[PDF] NC2250 - OPERATIONS MANAGEMENT L3 QP FEB 2019pdf

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OPERATIONS MANAGEMENT

NQF LEVEL 3

(3021013)

4 March 2019 (X-Paper)

09:0012:00

This question paper consists of 7 pages.

NATIONAL CERTIFICATE (VOCATIONAL)

(3021013) -2- NC2250(E)(M4)V

Copyright reserved Please turn over

TIME: 3 HOURS

MARKS: 150

INSTRUCTIONS AND INFORMATION

1. 2. 3. 4.

Answer ALL the questions.

Read ALL the questions carefully.

Number the answers according to the numbering system used in this question paper.

Write neatly and legibly.

(3021013) -3- NC2250(E)(M4)V

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SECTION A

QUESTION 1

1.1 Choose a description from COLUMN B that matches a word or words in

COLUMN A. Write only the letter (AK) next to the question number (1.1.11.1.10) in the ANSWER BOOK.

COLUMN A COLUMN B

1.1.1

1.21.2

1.1.3 1.1.4 1.1.5 1.1.6 1.1.7 1.1.8 1.1.9

1.1.10

Agenda

Prioritisation

Telephone calls

Risk

Shareholders

Consultants

Subcontracting

Goals

Intranet

Deployment

A B C D E F G H I J K to get individuals or companies from outside to complete a part of the project special type of interruption to be managed effectively private network contained and utilised within the organisation bringing resources into action in an effective way experienced professionals who provide expert advice to the business arranging activities to be attended to in order of importance list of items to be discussed in a meeting individuals or group of people owning a particular percentage in a business end results that must be realised through the execution of business activities potential of gaining or losing something of value and uncertainty about the future indicates how much is going to be spent over a period of time (10 × 1) (10) (3021013) -4- NC2250(E)(M4)V

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1.2 Give ONE word or term for each of the following descriptions by choosing a

word or term from the list below. Write only the word or term next to the question number (1.2.11.2.10) in the ANSWER BOOK. stakeholders; management; audits; outsourcing; implementation; business systems; policy statement; resources; compliance; marketing; delegation

1.2.1 Formal document describing the way in which a company intends

to conducts its affairs

1.2.2 Procedures, process, methods or course of action designed to

achieve a specific result

1.2.3 Practice used by different companies to reduce costs by

transferring some work to outside suppliers rather than completing it internally

1.2.4 Stock, money, materials, staff and assets that can be used by a

person or an organisation in order to function effectively

1.2.5 Actions of employees abiding by rules and regulations of the

organisation

1.2.6 Assigning some responsibilities to other people

1.2.7 Official inspection of business accounts by an independent body

1.2.8 Group of people with an interest in a company who can either

affect or be affected by the business

1.2.9 Act of planning, controlling, directing and organising of resources in

order to achieve the business objectives

1.2.10 Process of putting a plan or decision into effect

(10 × 1) (10) [20]

TOTAL SECTION A: 20

(3021013) -5- NC2250(E)(M4)V

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SECTION B

QUESTION 2

Read the extract and answer the questions.

OYENI GUEST HOUSE

Your home when away from home

Oyeni Guest House (OGH) is a four-star business situated in Ladysmith, KwaZulu- Natal. The guest house was established by Ms Sabo Mkhize in 2009 to accommodate soccer fans who visited the country during the 2010 Soccer World Cup. Sabo converted a four-bedroom family house into a business unit. She later bought her neighbour's house after it was put up for sale. As a result of this the capacity of OGH was increased from four to nine rooms. Sabo worked at different Protea hotels in KZN and added valuable experience to her diploma in Hospitality and Catering services. OGH offers breakfast, lunch and dinner. Laundry services are available on request. A well-equipped conference room with seating capacity for 25 people is available for meetings and different occasions. From 2011 to 2015 OGH experienced a decline of 25% of the number of clients who used its services. After conducting a research on the decline, it was found that OGH had a lack of business exposure. The business had already done promotional drives and advertising campaigns. As further intervention, OGH embarked on aggressive marketing strategies using different media platforms. A website was created and clients could book online which helped the guest house a great deal. In 2017 the guest house won the Umezane Award in the category of accommodation and tourism services. [Adapted from: www.seda.org.za/Publications/Success stories]

2.1 Discuss the importance of planning and its impact on the execution of the

operational plan. (4 × 2)

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OPERATIONS MANAGEMENT

NQF LEVEL 3

(3021013)

4 March 2019 (X-Paper)

09:0012:00

This question paper consists of 7 pages.

NATIONAL CERTIFICATE (VOCATIONAL)

(3021013) -2- NC2250(E)(M4)V

Copyright reserved Please turn over

TIME: 3 HOURS

MARKS: 150

INSTRUCTIONS AND INFORMATION

1. 2. 3. 4.

Answer ALL the questions.

Read ALL the questions carefully.

Number the answers according to the numbering system used in this question paper.

Write neatly and legibly.

(3021013) -3- NC2250(E)(M4)V

Copyright reserved Please turn over

SECTION A

QUESTION 1

1.1 Choose a description from COLUMN B that matches a word or words in

COLUMN A. Write only the letter (AK) next to the question number (1.1.11.1.10) in the ANSWER BOOK.

COLUMN A COLUMN B

1.1.1

1.21.2

1.1.3 1.1.4 1.1.5 1.1.6 1.1.7 1.1.8 1.1.9

1.1.10

Agenda

Prioritisation

Telephone calls

Risk

Shareholders

Consultants

Subcontracting

Goals

Intranet

Deployment

A B C D E F G H I J K to get individuals or companies from outside to complete a part of the project special type of interruption to be managed effectively private network contained and utilised within the organisation bringing resources into action in an effective way experienced professionals who provide expert advice to the business arranging activities to be attended to in order of importance list of items to be discussed in a meeting individuals or group of people owning a particular percentage in a business end results that must be realised through the execution of business activities potential of gaining or losing something of value and uncertainty about the future indicates how much is going to be spent over a period of time (10 × 1) (10) (3021013) -4- NC2250(E)(M4)V

Copyright reserved Please turn over

1.2 Give ONE word or term for each of the following descriptions by choosing a

word or term from the list below. Write only the word or term next to the question number (1.2.11.2.10) in the ANSWER BOOK. stakeholders; management; audits; outsourcing; implementation; business systems; policy statement; resources; compliance; marketing; delegation

1.2.1 Formal document describing the way in which a company intends

to conducts its affairs

1.2.2 Procedures, process, methods or course of action designed to

achieve a specific result

1.2.3 Practice used by different companies to reduce costs by

transferring some work to outside suppliers rather than completing it internally

1.2.4 Stock, money, materials, staff and assets that can be used by a

person or an organisation in order to function effectively

1.2.5 Actions of employees abiding by rules and regulations of the

organisation

1.2.6 Assigning some responsibilities to other people

1.2.7 Official inspection of business accounts by an independent body

1.2.8 Group of people with an interest in a company who can either

affect or be affected by the business

1.2.9 Act of planning, controlling, directing and organising of resources in

order to achieve the business objectives

1.2.10 Process of putting a plan or decision into effect

(10 × 1) (10) [20]

TOTAL SECTION A: 20

(3021013) -5- NC2250(E)(M4)V

Copyright reserved Please turn over

SECTION B

QUESTION 2

Read the extract and answer the questions.

OYENI GUEST HOUSE

Your home when away from home

Oyeni Guest House (OGH) is a four-star business situated in Ladysmith, KwaZulu- Natal. The guest house was established by Ms Sabo Mkhize in 2009 to accommodate soccer fans who visited the country during the 2010 Soccer World Cup. Sabo converted a four-bedroom family house into a business unit. She later bought her neighbour's house after it was put up for sale. As a result of this the capacity of OGH was increased from four to nine rooms. Sabo worked at different Protea hotels in KZN and added valuable experience to her diploma in Hospitality and Catering services. OGH offers breakfast, lunch and dinner. Laundry services are available on request. A well-equipped conference room with seating capacity for 25 people is available for meetings and different occasions. From 2011 to 2015 OGH experienced a decline of 25% of the number of clients who used its services. After conducting a research on the decline, it was found that OGH had a lack of business exposure. The business had already done promotional drives and advertising campaigns. As further intervention, OGH embarked on aggressive marketing strategies using different media platforms. A website was created and clients could book online which helped the guest house a great deal. In 2017 the guest house won the Umezane Award in the category of accommodation and tourism services. [Adapted from: www.seda.org.za/Publications/Success stories]

2.1 Discuss the importance of planning and its impact on the execution of the

operational plan. (4 × 2)