[PDF] How to Write Effective Business English: The Essential Toolkit for

View - Download How to Write Effective Business English: The Essential Toolkit for

Previous PDF

Next PDF

aghdah .bVdH,KKHEdVfHh 'ecVYHcch,YPWVcR +7: (IIHFW +3$= & WK 73 3DJH

4()30v'%

).4%.4)/.v,,9,%&4w,v.+ II .WmmWk.nlcgWllEgaeclb arvr dsnvh.iihgvnyh wtnphtt.pkontm

HbW WllWgmcKe mhhedcm Yhk Rhfihlcga

ihoWkYne eWmmWkl, WfKcel KgV fhkW,

Yhk mhVKp'l PnlcgWll gWWVl

Tnrpeceofrv

DDAABCCEB

+7: (IIHFW 73$= & WK 73 3DJH >``ÀiÃÃiÃ\

...iÀʈ˜Ê>VVœÀ`>˜ViÊ܈Ì...ÊÌ...iÊgœ"ÞÀˆ}...Ì]ÊiiÈ}˜ÃÊ>˜`Ê*>Ìi˜ÌÃÊ VÌÊ£™nn°

Ê Ê Ê "°ÊV“°

%FEJDBUJPO

>˜`ʓÞÊ`>Õ}...ÌiÀ]Êv>˜˜>...‡>Àˆ>°Ê ˜`Ê̜ʓÞʓœÌ...iÀ]ʈ“>°

4()30v'%

).4%.4)/.v,,9,%&4w,v.+ VI $POUFOUT

ÊPreface xi

£°é V...ÞéޜÕé˜ii`é̜éÜÀˆÌiéÎ

Ê iiw˜ˆ˜}ÊÀi>`iÀÃ]ÊVÕÃ̜“iÀÃÊ>˜`Ê>Õ`ˆi˜ViÊÎ

Ê 9œÕÀÊ>Õ`ˆi˜ViÊV>˜ÊLiÊ>˜Þœ˜iÊ>˜`ÊiÛiÀޜ˜iÊ {

Ê 7...ÞÊÜiÊÜÀˆÌiʈ˜ÊLÕȘiÃÃÊ{

Ê ,i>`iÀÃʍÕ`}iÊÜÀˆÌˆ˜}ÊvœÀÊÜ...>ÌʈÌʈÃÊÈ

Ê ÊÃÌ>ÌiʜvÊyÕÝÊÇ

Ê Ê LÕȘiÃÃÊ£Î

Ê Ê ÜÀˆÌiÀÃÊ£™

°Ê PÕȘiÃÃÊÜÀˆÌˆ˜}ÊvœÀÊ̜`>ÞÊÎÎ

Ê Ê LÕȘiÃÃÊÎ{

9œÕÊV>˜ÊÕÃiʼw½ÊÜ...i˜ÊޜÕÊÜÀˆÌiʈ˜ÊLÕȘiÃÃÊ Îx

Ê ˆÃÌi˜Ê̜ÊÀi>`iÀýÊvii`L>VŽÊÎÇ Ê Ê ÌœÊÃÕVViÃÃÊ{Ó x

vœÜÊÀi>`iÀÃÊV>˜ÊÀi>VÌÊ̜ÊÜÀˆÌÌi˜Ê“ˆÃÌ>ŽiÃÊ {n

Ê sÕÀÌ...iÀÊVœÃÌÃʜvÊ}iÌ̈˜}ÊޜÕÀÊÜÀˆÌˆ˜}ÊÜÀœ˜}Ê xÎ

Ê g...iVŽˆ˜}ÊvœÀʓˆÃÌ>ŽiÃÊxÈ

W@@@ $POUFOUT

È°Ê *՘VÌÕ>̈œ˜Ê>˜`Ê}À>““>ÀÊ̈"ÃÊx™

Ê 7...ÞÊ"՘VÌÕ>̈œ˜Ê>˜`Ê}À>““>Àʓ>ÌÌiÀÊx™

*>À>}À>"...ÃÊÈn gœ“">ÀˆÃœ˜ÊÇx

°Ê 7ÀˆÌˆ˜}Ê̈"ÃÊvœÀÊiÛiÀÞ`>ÞÊLÕȘiÃÃÊnÎ

/ˆ“iÊn™ n

°Ê Rœ““œ˜ÊVœ˜vÕȜ˜ÃÊ>˜`Ê...œÜÊ̜Ê>ۜˆ`ÊÌ...i“Ê ™x

Ê gœ““œ˜ÊVœ˜vÕȜ˜ÃÊvœÀÊLœÌ...Ê kÊ>˜`ʘœ˜‡ kÊ

Ê Ê ÜÀˆÌiÀÃʙx

$POUFOUTA @Y Ê -Ì>ÞÊ>...i>`ʜÀÊÃÌ>ÞÊLi...ˆ˜`Ê£Óx

YA $POUFOUT

1SFGBDF

)PX UIJT TFSJFT XPSLT m BOE XIBU JU JT BCPVU yPPL eo )PX UP 8SJUF &GGFDUJWF yVTJOFTT &OHMJTI

PœœŽÊÓ°

#PPL s .BLF BO *NQBDU XJUI ZPVS 8SJUUFO &OHMJTI

ṎÛiÊV>ÀiiÀ°

#PPL t &YFDVUJWF 8SJUJOH 4LJMMT GPS .BOBHFST

Y@@ USFGBDF

5IF JNQPSUBODF PG CVTJOFTT &OHMJTI UPEBZ

:PV NBZ IBWF UP VOMFBSO TPNF UIJOHT

ZPV MFBSOU BU TDIPPM

5IJT TFSJFT XPSLT XJUI UIF CVTJOFTT

DZDMF

1IBTF POFo KPJOJOH BO PSHBOJ[BUJPO PS TFUUJOH

VQ ZPVS PXO CVTJOFTT

USFGBDFA Y@@@

)LJXUH 7KH EXVLQHVV F\FOH IURP WKH EXVLQHVV ZULWLQJ SHUVSHFWLYH

Eeia noieic

KRmnalr'

pkp bRWnkl

EkoiYRnekim

.RmeWm

EoiYRhainRgm

PeggRlm

.oegYeic VgkWfm

Hn em kbnai maimeVga nk

laWdaWf nda VRmeWm eb rko Rla oimola, sˆ}ÕÀiÊÓÊThe business cycle: from the business writing perspective xiv Preface sˆ}ÕÀiÊ£ÊThe business cycle: from the individual's perspective Figure 1: The business cycle; from the individual's perspective B HF H HD H

Ê ÃÊޜÕÊÃÌ>ÀÌÊޜÕÀÊV>ÀiiÀ]ÊޜÕʘii`Ê̜Ê՘`iÀÃÌ>˜`Ê...œÜÊ̜Ê

1IBTF UXP ZPV EFWFMPQ UISPVHI LOPXJOH IPX

UP IBSOFTT XPSE QPXFS

1IBTF UISFF NBTUFSZ PG XSJUUFO XPSE QPXFS

FOBCMFT ZPV UP TIJOF BOE MFBE

5IF TFSJFT JT BO FBTZk JOEJTQFOTBCMFk

DPNQSFIFOTJWF HVJEF

USFGBDFA YW

(FU SFTVMUT

Ê /...ˆÃÊÃiÀˆiÃÊ`œiÃʘœÌÊÌ>ŽiÊޜÕÊ>Ü>ÞÊvÀœ“ÊޜÕÀʍœL\ʈÌÊvœVÕÃiÃÊ

YW@ USFGBDF

*OUSPEVDUJPO

ˆ“"ÀiÃð

Ê œœŽÊœ˜ÊˆÌÊ>ÃÊޜÕÀʈ˜ÌÀœ`ÕV̈œ˜Ê̜ÊLiˆ˜}ÊÌ...iÊLiÃÌtÊfÞÊÌ...iÊ

4()30v'%

).4%.4)/.v,,9,%&4w,v.+ e e

8IZ ZPV OFFE UP XSJUF

%FàOJOH SFBEFSTY DVTUPNFST BOE

BVEJFODF

h )PX UP XSJUF FGGFDUJWF CVTJOFTT &OHMJTI :PVS BVEJFODF DBO CF BOZPOF BOE

FWFSZPOF

I use many practical examples and scenarios in this book that relate to standard sales or customer pitches. Because we are all consumers in our private lives, we can easily relate to and understand these examples. What I would like to stress is that the concepts apply equally to every scenario in the list that follows. Think of lobbying; think of politics; think of char- ities; think of fundraising; think of promotions.

8IZ XF XSJUF JO CVTJOFTT

People sometimes think of business writing as a 'soft' skill. In fact, you may see communication generally classified as a soft skill, as opposed to the 'hard' skills of finance, law, IT etc. But I think this description is misleading. After all, people drive processes. And how do they do this? By communication. The label 'soft' can give the impression that business writing is an easy option, which it certainly is not. Business writing can impact on the whole business cycle; it can win business, it can lose business and it can communicate the framework by which results can be achieved. This is why, at the outset of my training workshops, I always take time to ask people why they actually write in their job and what outcomes they seek, individually and as teams. I ask my clients to write down why they need to write in their businesses. And the following aspects of business writing always come top of the list:  to inform or record;  to cascade information;

8IZ ZPV OFFE UP XSJUF i

 ̜ÊÃiiŽÊˆ˜vœÀ“>̈œ˜AE  ̜ÊÜÀˆÌiÊÃ"iVˆwV>̈œ˜ÃAE  ̜Ê>V...ˆiÛiÊ>ÊÃÌ>˜`>À`AE

 ̜ÊÜÀˆÌiÊÀi"œÀÌÃÊ܈Ì...ÊÀiVœ““i˜`>̈œ˜ÃAE

 ̜Ê"iÀÃÕ>`iAE  ̜Ê"Àœ“œÌiÊÃiÀۈVið  ̜ÊÃÕ""œÀÌÊVÕÃ̜“iÀÃAE k )PX UP XSJUF FGGFDUJWF CVTJOFTT &OHMJTI

3FBEFST KVEHF XSJUJOH GPS XIBU JU JT

There is no doubt: the written word is unforgiving. When I read, I judge what I see written for what it is. If I am looking for products or services, what I see can be what I think I get. If it is your writing, I will judge both you as an individual and your company on the basis of how you expressed yourself at that point in time. It is amazing how many written messages can lead to con- fusion and misunderstanding - even when a company is writ- ing in its native language. Poor writing can also lead to cust- omer complaints. At the least, these complicate relations with customers - even though we may still be able to convert a complaint to a positive experience. The worst scenarios are where customers walk away from the companies concerned, and tell others about the bad ex- perience they have received or think they have received. That is the impact that ineffective writing can have. It becomes quite clear that if, as customers, we do not understand or like what supplier A is writing, we prefer to buy from supplier B, who cares enough about our needs to get the message right.

And if this takes less time, so much the better.

/P CPEZ MBOHVBHF TJHOBMT JO XSJUJOH When we communicate face to face, people around us attach a lot of importance to the signals given by our body language. These are said to account for 55 per cent of the impact we make when giving a talk. Our voice can account for perhaps

38 per cent - and our words just 7 per cent.

This is because, in face to face communication, unlike writ- ing, we do not need to focus just on words. We can ask if we are not sure what is being said. We can look for clues from the

8IZ ZPV OFFE UP XSJUF l

OATUBUFAPGAácY

m )PX UP XSJUF FGGFDUJWF CVTJOFTT &OHMJTI :PVS DIFDLMJTU GPS BDUJPO  Recognize writing as a fundamental skill for you as an individual and for your business.  Develop and improve your writing at every opportunity throughout your career.

 Remember that English business writing - in its many forms - is your most common route to market. Be the

best. f %FàOJOH CVTJOFTT &OHMJTI

A4UBOEBSEK BOE AWBSJBOUK &OHMJTI

ed )PX UP XSJUF FGGFDUJWF CVTJOFTT &OHMJTI

Ê 9i>ÀÃÊ >}œÊ Ü...i˜Ê wÊ wÀÃÌÊ ÜœÀŽi`Ê >LÀœ>`]Ê wÊ Ã>ÜÊ Ì...iÊ Vœ“‡

%FàOJOH CVTJOFTT &OHMJTI ee

Ê /...ˆÃʜLÃiÀÛ>̈œ˜ÊÌ>ŽiÃʓiÊ̜ʓÞʘiÝÌÊ"œˆ˜Ì°Ê7...i˜iÛiÀÊÜiÊ

Ê iœÊÌÀÞÊ̜ÊLiÊVœ˜ÃˆÃÌi˜Ìʈ˜ÊÌ...ˆÃ]ÊLiV>ÕÃiÊVœ˜ÃˆÃÌi˜VÞʈ˜Ê>"‡

ef )PX UP XSJUF FGGFDUJWF CVTJOFTT &OHMJTI %FàO@OHAOBU@WFABO&AOPOOBU@WFA &OHM@T*AT[FBbFST %FàOJOH CVTJOFTT &OHMJTI eg

ÕÃi\

$PNNPOA[SPCMFNTAX@U*A&OHM@T*AGPSA

HMPCBMACcT@OFTT

eh )PX UP XSJUF FGGFDUJWF CVTJOFTT &OHMJTI

ÃÕV...Ê>Ã\

w˜Ê >˜œÌ...iÀÊ >ÃÃiÃÓi˜Ì]Ê Ì...iÊ -ˆ˜}>"œÀiÊ }œÛiÀ˜“i˜ÌÊ ...>ÃÊ `ˆÃ‡

%FàOJOH CVTJOFTT &OHMJTI ei %FàOFACcT@OFTTA&OHM@T*AX@U*@OAZPcSA

DPN[BOZ

ek )PX UP XSJUF FGGFDUJWF CVTJOFTT &OHMJTI

kÕÀœ"iʓ>ÞʘœÌÊ...>ÛiÊÌ...iÊÃ>“iÊVÕÀÀi˜VÞʈ˜Ê È>˜Ê“>ÀŽiÌÃÊ>˜`Ê

Ê /...i˜ÊÃ...>ÀiÊޜÕÀÊw˜`ˆ˜}ÃÊÌ...ÀœÕ}...œÕÌÊޜÕÀÊVœ“">˜Þ]Ê̜Ê}>ˆ˜Ê

Ê "˜iʈ“"œÀÌ>˜ÌÊ"œˆ˜ÌÊ̜ʘœÌiʈÃÊÌ...>ÌÊ>˜ÞÊÛ>ÀˆiÌÞʜvÊLÕȘiÃÃÊ

ˆ˜Êg...>"ÌiÀÊΰ

:PcSAD*FDbM@TUAGPSABDU@PO g

8SJUJOH &OHMJTI GPS

HMPCBM CVTJOFTT

-PPLJOH BU IPX ZPV VTF &OHMJTI BU XPSL  vœÜÊޜÕÊÃiiÊޜÕÀÊÀi>`iÀð

 vœÜÊޜÕÀÊÀi>`iÀÃʓ>ÞÊÃiiÊޜÕÊÌ...ÀœÕ}...ÊޜÕÀÊÜÀˆÌˆ˜}°

em )PX UP XSJUF FGGFDUJWF CVTJOFTT &OHMJTI

}iÌ...iÀÊ ˆ˜ÌœÊ Ã...>À"]Ê VœÀÀiVÌÊ vœVÕÃ°Ê 9œÕÊ V>˜˜œÌÊ >V...ˆiÛiÊ Ì...ˆÃÊ

8SJUJOH &OHMJTI GPS HMPCBM CVTJOFTT en

XS@U@OHA[SPCMFNTAGBDF&ACZAOPOOBU@WFA

&OHM@T*AXS@UFST

Ê /...iÀiÊ>ÀiÊÜʓ>˜ÞÊv>V̜ÀÃÊÌ...>ÌÊV>˜Ê`ˆÃ̜ÀÌʜÕÀʈ˜Ìi˜`i`Ê

fd )PX UP XSJUF FGGFDUJWF CVTJOFTT &OHMJTI

Î°Ê 9œÕʓ>ÞÊÌ...i˜Ê˜ii`Ê̜ÊVœ˜ÛiÀÌÊÌ...iÊÌ...œÕ}...ÌÊV>"ÌÕÀi`ʈ˜Ê

Ài>`iÀÃÊ̜ÊÀiÃ"œ˜`ÊÌ...iÊÜ>ÞÊޜÕÊÜ>˜Ì°Ê ˜`ÊÌ...>ÌʈÃÊÜ...>ÌÊ

VTFA[MB@OA&OHM@T*AX*FOAZPcADBO

“i>˜ˆ˜}AE

8SJUJOH &OHMJTI GPS HMPCBM CVTJOFTT fe

USPCMFNTAX@U*AOPOOBU@WFA&OHM@T*A

XS@U@OHAGPSAOBU@WFA&OHM@T*AT[FBbFST

Ì...iÃiÊivviVÌÃ\

 7iÊ V>˜˜œÌÊ Õ˜`iÀÃÌ>˜`Ê œ˜iÊ œÀÊ “œÀiÊ >Ã"iVÌÃÊ œvÊ Ì...iÊÜÀˆÌˆ˜}°

ÛiÀÞʜvÌi˜Ê˜œ˜‡ kÊÜÀˆÌiÀÃÊÕÃiʈÌÊ̜ʓi>˜é¼Vœ“"ÕÌiÀˆâ>̈œ˜½°

ff )PX UP XSJUF FGGFDUJWF CVTJOFTT &OHMJTI

ÀiVÌi`ÊLÞʘœ˜‡ kÊÜÀˆÌiÀÃ]ÊÜ...œÊV>˜Ê...>ÛiÊ>ÊÛiÀÞÊ}œœ`Ê

>V̈œ˜°

USPCMFNTA[PTF&AGPSAOBU@WFABO&A

OPOOBU@WFA&OHM@T*AXS@UFSTABM@bF

8SJUJOH &OHMJTI GPS HMPCBM CVTJOFTT fg

*EJPNTk DMJDIÊT BOE OVBODFT Idioms are expressions that are peculiar to a language, where simply by translating the words, non-natives may be unable to work out what their meanings are. It is true that you can feel great when you master some idioms in a foreign language. I feel like I am the 'bee's knees'; I am 'over the moon' about it. Do you get the drift of what I am saying, or am I pulling the wool over your eyes? Are you completely puzzled?éYou could reach for your dictionary but it will take you precious time, so let me explain:  'To be the bee's knees' means to be really good, to be excellent.  'Over the moon' means delighted.  'To get the drift' of something means to get the general meaning.  'To pull the wool over someone's eyes' means to deceive them or obscure something from them. In actual fact, native speakers may also misunderstand idioms, particularly as some are quite obscure. Do approach them with caution in business. However competent you may feel in using them, the odds are they will lead to confusion and misunderstanding. Let's consider clichés now. 'Cliché' has been imported from French into many languages, but, interestingly, it does not always mean the same thing in each. In German, for example, it means a stereotype, whereas in UK English it has a different meaning. It signifies a stale expression: something that has been overused to the point that it is ineffective. A cliché can even undermine a person's writing. Why should readers be impressed by writing that seems tired and boring? fh )PX UP XSJUF FGGFDUJWF CVTJOFTT &OHMJTI

¼ œÌÊ̜Ê"ÕÌÊ̜œÊw˜iÊ>Ê"œˆ˜Ìʜ˜ÊˆÌ½ÊÌ...ˆÃʓi>˜Ã®°

8SJUJOH &OHMJTI GPS HMPCBM CVTJOFTT fi

PGADcUABO&A[BTUF

œvviÀ°

Ê -œÊÜiÊV>˜ÊÃiiÊ...œÜʍÕÃÌʜ˜iÊÜÀœ˜}ÊܜÀ`ÊV>˜ÊV>ÕÃiÊV...>œÃÊ

fk )PX UP XSJUF FGGFDUJWF CVTJOFTT &OHMJTI

vÕÌÕÀiÊ>˜`ʈ`i˜ÌˆvÞÊ...>â>À`ÃÊ>...i>`°ÊwvÊwÊÜiÀiÊ>ʘœ˜‡ kÊÜÀˆÌiÀ]Ê

-œ“iœ˜iÊ...>ÃÊ̜ÊÃÌ>˜`ÊÕ"Ê>˜`ÊÃ>Þʼ/...>̽ÃʘœÌÊÀˆ}...Ìt½Ê ˜`ʈÌÊ

#cT@OFTTAXS@U@OHABTADPNNcO@DBU@PO

8SJUJOH &OHMJTI GPS HMPCBM CVTJOFTT fl

Ê viÀiʈÃÊÌ...iÊ`iVœ`i`ʓiÃÃ>}i\

 /...iÊ Ài>`iÀÃÊ “ˆ}...ÌÊ ˜œÌÊ LiÊ LœÌ...iÀi`Ê ÌœÊ ÜœÀŽÊ œÕÌÊ Ì...iÊ

 ,i>`iÀÃʓˆ}...ÌÊÌÀÞÊ̜ÊܜÀŽÊœÕÌÊ>ʓi>˜ˆ˜}\ÊÌ...iÞʓˆ}...ÌÊ

 "ÀÊÌ...iÞʓˆ}...ÌÊÌ>ŽiÊÌ...iÊÜÀœ˜}Ê>V̈œ˜°

 ,i>`iÀÃÊ V>˜˜œÌÊ Õ˜`iÀÃÌ>˜`Ê >˜`Ê Ì...iÞÊ ˜ii`Ê ÌœÊ >ÃŽÊ vœÀÊ

fm )PX UP XSJUF FGGFDUJWF CVTJOFTT &OHMJTI

LÕȘiÃð

&OHM@T*ADPOU@OcFTAUPAFWPMWF

8SJUJOH &OHMJTI GPS HMPCBM CVTJOFTT fn

ÊThe English used in business today can seem surprisingly informal to many. In France there is an academy dedicated to 'upholding standards' in the way the French language is used. One of its objectives is to keep the language as uncorrupted by outside influences as possible. There is no such English equivalent. However, there is ongoing debate between fac- tions, which I will summarize very broadly. On one side are those who believe in prescribing rules of traditional grammar etc. On the other are those who believe it is more about exam- ining how language evolves and which usages prevail. That is why you may be puzzled when some English teachers tell you that you can, for example, write 'to boldly go' - thereby splitting the infinitive form of the verb 'to go'°é (Some will even dispute whether there is such a thing as an infinitive form in English, as it is not a Latinate language.)é More traditional, prescriptive teachers will take a contrary view. They are likely to say you can never split the infinitive, so you would have to write 'to go boldly'° You will also find that feelings can run strongly regarding which of the following is correct:

Understand who are you writing for.

Understand for whom you are writing.

Most people will accept either version (and looking at mod- ern business writing, most would probably write the first), though the prescriptive school will opt for the second. This would be on the basis that (i) 'who'écan only be the subject of the sentence (and it isn't here) and (ii) you cannot end a sentence with 'for', as it is a preposition. So what can you do in view of this dilemma? The advice I constantly give is: reflect the expectations of your target readership. One size will not fit all. Because both English and business writing itself are in a state of flux, sometimes you will gd )PX UP XSJUF FGGFDUJWF CVTJOFTT &OHMJTI

OOAB&WBOUBHFAZPcADBOA*BWFABTABA

OPOOBU@WFA&OHM@T*AXS@UFS

Ê /...iÊÛiÀÞÊv>VÌÊÌ...>ÌÊޜÕÊ>ÀiÊÀi>`ˆ˜}ÊÌ...ˆÃÊLœœŽÊÃÕ}}iÃÌÃÊÌ...>Ì]Ê

)PXADPN[MBDFODZADBOA&@TB&WBOUBHFAOBU@WFA

XS@UFST

i`}i°

8SJUJOH &OHMJTI GPS HMPCBM CVTJOFTT ge

Ài`œ˜i®°

Ê -œÊޜÕÊÃiiʈÌʈÃʘœÌʍÕÃÌÊvœÀiˆ}˜iÀÃÊÜ...œÊ“>ŽiʓˆÃÌ>ŽiðÊfÕÌÊ

Your checklist for action

 >ŽiÊÃÕÀiÊÌ...>ÌÊޜÕÀʓiÃÃ>}iʈÃʘœÌÊÃÕLœÀ`ˆ˜>ÌiÊ̜ÊޜÕÀÊ

gf )PX UP XSJUF FGGFDUJWF CVTJOFTT &OHMJTI

 >ŽiÊÃÕÀiÊÌ...>ÌÊޜÕÊ}iÌÊޜÕÀʓiÃÃ>}iÊÀˆ}...ÌÊvœÀÊޜÕÀÊÀi‡

h yVTJOFTT XSJUJOH GPS UPEBZ

8JOOJOH CVTJOFTT UISPVHI &OHMJTI

gh )PX UP XSJUF FGGFDUJWF CVTJOFTT &OHMJTI

Ê "˜ViÊ>}>ˆ˜ÊÌ...iÀiʓ>ÞÊLiÊ>Ê}>"ÊLiÌÜii˜Ê...œÜÊޜÕÊÜiÀiÊ

ODB&FN@DAXS@U@OHADPN[BSF&AX@U*A

XS@U@OHAGPSACcT@OFTT

ODB&FN@DAXS@U@OHASF]c@SFNFOUT

#cT@OFTTAXS@U@OHASF]c@SFNFOUT yVTJOFTT XSJUJOH GPS UPEBZ gi :PcADBOAcTFAAPAX*FOAZPcAXS@UFA@OA

CcT@OFTT

}ˆÛi˜Ê Ì...iÊ "œÜiÀÊ >˜`Ê i˜VœÕÀ>}i“i˜ÌÊ ÌœÊ “>ŽiÊ >Ê `ˆvviÀi˜ViÊ

Ãi˜Ìi˜Við

gk )PX UP XSJUF FGGFDUJWF CVTJOFTT &OHMJTI

0UIFS UIJOHT UIBU ZPV NBZ XJTI UP AVOMFBSOe

You may have been taught that you cannot begin a sentencequotesdbs_dbs18.pdfusesText_24

[PDF] business english conversation pdf

[PDF] business english lesson plans+pdf

[PDF] business english lessons pdf free download

[PDF] business english pdf

[PDF] business english vocabulary exercises pdf

[PDF] business english vocabulary in use advanced pdf

[PDF] business english vocabulary list pdf

[PDF] business english vocabulary pdf

[PDF] business english writing pdf

[PDF] business management dissertation pdf

[PDF] business math pdf

[PDF] business model leboncoin

[PDF] business organisation pdf notes

[PDF] business plan laboratoire d'analyse médicale

[PDF] business vocabulary english french