[PDF] Introduction to Business Process Management - BINUS UNIVERSITY
ISO 9001:2015 indicates that 4 categories of business process exist: • Decisional processes (management): design and monitoring of the strategy (politics)
Lecture IntroToBPM
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Institut Mines-Télécom
Institut Mines-Télécom
Introduction to
Business ProcessManagement
Matthieu LAURAS
BINUS University, Jakarta
June2017
Contact: lauras@mines-albi.fr
Institut Mines-Télécom
Institut Mines-Télécom
Agenda
2 "The ModellingConcept "Enterprise & Business ProcessesModelling "Business ProcessManagement "OptimizingProcessesthroughBPMInstitut Mines-Télécom
Institut Mines-Télécom
ModellingIllustrations
"Modeling is a critical skill of human-being. It is the basis of our intelligence:Making your own opinion about a stranger
ņdepending on the context
Designing the plan of a building / city
ņdepending on the objective
Anticipating the trajectory of a ball
ņbased on physical rules
Driving or parking a car
ņmodeling to guide actions
Explaining an idea with a sketch
ņbased on implicit conventions
3Institut Mines-Télécom
Institut Mines-Télécom
Fundamentalconcepts
4 "Concept 1 : " Building » modellingconsistsin producingsomethingconcrete(picture, text, formula, etc.) "Concept 2 : " Abstraction » modellingconsistsin building a simplifiedimage of something concrete. "Concept 3 : " Sharing » modellingconsistsin sharing a viewof a system in ordetto exploit it.Institut Mines-Télécom
Institut Mines-Télécom
Modelling: How doesitwork?
53 : Projection plan
(= modelling language)2 : Modelling point of view
1 : Boundaries of
the subject4 : Projection (= modelling)
of the subject on the plan (=language)5 : Granularity level of the model
be useful for an optimal coverage of the subjectConnexions? Relevance?
Institut Mines-Télécom
Institut Mines-Télécom
Objectives of Modelling
6 "There should always be a clear and well-defined objective to any modeling activity:AEModeling to manage = SIMULATION
AEModeling to understand = COMMUNICATION
AEModeling to design = CONCEPTION
AEInstitut Mines-Télécom
Institut Mines-Télécom
Agenda
7 "The ModellingConcept "Enterprise & Business ProcessesModelling "Business ProcessManagement "OptimizingProcessesthroughBPMInstitut Mines-Télécom
Institut Mines-Télécom
Enterprise Modelling
"Two main visions: 8Decision
System
Physical
System
Information
System
Information
Functions
Processes
DataAppli.Workflows
Information
System
Humain
Institut Mines-Télécom
Institut Mines-Télécom
Enterprise Modelling: The ISO 19439 standard
9Organization / Enterprise
Functional
Organisational
Resources
InformationalData
Hierarchical
diagramCompetencies,
Capabilities and
processesMachines,
people, buildingsInstitut Mines-Télécom
Institut Mines-Télécom
Business Process
10 "Highest behavioral level to represent an organization "Representing the functional view of ISO 19439 "A set of activities organized and structured to satisfy one or several objectives "A process may schematically use "inputs" to produce "outputs" according to "objectives" and by using "resources"Institut Mines-Télécom
Institut Mines-Télécom
Business ProcessStandard
11 "ISO 9001:2015 indicates that 4 categories of business process exist:Decisional processes (management): design and
monitoring of the strategy (politics)Operational processes (realization): providing
product(s) or service(s) (lifecycle)Support processes: improving and providing other
processes with the required means (resources)Continuous improvement processes: structuring and
ensuring the improvement of the added value and customer satisfactionInstitut Mines-Télécom
Institut Mines-Télécom
Agenda
12 "The ModellingConcept "Enterprise & Business ProcessesModelling "Business ProcessManagement "OptimizingProcessesthroughBPMInstitut Mines-Télécom
Institut Mines-Télécom
WhatBPM means?
13 "Business ProcessManagementThe wholestep
"Business ProcessModellingThe main tool
"Business Performance ManagementThe main objective
Institut Mines-Télécom
Institut Mines-Télécom
WhyBPM issoimportant?
14 "An enterprise must evolve not to die... "It is required to improve the enterprise... "Understanding/managing an enterprise is a very complex activity... BPMInstitut Mines-Télécom
Institut Mines-Télécom
Level 1
15Level 2
Decisional
Operational
Support
Level 3
Inputs
Outputs
Resources
Instructions
Activity A
ActorService B
Activity D
Activity B
Information
Document
Activity C
Message
Institut Mines-Télécom
Institut Mines-Télécom
Introduction to
Business ProcessManagement
Matthieu LAURAS
BINUS University, Jakarta
June2017
Contact: lauras@mines-albi.fr
Institut Mines-Télécom
Institut Mines-Télécom
Agenda
2 "The ModellingConcept "Enterprise & Business ProcessesModelling "Business ProcessManagement "OptimizingProcessesthroughBPMInstitut Mines-Télécom
Institut Mines-Télécom
ModellingIllustrations
"Modeling is a critical skill of human-being. It is the basis of our intelligence:Making your own opinion about a stranger
ņdepending on the context
Designing the plan of a building / city
ņdepending on the objective
Anticipating the trajectory of a ball
ņbased on physical rules
Driving or parking a car
ņmodeling to guide actions
Explaining an idea with a sketch
ņbased on implicit conventions
3Institut Mines-Télécom
Institut Mines-Télécom
Fundamentalconcepts
4 "Concept 1 : " Building » modellingconsistsin producingsomethingconcrete(picture, text, formula, etc.) "Concept 2 : " Abstraction » modellingconsistsin building a simplifiedimage of something concrete. "Concept 3 : " Sharing » modellingconsistsin sharing a viewof a system in ordetto exploit it.Institut Mines-Télécom
Institut Mines-Télécom
Modelling: How doesitwork?
53 : Projection plan
(= modelling language)2 : Modelling point of view
1 : Boundaries of
the subject4 : Projection (= modelling)
of the subject on the plan (=language)5 : Granularity level of the model
be useful for an optimal coverage of the subjectConnexions? Relevance?
Institut Mines-Télécom
Institut Mines-Télécom
Objectives of Modelling
6 "There should always be a clear and well-defined objective to any modeling activity:AEModeling to manage = SIMULATION
AEModeling to understand = COMMUNICATION
AEModeling to design = CONCEPTION
AEInstitut Mines-Télécom
Institut Mines-Télécom
Agenda
7 "The ModellingConcept "Enterprise & Business ProcessesModelling "Business ProcessManagement "OptimizingProcessesthroughBPMInstitut Mines-Télécom
Institut Mines-Télécom
Enterprise Modelling
"Two main visions: 8Decision
System
Physical
System
Information
System
Information
Functions
Processes
DataAppli.Workflows
Information
System
Humain
Institut Mines-Télécom
Institut Mines-Télécom
Enterprise Modelling: The ISO 19439 standard
9Organization / Enterprise
Functional
Organisational
Resources
InformationalData
Hierarchical
diagramCompetencies,
Capabilities and
processesMachines,
people, buildingsInstitut Mines-Télécom
Institut Mines-Télécom
Business Process
10 "Highest behavioral level to represent an organization "Representing the functional view of ISO 19439 "A set of activities organized and structured to satisfy one or several objectives "A process may schematically use "inputs" to produce "outputs" according to "objectives" and by using "resources"Institut Mines-Télécom
Institut Mines-Télécom
Business ProcessStandard
11 "ISO 9001:2015 indicates that 4 categories of business process exist:Decisional processes (management): design and
monitoring of the strategy (politics)Operational processes (realization): providing
product(s) or service(s) (lifecycle)Support processes: improving and providing other
processes with the required means (resources)Continuous improvement processes: structuring and
ensuring the improvement of the added value and customer satisfactionInstitut Mines-Télécom
Institut Mines-Télécom
Agenda
12 "The ModellingConcept "Enterprise & Business ProcessesModelling "Business ProcessManagement "OptimizingProcessesthroughBPMInstitut Mines-Télécom
Institut Mines-Télécom
WhatBPM means?
13 "Business ProcessManagementThe wholestep
"Business ProcessModellingThe main tool
"Business Performance ManagementThe main objective
Institut Mines-Télécom
Institut Mines-Télécom
WhyBPM issoimportant?
14 "An enterprise must evolve not to die... "It is required to improve the enterprise... "Understanding/managing an enterprise is a very complex activity... BPMInstitut Mines-Télécom
Institut Mines-Télécom
Level 1
15Level 2
Decisional
Operational
Support
Level 3
Inputs
Outputs
Resources
Instructions
Activity A
ActorService B
Activity D
Activity B
Information
Document
Activity C
Message
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