUserGuide iii 13 14 15 16 18 18 19 20 20 20 21
21
22
22
25
25
26
27
27
28
29
29
30
31
31
32
32
33
33
33
33
34

Group35CHAPTER4

CiscoWebexContactCenter1.0CampaignManagerUserGuide iv

Contents

35
36

System37CHAPTER5

38
38
39
39
39
40
41
41
41
42
42
42
43
44
45
45
46
49
49
50
51
51

ContactStrategy53CHAPTER6

53
53
54
54
55
CiscoWebexContactCenter1.0CampaignManagerUserGuide v

Contents

Users57CHAPTER7

57

Reports59CHAPTER8

59
59
61
61
61

ScriptDesigner63CHAPTER9

63
64
64
65
65
65
66
66
66
66
66
66
67
68
68
69

Teams71CHAPTER10

71
CiscoWebexContactCenter1.0CampaignManagerUserGuide vi