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BUSINESSES' SATISFACTION
WITH IMPORT-EXPORT
ADMINISTRATIVE PROCEDURESREPORT
Findings from the 2020 Survey
RESEARCH TEAM
BUSINESSES' SATISFACTION
WITH IMPORT-EXPORT
ADMINISTRATIVE PROCEDURES
June 2021
REPORT
Findings from the 2020 Survey
Businesses" Satisfaction with Import-Export Administrative Procedures002ACKNOWLEDGEMENT
003Findings from the 2020 Survey
Businesses" Satisfaction with Import-Export Administrative Procedures004Abbreviation
TABLE OF CONTENT
005Findings from the 2020 Survey
EXECUTIVE SUMMARY
003INTRODUCTION
Methods to Access Information on Administrative ProceduresACCESS TO INFORMATION
Customs officers" Discipline
SERVICE BY CUSTOMS
General Assessment
IMPLEMENTATION OF
TABLE OF CONTENT
006 Some Specialized Management and Inspection ProceduresOTHER ASSESSMENTS
Areas for Improvement
RECOMMENDATIONS
Annex 1 Results of Some Assessment Indicators on the ProfessionalismANNEXES
169TABLE OF CONTENT
007Findings from the 2020 Survey
TABLE OF CONTENT
008Figure 3.8
TABLE OF CONTENT
009Findings from the 2020 Survey
TABLE OF CONTENT
010Figure 6.2
TABLE OF CONTENT
011Findings from the 2020 Survey
EXECUTIVE SUMMARY
Access to Information with Regard to
EXECUTIVE SUMMARY
014015Findings from the 2020 Survey
Businesses have been using multiple methods to access information on import and exportEXECUTIVE SUMMARY
016 There was a discrepancy in the level of convenience for businesses to comply with customsEXECUTIVE SUMMARY
017Findings from the 2020 Survey
Businesses also faced many difficulties in determining HS codes or complying with consultationEXECUTIVE SUMMARY
01856% of businesses carried out procedures for goods going through the customs supervision area
EXECUTIVE SUMMARY
019Findings from the 2020 Survey
The 2020 survey examined businesses" satisfaction with the discipline, expertise and taskEXECUTIVE SUMMARY
020 The 2020 survey provided evaluation on specialized inspection in two main areas: goods quality021Findings from the 2020 Survey
The 2020 survey also explored the prevalence of Informal Charges in activities that requiredEXECUTIVE SUMMARY
022Regarding the general recommendations,
01INTRODUCTION
Background
INTRODUCTION
026Background
INTRODUCTION
027Findings from the 2020 Survey
Submitting to the Government for approval and
INTRODUCTION
028INTRODUCTION
With the aforementioned objectives, the 2020 survey focused on collecting businesses" opinions on :IDENTIFYING SURVEY RESPONDENTS To obtain the most accurate information about the implementation of import and export customs :SURVEY MODES029Findings from the 2020 Survey
Methodology
INTRODUCTION
:THE POPULATION AND SAMPLING FRAMEWORKWith a database including a list of businesses that had carried out import and export procedures within
SAMPLING METHOD AND SAMPLE SIZE
On the basis of the above sampling framework, the research team reviewed and selected samples 030INTRODUCTION
031Findings from the 2020 Survey
Number of Respondents
TABLE 1.1
Sample
INTRODUCTION
032Some Characteristics of the
FIGURE 1.1
0.41.74.710.311.534.237.2
INTRODUCTION
033Findings from the 2020 Survey
Percentage of businesses (%) Percentage of businesses (%) < VND 1 bil.VND 1-5 bil.
VND 5-10 bil.
VND 10-20 bil.
VND 20-50 bil.
VND 50-100 bil.
VND 100-300 bil.
>= VND 300 bil.< VND 1 bil.VND 1-5 bil.
VND 5-10 bil.
VND 10-20 bil.
VND 20-50 bil.
VND 50-100 bil.
VND 100-300 bil.
>= VND 300 bil. Capital Size and Import and Export Value of BusinessesFIGURE 1.2
INTRODUCTION
0343
1.62.22.73.23.74.34.510.411.941.3
10 Main Import and Export Markets of Businesses
FIGURE 1.3
INTRODUCTION
035Findings from the 2020 Survey
52.939.6
7.5 0
Position of the respondent
Number of Years in Operation of Businesses and the Position of the RespondentFIGURE 1.4
02ACCESS TO INFORMATION WITH
Methods to Access Information on Administrative
ACCESS TO INFORMATION WITH REGARD TO IMPORT-EXPORT ADMINISTRATIVE PROCEDURES 038Methods to Access Information on
FIGURE 2.1
1335209022522288230524532455263728243412
ACCESS TO INFORMATION WITH REGARD TO IMPORT-EXPORT ADMINISTRATIVE PROCEDURES039Findings from the 2020 Survey
The Level of Satisfaction of Businesses
FIGURE 2.2
40.240.746.746.248.348.349.051.352.653.9
15.415.819.120.019.520.520.319.920.524.4
41.742.232.029.231.428.729.528.025.719.9
2.71.32.34.60.82.51.10.81.21.7Leaflets, publications of the Local Customs DepartmentsOthersSend written requestPhone call to get informationParticipation in the training
courses organized by Customs AuthorityIn-person meeting to get informationParticipation in the dialogues
organized/co-organized by Customs AuthorityThe National Trade PortalWebsite of the Local Customs DepartmentsPortal of General Department of Vietnam Customs
g information on administrative procedures ACCESS TO INFORMATION WITH REGARD TO IMPORT-EXPORT ADMINISTRATIVE PROCEDURES 04059.071.2
The Level of Satisfaction of Businesses with the Methods of Accessing Information on AdministrativeFIGURE 2.3
ACCESS TO INFORMATION WITH REGARD TO IMPORT-EXPORT ADMINISTRATIVE PROCEDURES041Findings from the 2020 Survey
Level of Response to Requests for Information
Strongly agree
Statements on the Accessibility to Information on Customs Administrative ProceduresFIGURE 2.4
ACCESS TO INFORMATION WITH REGARD TO IMPORT-EXPORT ADMINISTRATIVE PROCEDURES 042100
90
80
70
60
100
90
80
70
60
100
90
80
70
60
84869094
81Percentage of Businesses Agreeing with the Statements on the Accessibility to Administrative
FIGURE 2.5
ACCESS TO INFORMATION WITH REGARD TO IMPORT-EXPORT ADMINISTRATIVE PROCEDURES043Findings from the 2020 Survey
38.244.3
34.7
30.3
32.3
34.6
39.4
43.4
49.3
52.8
59.6
25.6
33.3
44.0State-owned businesses
FDI businesses
Private businesses
Source: VCCI-GDVC-USAID, The 2020 Survey on Import-Export Procedures. Question A3: Have you ever faced any difficulties or problems in obtainin Difficulties and Problems in Accessing Information on CustomsFIGURE 2.6
ACCESS TO INFORMATION WITH REGARD TO IMPORT-EXPORT ADMINISTRATIVE PROCEDURES 04431.3
32.7
32.4
38.9
41.0
49.3
47.7
50.6
25.6
31.8
41.0
35.5
36.1
34.0
45.5
34.3
50.0
27.6
29.8
32.4
38.6
38.9
43.2
40.6
50.0
54.0
Percentage of Businesses Having Difficulties in Obtaining Information on Administrative Procedures -
FIGURE 2.7
ACCESS TO INFORMATION WITH REGARD TO IMPORT-EXPORT ADMINISTRATIVE PROCEDURES045Findings from the 2020 Survey
Customs Branches
Local Customs Departments
GDVCLaw Firms
Business Associations
Ministry of Finance
Others
Percentage of businesses (%)
0 20406080100
8540
28
17 16 14 12 Agencies from Which Businesses often Ask for Help with Regard to Information on Administrative
FIGURE 2.8
ACCESS TO INFORMATION WITH REGARD TO IMPORT-EXPORT ADMINISTRATIVE PROCEDURES 04651 23 23 21
51 21 25 2
46 17 32 3
46 17 36 1
42 21 36
45 18 34
44 18 36 1
Customs Branches
Local Customs Departments
GDVCBusiness Associations
Law Firms
Others
Ministry of Finance
Percentage of businesses (%)
0 20406080100
Percentage of Businesses Satisfied with the Support in Obtaining Information on Customs Administrative
FIGURE 2.9
ACCESS TO INFORMATION WITH REGARD TO IMPORT-EXPORT ADMINISTRATIVE PROCEDURES047Findings from the 2020 Survey
5872304050607080
506338
62
304050607080
416339
63
304050607080
35632018 2020
Local Customs Departments General Department of Vietnam CustomsMinistry of Finance Business Associations
Law Firms Others
Percentage of Businesses Satisfied with the Support in Obtaining Information on Customs Administrative
FIGURE 2.10
03IMPLEMENTATION OF
General Assessment
IMPLEMENTATION OF CUSTOMS ADMINISTRATIVE PROCEDURES 050IMPLEMENTATION OF CUSTOMS ADMINISTRATIVE PROCEDURES
051Findings from the 2020 Survey
General Assessment
7.9 9.8 75.5 5.31.68.3 9.5 72.6 6.72.99.4 11.4 39.1 34.85.39.5 11.7 55.1 20.43.49.3 12.1 57.5 19.12.09.7 12.6 70.3 5.61.910.2 12.9 69.5 5.81.623.1 16.7 43.7 14.61.819.9 22.0 56.8 1.20.2
Level of Easy in Implementation of Selected Customs Administrative ProceduresFIGURE 3.1
IMPLEMENTATION OF CUSTOMS ADMINISTRATIVE PROCEDURES 052Document inspection Physical inspection of goods
Tax payment Tax refund/ Non-collection of tax
Handling of administrative violations Complaint settlement9.024.9
20.801020304050
5.616.8
21.422.7
49.9
39.8
10203040505.416.5
21.24.4
11.717.7
01020304050
4.210.817.8
2015 2018 2020
Percentage of Businesses Viewing Procedures as Easy to Carry Out - Comparison over Years (%)FIGURE 3.2
IMPLEMENTATION OF CUSTOMS ADMINISTRATIVE PROCEDURES053Findings from the 2020 Survey
49 28 27
46 18 23
39 15 16
38 20 22
36 16 17
32 18 17
61 17 30
58 21 25
58 42 33
58 44 41
52 30 30
52 35 39
52 26 23
51 33 37
50 26 29
49 21 17
48 19 11
47 20 24
46 15 15
46 21 28
45 27 23
45 25 22
44 20 28
44 25 23
43 19 17
42 23 25
4040 40
40 20 16
3625 22
35 23 10
34 28 21
33 20 16
31 20 16
30 9 23
21 18 18
Level of Easy to Carry out Customs Clearance ProceduresFIGURE 3.3
Unit: Share of firms rated the procedure as "easy" or "relatively easy" IMPLEMENTATION OF CUSTOMS ADMINISTRATIVE PROCEDURES 05443 28
47 25
39 15
43 24
37 16
21 10
50 19
46 26
42 50
50 43
41 27
48 32
46 22
57 41
34 31
46 24
46 14
49 28
38 5
52 27
32 20
46 23
31 22
27 20
36 18
40 20
60 40
39 16
37 18
37 14
35 17
26 21
31 10
43 32
26 26
Quang NgaiDien BienHa TinhQuang NamGia LaiQuang TriDa NangNghe AnKien GiangLong AnTay NinhKhanh HoaBinh PhuocLang SonBinh DinhLao CaiQuang BinhHa Nam NinhThua Thien HueBa Ria - Vung TauDak LakQuang NinhThanh HoaHa GiangCan ThoDong ThapCa MauCao BangAn GiangBac NinhBinh DuongHa NoiHo Chi Minh CityHai PhongDong Nai
For post-clearance audit procedure group, businesses had quite positive assessments of a number ofFIGURE 3.4
IMPLEMENTATION OF CUSTOMS ADMINISTRATIVE PROCEDURES055Findings from the 2020 Survey
29 2824 23
24 25
20 18 17 17 14 12 50 50
42 38
41 25
41 45
38 38
36 34
31 29
30 32
27 25
27 33
26 24
25 22
25 24
25 23
24 25
24 25
24 25
23 19
23 28
23 22
21 26
21 22
19 18 18 13 18 16 17 17 16 16 16 15 11 7 Level of Easy to Carry out Post-Clearance Audit Procedures
FIGURE 3.5
Unit: Share of firms rated the procedure as "easy" or "relatively easy" IMPLEMENTATION OF CUSTOMS ADMINISTRATIVE PROCEDURES 0562831
2521
1617
1412
13 14 12 10 50
40
33
33
30
44
30
38
29
31
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