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Amadeus Ticket Changer Shopper

Automated online rebooking solutionsService your customers' online change requests in seconds with

Amadeus Ticket Changer Shopper

The Amadeus Ticket Changer suite

of products enables you to service your customers change requests in a matter of seconds. This unique and innovative online ticket change solution allows you to offer a comprehensive rebooking service across all your sales channels.

Cut costs with automation

Amadeus Ticket Changer Shopper's

automated process helps you to lower your operational costs, saving time and money on staff training and reducing queries to call centres. Amadeus Ticket

Changer Shopper does all the work for

your customers, in turn easing your workload and allowing you to increase agent productivity to focus on more profitable business.

Change a ticket in three simple steps

Amadeus Ticket Changer Shopper

calculates all kinds of itinerary modifications, including the date, flight and routing, and processes all types of tickets and fares, before and a?er departure. It is the only self-service online rebooking solution currently available, using voluntary change fare rule data to process ticket changes in less than a minute. This means a reissue can be completed in just three simple steps and offers customers a fast, reliable ticket change service.

Give customers more flexibility

Having the option to modify flights and

itineraries is an essential service to offer on your website and one that customers expect to have. Amadeus Ticket Changer

Shopper lets online customers make

changes to their bookings easily and conveniently 24/7, proposing a wide choice of rebooking solutions, including upgrades.

Offer the best change options with

guaranteed results

Amadeus Ticket Changer Shopper's

fare-driven flow allows your customers to find the best change options by date and price. Tickets are automatically checked to verify if changes are permitted. The new fare, tax and penalty charge amounts are automatically calculated, helping to avoid agency debit memos due to errors. Up to

200 possible recommendations are

displayed, which are all covered by our fare guarantee policy.

Generate service fee revenues

Your customers know that nothing

comes without a cost, least of all ticket changes. Exploit this opportunity by charging a service fee per change and watch your revenues grow thanks to this new channel. The wide choice of recommendations offered also provides the opportunity to up-sell to customers.

In addition, Amadeus Ticket Changer

Shopper helps you to retain your

customers, providing them with a service previously offered mainly by airlines, thus protecting your revenue.TRAVEL AGENCIES

© 2015 Amadeus IT Group SA

Let's shape the future of travel

Amadeus provides solutions which facilitate

the entire travel journey, improving the traveller's experience whilst helping airlines manage their own business more effectively.

We are at the heart of the global travel

industry, working with our customers and partners to shape the future of travel.

Find out more

For further information, visit

amadeus.com or speak to your Amadeus

Account Manager today.

amadeus.com Key features and benefits of Amadeus Ticket Changer Shopper

Save time and lower your operational costs

_ Reduce your workload with an automated process _ Save money by reducing the number of calls to call centres _ Eliminate the risk of errors, helping to secure revenue _ Automated reissues are covered by our fare guarantee policy _ Boost agent productivity to focus on new business Provide better customer service and increase revenues _ Give customers faster, smoother, more transparent service _ Empower online travellers with a fast, easy-to-use tool _ Charge an optional service fee for ticket changes _ Take advantage of up-sell opportunities

Easy integration across all sales channels

_ Process a ticket reissue in seconds, in just three simple steps _ Available on your website via Amadeus Web Services or Amadeus API _ Compliant with PC, tablet and mobile websites

All tickets. All fares. All changes.

_ Handle all types of electronic ticket: domestic or international; interline tickets for partner airlines;

reissued or revalidated tickets; and wholly unused or partially used tickets _ Change the date/time, cabin, routing or itinerary (entire itinerary or just one sector) _ Change and reissue tickets for any airline filing voluntary change fare rules _ Process all public, private and negotiated fares

Amadeus Ticket Changer Shopper travelboard view

THE BUSINESS FLOW

_ Retrieve PNR/e-ticket number _ Eligibility check _ Search and display recommendations _ Rebooking _ PNR update _ Ticket reissue / revalidation

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ATC ShopperATC Reissue

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