Filing a dispute through Capital One
You can file a dispute by phone by contacting us at the number on the back of your card or by calling: From the U.S. or Canada: 1-800-227-4825. Internationally: 1-804-934-2001.
How do I get my money back from a dispute?
You file a chargeback request. Your card issuer reviews the dispute and will decide if it's valid or if you have to pay. If your issuer accepts the dispute, they'll pass it on to the card network, such as Visa, Mastercard, American Express or Discover, and you may receive a temporary account credit.
Does disputing charges hurt your credit?
Disputing a credit card charge does not harm your credit score, but the credit card issuer can add a note to your credit report showing that the account is currently under dispute. Filing a dispute actually does not have any effect on your credit score but the outcome of the dispute might.
Does Capital One respond to disputes?
Capital One is required to report accurately and conduct reasonable investigations of disputes. We will investigate your dispute using the information provided, and respond within 30 days of receiving the dispute.
Does Capital One refund money if scammed?
Find the status of your claim and what to expect with receiving your refund. A temporary credit will typically be granted within 10 business days so that you have use of the funds while the investigation is ongoing. Please allow 45-90 calendar days for final determination on your claim.