[PDF] concept of total quality management in production management

Total quality management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing. It streamlines supply chain management, improves the customer experience, and ensures that employees are up to speed with training.
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  • What is the concept of total quality management?

    A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction.
    In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
    Primary elements of TQM.

  • What is the concept of quality in production management?

    Quality is an important dimension of production and operations management.
    It is not sufficient to produce products/goods or services in the right quantity and at right time; it is important to ensure that the goods/items and services produced/provided are of the right quality.

  • What are the principles of TQM in production management?

    While there is not a single agreed upon approach, the most common TQM definition includes the following eight principles.

    Customer focus. Total employee commitment. Process approach. Integrated system. Strategic and systematic approach. Continual improvement. Fact-based decision-making. Communications.

  • What are the principles of TQM in production management?

    There are four major core concepts of TQM that should be well understood.
    These core concepts are continuous improvement, customer orientation, defect prevention and universal responsibility which are explained in the subsequent sections.

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