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PROCESSOFCOMMUNICATION
ANDITSTYPES
-Compiled by Prof. Kavita Makhija, HOD,BMM Department
WHATISCOMMUNICATIONPROCESS?
The communication process is a guide toward realizing effective communicationthat aims at facilitating understandingBASICMODELOFCOMMUNICATION
SOFCOMMUNICATION
Completeness
Conciseness
consideration clarity concreteness courtesy correctnessFACTORSHINDERINGCOMMUNICATION
No sense of belonging
Rapport sharing
Status Quo
Education
Experience
Feelings/ Emotions
Attitude
Understanding
MEDIUMFORCOMMUNICATION
Importance of choosing a right medium
Who is the sender/ receiver?
Requisitions of communication
Understanding the strengths of one medium over
otherImportance for smooth process
Enhances the probability to communicate
effectively7 FACTORSTOCHOOSEAMEDIUM
SpeedAccuracy
Circumstances
Confidence & Safety
Records
Expense
Impression & Feedback
METHODSOFCOMMUNICATION
1. Verbal Communication
VERBALCOMMUNICATION
Using words to convey the message
Coding and arrangements of units / symbols
Of two types:
Oral Communication
Written Communication
ORALCOMMUNICATION
Preferred mode of communication
Listening and speaking
Face to face communication
Telephonic Chat
Voice Chat
Can be influenced through voice modulation,
pitch, volume, clarity of speech and laguageFeedback can be instant
Effective communicator = Good speaker + Good
listenerFORMSOFORALCOMMUNICATION
Gossip
Private chats
Meaningful conversation over lunch / coffee
Telephonic / internet chats
Chance Meetings
Informal gathering
Formal meeting
Training sessions
Seminars and workshops
Making presentations
Interview
Complaints and Grievances, etc
FACE-TO-FACECOMMUNICATION
Identical / distinctive to oral communication
Between two people or a small group
Verbal + Non-Verbal
Interviews, meetings, counseling, teaching
ADVANTAGES
Facial Expressions, gestures and tone of voice
facilitates communicationInstant Feedback
Suitable for Discussions
Difficult to follow in a large organization /
gatheringIneffective if the listener is not attentive
DISADVANTAGES
WRITTENCOMMUNICATION
Form of verbal communication
More effective and appropriate
Letters, reports, memo
Written communication is necessary when
Information is complex
Maintenance of permanent record
Large & Geographically dispersed audience
No immediate interaction required
Information important for legal records
CHARACTERISTICSOFWRITTEN
COMMUNICATION
Creativity
Time Factor
Permanent Record
Accurate & Precise
Formal
Clarity in understanding
Feedback
Wide Circulation
ADVANTAGES
Legal Evidence
Permanent Record
Accurate & Precise
Wide Circulation
Fixing of Responsibility
Less Chances of Misunderstanding
Suitable for lengthy messages
PROCESSOFCOMMUNICATION
ANDITSTYPES
-Compiled by Prof. Kavita Makhija, HOD,BMM Department
WHATISCOMMUNICATIONPROCESS?
The communication process is a guide toward realizing effective communicationthat aims at facilitating understandingBASICMODELOFCOMMUNICATION
SOFCOMMUNICATION
Completeness
Conciseness
consideration clarity concreteness courtesy correctnessFACTORSHINDERINGCOMMUNICATION
No sense of belonging
Rapport sharing
Status Quo
Education
Experience
Feelings/ Emotions
Attitude
Understanding
MEDIUMFORCOMMUNICATION
Importance of choosing a right medium
Who is the sender/ receiver?
Requisitions of communication
Understanding the strengths of one medium over
otherImportance for smooth process
Enhances the probability to communicate
effectively7 FACTORSTOCHOOSEAMEDIUM
SpeedAccuracy
Circumstances
Confidence & Safety
Records
Expense
Impression & Feedback
METHODSOFCOMMUNICATION
1. Verbal Communication
VERBALCOMMUNICATION
Using words to convey the message
Coding and arrangements of units / symbols
Of two types:
Oral Communication
Written Communication
ORALCOMMUNICATION
Preferred mode of communication
Listening and speaking
Face to face communication
Telephonic Chat
Voice Chat
Can be influenced through voice modulation,
pitch, volume, clarity of speech and laguageFeedback can be instant
Effective communicator = Good speaker + Good
listenerFORMSOFORALCOMMUNICATION
Gossip
Private chats
Meaningful conversation over lunch / coffee
Telephonic / internet chats
Chance Meetings
Informal gathering
Formal meeting
Training sessions
Seminars and workshops
Making presentations
Interview
Complaints and Grievances, etc
FACE-TO-FACECOMMUNICATION
Identical / distinctive to oral communication
Between two people or a small group
Verbal + Non-Verbal
Interviews, meetings, counseling, teaching
ADVANTAGES
Facial Expressions, gestures and tone of voice
facilitates communicationInstant Feedback
Suitable for Discussions
Difficult to follow in a large organization /
gatheringIneffective if the listener is not attentive
DISADVANTAGES
WRITTENCOMMUNICATION
Form of verbal communication
More effective and appropriate
Letters, reports, memo
Written communication is necessary when
Information is complex
Maintenance of permanent record
Large & Geographically dispersed audience
No immediate interaction required
Information important for legal records
CHARACTERISTICSOFWRITTEN
COMMUNICATION
Creativity
Time Factor
Permanent Record
Accurate & Precise
Formal
Clarity in understanding
Feedback
Wide Circulation
ADVANTAGES
Legal Evidence
Permanent Record
Accurate & Precise
Wide Circulation
Fixing of Responsibility
Less Chances of Misunderstanding
Suitable for lengthy messages
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