Chapter-1 explains about Operation and productivity.
The authors defines Operation management as the set of activities that creates value in the form of goods and services by transforming inputs into outputs.
The output can be goods or services.
The creation of output is called production.
Operations management (OM) is the administration of business practices to create the highest level of efficiency possible within an organization.
Operations management is concerned with converting materials and labor into goods and services as efficiently as possible.
The constituents of the 5P model are: .
1) Plan, .
2) Process, .
3) People, .
4) Possessions, and .
5) Profits.