Which one of the following is the best definition of the term service management in ITI?
Which one of the following is the BEST definition of the term service management? A set of specialized organizational capabilities for providing value to customers in the form of services.
What is the purpose of IT service management?
IT service management (known as ITSM) is the craft of implementing, managing, and delivering IT services to meet the needs of an organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value.
What are the concepts of IT service management?
Examples of ITSM tools include Axios Systems' assyst, ServiceNow, and BMC Remedy. Other systems management tools aid ITSM processes. These tool categories include configuration management database (CMDB), asset management, license management, application performance monitoring (APM) and log analytics software.
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