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Lufthansa Group Annual Report 2012

1 Shaping the future together

2 Letter to the shareholders

5 How we are using SCORE

to shape the future together

16 To our shareholders

16 Annual review

18 Lufthansa share

22 Report of the Supervisory Board

24 Corporate Governance

27 Combined management report

214 Further information

214 Ten-year overview

218 Glossary

220 Credits/contact

Financial calendar 2013/2014

and DisclaimerContentsDestinationTimeANNUAL REPORT

SHAPING

THE FUTURE

TOGETHER

2012

20122011Change

in %

Revenue and result

Total revenue€m 30,13528,7344.9

ğ€m 24,79323,7794.3

Operating result€m 524820- 36.1

EBIT€m 1,35773484.9

EBITDA€m 3,2702,54628.4

ğ€m 990- 13

Total assets€m28,41928,0811.2

Equity ratio%29.228.60.6 pts

Net indebtedness€m1,9532,328- 16.1

Ġ€m2,8422,35620.6

Capital expenditure (gross)€m2,3592,566- 8.1

Adjusted operating margin

1) %2.33.4- 1.1 pts

EBITDA margin%10.98.92.0 pts

CVA€m375 99278.8

CFROI%9.28.01.2 pts

Lufthansa share

Share price at year-end€14.249.1955.0

Earnings per share€2.16- 0.03

Suggested dividend per share€-0.25- 100.0

Passengersthousands103,051100,6052.4

Freight and mailthousand tonnes1,9722,120- 7.0

Passenger load factor%78.877.61.2 pts

Cargo load factor%66.966.80.1 pts

Flightsnumber1,033,5881,050,728- 1.6

Employees

2) Average number of employeesnumber117,443115,3351.8

Employees as of 31.12.number116,957116,3650.5

1) Performance indicator to enable comparison with other airlines: (operating result + write-backs of provisions) / revenue. 2)

Excluding bmi.

Date of publication: 14 March 2013.

20082012201120102009

Operating result

in €m

1,2801305248201,020

Revenue

in €m

Passenger Airline Group

2012Change

in %

Revenue€m23,5595.7

of which external revenue€m 22,8556.1

Operating result€m 258- 26.1

Adjusted operating margin%1.6- 0.5 pts

Segment result€m 262- 26.2

EBITDA*€m 1,85111.0

CVA€m- 340 - 178.7

Segment capital expenditure€m1,868- 10.4

Employees as of 31.12.number55,236- 0.2

2012Change

in %

Revenue€m2,688- 8.7

of which external revenue€m 2,662- 8.7

Operating result€m 104- 58.2

Adjusted operating margin%4.2- 4.9 pts

Segment result€m 127- 47.7

EBITDA*€m 196- 40.2

CVA€m65 - 67.8

Segment capital expenditure€m198160.5

Employees as of 31.12.number4,606- 0.4

MRO

2012Change

in %

Revenue€m4,013- 2.0

of which external revenue€m 2,4295.4

Operating result€m 31823.7

Adjusted operating margin%8.61.7 pts

Segment result€m 36719.9

EBITDA*€m 49130.2

CVA€m241 58.6

Segment capital expenditure€m129- 7.2

Employees as of 31.12.number20,2821.5

2012Change

in %

Revenue€m6091.7

of which external revenue€m 25611.3

Operating result€m 2110.5

Adjusted operating margin%3.6- 0.4 pts

Segment result€m 20- 4.8

EBITDA*€m 7631.0

CVA€m7 - 69.6

Segment capital expenditure€m24- 56.4

Employees as of 31.12.number2,766- 1.9

ğCatering

2012Change

in %

Revenue€m2,5038.9

of which external revenue€m 1,93311.2

Operating result€m 9714.1

Adjusted operating margin%3.90.2 pts

Segment result€m 12730.9

EBITDA*€m 21445.6

CVA€m39

Segment capital expenditure€m46- 37.8

Employees as of 31.12.number30,0881.7

Passenger Airline Group

The airlines in the

Passenger Airline Group again increased the

number of passengers compared with the pre- and unfavou rable exchange rates depressed

Austrian Airlines to Tyrolean Airways had a

positive effect on earnings.

Lufthansa Cargo was able to close

demand and lower revenue. Consistent capac- ity management was the key to the company"s

Frankfurt Airport hit Lufthansa Cargo"s business

on the previous year. MRO

Technik notably improved its operating result

compared with the previous year. A large num- ber of new contracts with external customers were signed over the course of the year. Its comprehensive, innovative product portfolio and expansion into key growth markets form the basis for the comp any"s leading position among independent MRO providers.

Catering

LSG Sky Chefs again increased

market con ditions, and remains the global market leader for airline catering. The company consolidated its position in particular through expansion into adjacent markets, by adding products and services and by developing new, high-potential markets around the world.

Tight cost management remains paramount.

Lufthansa Systems again

improved its revenue and operating result.

High-volume contracts were signed with cus-

tomers last year, which form the basis for future entertainment products, Lufthansa Systems is preparing for the changes in the airline IT mar- ket and for expansion into adjacent markets. 30.1

Revenue

in EUR bn 524

Operating result

in EUR m 1,397 in EUR m 375

Cash value added

in EUR m 57.7

Total Shareholder

Return in per cent

2013

Press Conference and Analysts"

Conference on 2012 results

2 May

Release of Interim Report

January - March 2013

7 May Annual General Meeting in Cologne

2 Aug.

Release of Interim Report

January - June 2013

Release of Interim Report

January - September 2013

Information published in the Annual Report 2012, with regard to the future development of the Lufthansa Group and its subsidiaries consists

cautionary terms as “believe", “expect", “forecast", “intend", “project", “plan", “estimate" or “intend". These forward-looking statements are

based on all discernible information, facts and expectations available at the time. They can, therefore, only claim validity up to the date of their

publication.

Since forward-looking statements are by their nature subject to uncertainties and imponderable risk factors - such as changes in underlying

economic conditions - and rest on assumptions that may not or diverge ntly occur, it is possible that the Group"s actual results and development

may differ materially from those implied by the forecasts. Lufthansa makes a point of checking and updating the information it publish

es. It

cannot, however, assume any obligation to adapt forward-looking statements to accommodate events or developments that may occur at some

later date. Accordingly, it neither expressly nor conclusively accepts liability, nor gives any guarantee, for the actuality, accuracy and complete-

ness of this data and information. 2014

Press Conference and Analysts"

Conference on 2013 results

29 April

Annual General Meeting in Hamburg

6 May

Release of Interim Report

January - March 2014

31 July

Release of Interim Report

January - June 2014

Release of Interim Report

January - September 2014

20122011Change

in %

Revenue and result

Total revenue€m 30,13528,7344.9

ğ€m 24,79323,7794.3

Operating result€m 524820- 36.1

EBIT€m 1,35773484.9

EBITDA€m 3,2702,54628.4

ğ€m 990- 13

Total assets€m28,41928,0811.2

Equity ratio%29.228.60.6 pts

Net indebtedness€m1,9532,328- 16.1

Ġ€m2,8422,35620.6

Capital expenditure (gross)€m2,3592,566- 8.1

Adjusted operating margin

1) %2.33.4- 1.1 pts

EBITDA margin%10.98.92.0 pts

CVA€m375 99278.8

CFROI%9.28.01.2 pts

Lufthansa share

Share price at year-end€14.249.1955.0

Earnings per share€2.16- 0.03

Suggested dividend per share€-0.25- 100.0

Passengersthousands103,051100,6052.4

Freight and mailthousand tonnes1,9722,120- 7.0

Passenger load factor%78.877.61.2 pts

Cargo load factor%66.966.80.1 pts

Flightsnumber1,033,5881,050,728- 1.6

Employees

2) Average number of employeesnumber117,443115,3351.8

Employees as of 31.12.number116,957116,3650.5

1) Performance indicator to enable comparison with other airlines: (operating result + write-backs of provisions) / revenue. 2)

Excluding bmi.

Date of publication: 14 March 2013.

20082012201120102009

Operating result

in €m

1,2801305248201,020

Revenue

in €m

Passenger Airline Group

2012Change

in %

Revenue€m23,5595.7

of which external revenue€m 22,8556.1

Operating result€m 258- 26.1

Adjusted operating margin%1.6- 0.5 pts

Segment result€m 262- 26.2

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