[PDF] Parcel Post Compendium Online BARID AL-MAGHRIB Maroc MAA

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Basic Services

1Maximum weight limit admitted

1.1Surface parcels (kg)30

1.2Air (or priority) parcels (kg)30

2Maximum size admitted

2.1Surface parcels

2.1.12m x 2m x 2m

(or 3m length & greatest circumference)Yes

2.1.21.5m x 1.5m x 1.5m

(or 3m length & greatest circumference) No

2.1.31.05m x 1.05m x 1.05m

(or 2m length & greatest circumference)No

2.2Air parcels

2.2.12m x 2m x 2m

(or 3m length & greatest circumference)Yes

2.2.21.5m x 1.5m x 1.5m

(or 3m length & greatest circumference)No

2.2.31.05m x 1.05m x 1.05m

(or 2m length & greatest circumference)No

Supplementary services

3Cumbersome parcels admittedNo

Parcels service features

5Electronic exchange of information

5.1.1Use a track and trace systemYes

5.1.2Mandatory tracking events transmitted

EMCDeparture from outward office of

exchangeYes

EMDArrival at inward office of exchangeYes

EMHAttempted/Unsuccessful deliveryYes

EMIFinal deliveryYes

5.1.3Optional tracking events transmitted

EMAPosting/collectionNo

EMBArrival at outward office of exchangeYes

EMEHeld by CustomsYes

EMFOut of Customs/Departure from inward

office of exchangeYes

EMGArrival at delivery officeYes

EMJArrival at transit office of exchangeYes

EMKDeparture from transit office of exchangeYes

5.1.4Dispatch messages transmitted

PREDES

V 2.0Pre-advice of international dispatch

information - origin postYes

RESDES

V 1.1Dispatch receipt information (response

to a PREDES) - destination postYes

5.1.5Ready to start transmitting data to

partners wishing to receive dataYes

5.1.6Other messages transmitted

PRECONPre-advice of international consignment

- origin postYes

RESCONResponse to a PRECON - destination

postYesCARDITCarrier documents international transport - origin postYes

RESDITResponse to a CARDIT - destination

postYes

6Home delivery

6.1Initial delivery attempt at physical

delivery of parcels to addresseeYes

6.2If initial delivery attempt unsuccessful,

card left for addresseeYes

6.3Addressee has option of paying taxes or

duties and taking physical delivery of the itemYes

6.4There are governmental or legally

binding restrictions mean that there are certain limitations in implementing home delivery.

6.5Nature of this governmental or legally

binding restriction.

7Signature of acceptance

7.1When a parcel is delivered or handed

over

7.1.1a signature of acceptance is obtainedYes

7.1.2captured data from an identity card are

registeredYes

7.1.3another form of evidence of receipt is

obtainedNo

7.2Ordinary parcels

7.2.1Signature of the addressee or his agentYes

7.2.2Signature of a de facto agentYes

7.3Insured parcels

7.3.1Signature of the addressee or his agentYes

7.3.2Signature of a de facto agentYes

Insured parcel service

8Insured surface parcels admittedNo

9Insured air parcels admittedYes

9.1Maximum insured value for air parcels

(SDR)3842

9.2Maximum insured value when the

provisions of the Parcel Post

Regulations are not applied3842

10Marking used for insured parcels

10.1CP 74 pink label usedYes

10.2CP 73 label and pink "insured" label

usedNo

Cash-on-delivery service for parcel

11.1Acceptance of Cash-on-delivery

(COD) service for parcels

11.1.1outbound COD parcelsNo

11.1.2inbound COD parcelsNo

Express delivery service

12Express parcel delivery service

providedNo Date of last update : 20.04.2023Parcel Post Compendium Online

Poste MarocMAAMA - MoroccoPage 1 of 9

Parcels with advice of delivery

13Admission of advice of delivery for

13.1ordinary parcelsYes

13.2insured parcelsYes

Parcels for delivery free of charges and fees

14Parcels for delivery free of charges

and fees admittedYes

Fragile parcel

15Fragile parcels admittedNo

Consignment service

16Consignment service by bilateral

agreements providedNo

Integrated logistics service

17integrated logistics service by

bilateral agreements providedYes

Addresses for bilateral agreements

18Contact details of the person responsible for

questions concerning bilateral agreements

Name:Mr BENSALAH Yassine

Function:CHEF DE DIVISION OPERATIONS

INTERNATIONALES

Address:Avenue My Ismail Siège de Barid Al

Maghrib Rabat 10000 Maroc

Tel:1: (+212)0537212230

2: (+)

Fax:(+)

E-maily.bensalah@poste.ma

Admissible radioactive material and infectious substances

19Radioactive materials admitted in

19.1Air Parcels

Inbound parcelsNo

Outbound parcelsNo

19.2Insured parcels

Inbound parcelsNo

Outbound parcelsNo

20Infected substances admitted in

20.1Air Parcels

Inbound parcelsNo

Outbound parcelsNo

20.2Insured parcels

Inbound parcelsNo

Outbound parcelsNoSupplementary charges - Customs

21Non-dutiable parcels

21.1Threshold level below which parcels are

free of customs duties and other taxesYes

21.2Exemption threshold

Local currency1250 MAD

USD125

Comments:

La douane peut appliquer les droits douane sur les envois dont la valeur est inférieure au seuil de 1250 MAD

22Dutiable parcels

22.1Customs clearance fee collected for

parcels subject to import customs clearanceYes

22.2Amount of fee collected

Local currency45.60 MAD

USD5

Comments:

23Customs clearance fee collected for

for all items declared at customsNo

Comments:

24Administration fees collected for

parcels subject to export customs clearanceNo

Comments:

Special charges - Storage

25Storage charge collected on a parcel

when it is kept beyond the prescribed period, or in the event of return to sender/redirectionYes

25.1Amount of charge per day/per parcel

Local currency12 MAD

SDR0.87

25.2Period of charge, if not dailyApartir du

6eme jour

du 1er avis

Special delivery charges

26Delivery charges collected at the time

of delivery in response to the advice of arrival No

Special charges - Poste restante

27Poste restante service providedYes

27.1Amount of charge per parcel

Local currency

SDR Date of last update : 20.04.2023Parcel Post Compendium Online

Poste MarocMAAMA - MoroccoPage 2 of 9

27.2Basis for charge if not an amount per

parcelService gratuit Special provisions - Treatment of parcels wrongly accepted

28Parcels returned to sender Yes

Delivery areas

29Parcels delivered to

29.1all addressesYes

29.2specific areas onlyNo

Comments:

Tout les envois sont remis à distribution, sauf pour les zones non couverte par la distribution à domicile, dans ce cas les colis sont mis en instance dans le bureau de poste le plus proche du destinataire

Collection

30Collection of parcels at post offices

provided for

30.1all addressesYes

30.2specific areas onlyNo

Comments:

Delivery procedures for parcels for which customs duty and taxes are payable

31Procedure for parcels for which

customs duty is payable

31.1Pick up of parcel at the customs officeNo

31.2Addressee's address with collection of

customs duties and taxes at the time of deliveryYes

31.3Delivery to the addressee's address

after payment of customs duties and taxesNo

31.4Over the counter at the local post office

with immediate payment of customs duties and taxesYes

31.5Other

Distribution des colis à domicile ou au bureau de poste le plus proche du destinataire

Period of retention

32Period of retention for parcels

32.1Normal period 45 Day(s)

32.2Exceptional period60 Day(s)

33Retention for parcels for which notice

could not be sent or addressed to poste restante

33.1Normal period45 Day(s)

33.2Exceptional period60 Day(s)

Parcels automatically retained34A list of contact e-mail addresses for accounting and verification notes is temporarily being maintained and published outside the compendia; please refer to International Bureau circular 75/2020. The UPU contact person for any updates to this list is jean-marc.coeffic@upu.int.

Office name:

Name:Centre National de Dédouanement Postal

"Casablanca"

Mr SALAMA ABDILAH

Function:Chef de Centre

Address:

Tel:

Fax:(+212)05223391391: (+212)0522339125

2: (+212)0522339126Zone Industrielle Aerepôle Nouaceur "Casablanca"

E-Mail:a.salama@poste.ma

y.bensalah@poste.ma Requests for withdrawal from the post or alteration, or correction of address

35Requests for withdrawal from the

post acceptedYes

35.1Central office (in destination country) to

which requests must be sent

Office name:

Name:Centre National de Dédouanement Postal

"Casablanca"

Mr MAHDAR Abdelhadi

Function:Chef de Centre

Address:

Tel:

Fax:(+212)05223391391: (+212)0522339125

2: (+212)0522339126Zone Industrielle Aerepôle Nouaceur "Casablanca"

E-Mail:A.MAHDAR@poste.ma

Special provisions - Force majeure

36Liability admitted in cases of force

majeureNo

36.1Liability admitted for insured parcels on

board ships or aircraft used by designated operatorsYes

36.2Addressee/sender's reservations

admitted at the time of deliveryYes

Special provisions - Customs declarations

37Number of CN 23 customs

declarations required for inbound parcels2

37.1Number of CN 23 customs declarations

required for parcels in transit1

37.2Languages in which CN 23 customs

declarations can be completed

French English Spanish Arabic

Special provisions - Method of dispatching accompanying documents

38Documents affixed to the relevant

parcelsYes

38.1Documents attached to the parcels billNo

Date of last update : 20.04.2023Parcel Post Compendium Online

Poste MarocMAAMA - MoroccoPage 3 of 9

Office name:

Name:Centre National de Dédouanement Postal

Ms AMARIR Khadija

Function:Chargée de Traitement des Réclamations des

Colis Postaux

Address:

Tel:

Fax:(+212)05223391391: (+212)0522339125

2: (+212)0522339126Zone Industrielle Aérepôle Nouaceur "Casablanca"

E-Mail:k.amarir@poste.ma

cndp@poste.ma Hours of service and days(s) on which the inquiry service is operating

Opening Hours (Local)

DayOpening hours 1Opening hours 2

Monday09:00-16:00-

Tuesday09:00-16:00-

Wednesday09:00-16:00-

Thursday09:00-16:00-

Friday09:00-16:00-

Saturday--

Sunday--

LanguagesFrench Arabic

Office name:

Name:Centre National de Dédouanement Postal

Ms MABROUK Leia

Function:Chargée de Traitement des Réclamations des

Colis Postaux

Address:

Tel:

Fax:(+212)05223391391: (+212)0522339125

2: (+212)0522339126Zone Industrielle Aerepôle Nouaceur "Casablanca"

E-Mail:L.MABROUK@poste.ma

A.MAHDAR@poste.ma

Hours of service and days(s) on which the inquiry service is operating Opening Hours (Local) Service to designated operators

40.User of the Internet-based Inquiry

System (IBIS)Yes

40.1Details of office(s) responsible for

handling parcel post inquiriesService to customers

39On-line tracking providedYes

39.1Web site address to access information

http://www.poste.ma/suivi

39.2Languages in which track and trace

information is available

French DayOpening hours 1Opening hours 2

Monday09:00-16:00-

Tuesday09:00-16:00-

Wednesday09:00-16:00-

Thursday09:00-16:00-

Friday09:00-16:00-

Saturday--

Sunday--

LanguagesFrench

National Holidays

41.1National holidays

National holiday in 2022

MonthDay(s)National Holidays - Description

January1Jour de l'an

January11Fête Nationale : Manifeste de

l'indépendance

May1Fête de Travail

May2AID AL FITR

May3AID AL FITR

July9AID AL ADHA

July10AID AL ADHA

July29Premier Moharem

July30Fête de trône

August14Journée de Oued Ed-Dahab

August20Révolution du Roi et du peuple (Fête

Nationale)

August21Fête de la jeunesse (Fête Nationale)

October9Mawlid Nabawi (Fête Religieuse)

October10Mawlid Nabawi (Fête Religieuse)

November6Marche Verte (Fête Nationale)

November18Fête de L'indépendance (Fête

Nationale)

National holiday in 2023

MonthDay(s)National Holidays - Description

January1Jour de l'an

January11Fête Nationale : Manifeste de

l'indépendance

April20Fête religieuse AID AL FITR

April21Fête religieuse AID AL FITR

April22Aid l-Fitr

April23Aid l-Fitr

Date of last update : 20.04.2023Parcel Post Compendium Online

Poste MarocMAAMA - MoroccoPage 4 of 9

April24Aid l-Fitr

May1Fête de Travail

June29Fête religieuse Aid Al Adha

June30Fête religieuse Aid Al Adha

July19Jour de l'an hégire (Premier

moharam)

July30Fête de trône

August14Fête Nationale (Anniversaire

récupération oued ed dahab)

August20Fête Nationale (Révolution du Roi &

du Peuple)

August21Fête de la Jeunesse

September28Fête Religieuse (Mawlid Nabawi)

September29Fête Religieuse (Mawlid Nabawi)

November6Anniversaire de la marche verte

November18Fête de l'indépendance

Regional Holidays

41.2Regional holidays

Regional holiday in

MonthDay(s)Regional/Local Holidays -

Localities and description

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