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Manitoba

Security Guard

Training Program

3MUPLŃLSMQP·V 0MQXMO

Manitoba Justice Manitoba Security Guard Training Program

ISBN: 0-9733582-5-4

© 2005

Introduction

Introduction

You have chosen to become a security guard in Manitoba. You need to know the basics so that you can work safely and carry out your duties in a professional way. The law in Manitoba says that you must receive at least 40 hours of training. This course covers all the important areas needed for this basic training. It was designed to help you pass the provincial exam and earn your security guard certificate. The course is written directly to you, the user, in workbook style. This means that you should actively work in the book. Feel free to underline important ideas, write comments in the white spaces, and answer questions right in the book. This will help you remember the information better than if you just read it. This workbook is written in plain language, and it has a number of study aids to help you learn the material.

Before the content of each unit you will find

a list of the objectives for the unit. These are the main things that you will learn in the unit. a pre-test so you can see how much you already know about the material in the unit. a list of some of the more difficult words in the unit and an exercise to practice the words. a study tip. an outline of what's coming up in the unit.

In the middle of the unit there are

check ups so you can see how well you have learned the material in the unit.

At the end of each unit you will find

a review of the important points from the unit. a test-taking tip. a practice test on the material from the unit. The tests are set up in the same style as the provincial exam. This workbook is not intended to replace professional trainers. If there is anything you do not understand, be sure to let your trainer know. Trainers have the experience to help bring this material to life and to provide you with valuable examples from the security industry. When you start working as a guard, you will gain your own important on-the- job experience. You may also want to take other courses such as First Aid or Conflict Resolution to increase your skills and help protect yourself and others as you perform your duties. Manitoba Justice Manitoba Security Guard Training Program

Acknowledgements

Manitoba Justice Manitoba Security Guard Training Program

Acknowledgements

In 2002 the Security Industry Standards Advisory Committee, chaired by Al McGregor, issued a report recommending a made in Manitoba curriculum for security guard training. This project is the result of that report. appened without the very significant support and hard work of the following organizations and individuals: Workplace Prior Learning Assessment and Recognition Committee (WPLAR), Government of Manitoba, and

United Food and Commercial Workers Local 832

ided funding for program development. Manitoba Security Guard Training Program Manuals were developed and written by:

Barbara Reid, B.Ed.

The Security Training Development Committee

roviding feedback on each unit as it was developed. Committee members included:

Dennis Cleaver ±Initial Security Services

Mike Cormier ±Securitas Canada

Graham Dowdell ±UFCW Local 832 Training Centre

Jerry Franc ±Canadian Corps of Commissionaires

Thor Goodmanson ±Intelicom Security Services

Heather Grant-Jury ±UFCW Training Centre Local 832 Tom Horn ±Intelicom Security Services, UFCW Local 832

Sandi Howell ±Industry Training Partnerships

Manitoba Advanced Education and Training

Randy Johnson, Intelicom Security Services

Debbie Jones ±Initial Security Services, UFCW Local 832

Darcel Lecocq ±UFCW Local 832

Charlene Muloin ±Department of Justice, Manitoba

Terry Payne ±OBO Security

Nancy Pinnell ±UFCW Local 832 Training Centre

John Pottinger ±Securitas Canada

Barbara Reid ±UFCW Local 832 Training Centre

Fire Prevention Branch of the Winnipeg Fire Paramedic Service on the Fire

Acknowledgements

Manitoba Justice Manitoba Security Guard Training Program

Winnipeg Police Service Training Academy

Staff Sergeant Steve Pilote, Sergeant Jeff Quail, Constable Lloyd Swanson, gave extensive input and feedback for the You and the Lawand Bomb Threatsunits.

Trainers and Consultants

the writers to attend a number of training sessions with the Corps. Dennis Cleaver of Initial Security Services provided the writers with Crisis Intervention training. Richard Cockrem and Travis Hoemsen of Initial Security, and John Cox and Alan Philpot of OBO Security took the writers on patrol with them at various Winnipeg locations and provided valuable on-the-job experience. Debbie Jones of Initial Security and Tom Horn of Intelicom shared their expertise as guards, and supplied the writers with many concrete examples from the security field. Dick Scott of OBO Security gave helpful feedback on the units as they were completed. Garth Bradley, a retired teacher who is a guard with Initial Security, reviewed the facilitation guide and gave the writers valuable feedback. Jane Burpee from Schizophrenia Society Inc. Manitoba provided helpful information for the section on people with special needs. atchewan granted the authors full access to their Security Guard Training Manualand it proved to be a very useful resource. The writers relied heavily on this and other existing training manuals during their research.

Curriculum Supports and Editing

Sara Regehr Neufeld and Carrie Walker-Jones provided final editing assistance. Carrie Walker-Jones helped prepare test questions. Jan McKinnon, Tammy Sigurdur, and Catherine Smallwood of the UFCW Local 832

Training Centre helped with

Table of Contents

Section

General Duties & Responsibilities 1

Professionalism

2

You and the Law 3

Patrolling

4

Writing Notes & Reports 5

Bomb Threats 6

Access Control & Alarm Systems 7

Traffic Control 8

Fire! 9

Working Safely 10

Appendix

Appendix A - Answers A

Appendix B - Legal References B

Appendix C - Resources for Writing Notes

& Reports C

Appendix D - Material Safety Data Sheet D

Appendix E - Study Tips E

Appendix F - Test-Taking Tips F

Glossary

G

See next page for detailed unit contents.

Manitoba Justice Manitoba Security Guard Training Program Manitoba Justice Manitoba Security Guard Training Program Unit Contents

UnitPage

1 General Duties and Responsibilities

Protection of People 13

Protection of Property 13

Protection of Information 13

Post Orders 15

2 Professionalism

Appearance 11

Attitude and Conduct 12

Effective Communication 16

Interviewing 17

Dealing with Difficult or Angry People 18

Dealing with a Wide Variety of People 24

Discrimination and Harassment 33

Crowd Control 35

Labour Disputes 37

Dealing with the Media 39

3 You and the Law

Legal status of a Security Guard 11

Types of Criminal Offences 12

Powers of Arrest 13

Use of Force 21

Search and Seizure 27

Landlords and Tenants 29

Trespassing and Vandalism 30

Licencing of Security Guards 33

4 Patrolling

Purpose of a Patrol 13

Preparing for a Patrol 14

Patrolling Effectively 19

Patrolling Safely 21

Powers of Observation 24

Manitoba Justice Manitoba Security Guard Training Program

5 Writing Notes and Reports

6 Bomb Threats

7 Access Control & Alarm Systems

8 Traffic Control

9 Fire!

Manitoba Justice Manitoba Security Guard Training Program

10 Working Safely

General Duties

Responsibilities

Manitoba Justice Manitoba Security Guard Training Program

1 General Duties & Responsibilities

2 Manitoba Justice Manitoba Security Guard Training Program

1 General Duties & Responsibilities

3

Objectives

This unit will help you learn how to

describe the different duties of security guards. give examples of how security guards protect people. tell how security guards protect property. keep confidential things confidential. tell what post orders are and what's included in them. Manitoba Justice Manitoba Security Guard Training Program

1 General Duties & Responsibilities

4

Pretest

This pretest will start you thinking about the information in this unit. Write T for True or F for False before each of these statements. You can check your answers using Appendix A. After you complete this unit you may want to try this pretest again to see how much you have learned.

The first one has been done for you.

1. T Confidentiality is an important part of security work. 2. ___ All security guards do patrols. 3. ___ A security guard's main duties are to patrol and report. 4. ___ In emergencies, security guards may be asked to help police. 5. ___ A duty of security guards is to protect information. 6. ___ Standard operating procedures give details such as who to call if there is an emergency. Manitoba Justice Manitoba Security Guard Training Program

1 General Duties & Responsibilities

5

Words to Know

The following words appear in this unit. Many of these words are used in different ways. This list only includes the meanings that are important for this unit. Try the exercise on the next page to see how well you know the words. You can read the meanings first to help you with the exercise. access routes the ways in and out of a building or site client the owner or landlord at the place where you are working confidential private data facts or information to detect to notice, to become aware of to deter to prevent or discourage to enforce to make sure that a rule or regulation is followed to evacuate to empty, to get people to leave an area evidence anything that proves something or gives a reason for believing something guidance advice or information for solving a problem or difficulty hazard danger illegal against the law to inspect to look at carefully intruder someone who has entered an area where they are not supposed to be procedure way of doing things responsibility something that you must do, watch over or take care of responsible in charge and likely to take the blame if anything goes wrong restricted limited to only certain people, not for the general public site the place where you are guarding Manitoba Justice Manitoba Security Guard Training Program

1 General Duties & Responsibilities

6

Practice Exercise

Each sentence tells something about one of the Words to Know. On the blank after each sentence, write the word that goes with the underlined part of the sentence. The first one has been done for you. You may need to change the word a little for it to fit well in the sentence, for example deterred instead of to deter. 1.

The place where John works

is a large mall. John's site 2.

The guard was in charge of

locking the entrances to the building. ________________ 3.

The presence of the guard stopped

the thief from stealing the ring. ________________ 4.

Everyone had to leave

the building after the bomb threat. ________________ 5.

The guard carefully looked over

the parking lot. ________________ 6. When the guard saw that the door had been forced open, he thought that someone had entered the building illegally. ________________ 7.

It is necessary to follow a set process

during an emergency. ________________ 8.

It is against the law

to drink alcohol and drive. ________________ 9.

The guard was careful not to talk about private

information that the manager had given to her. ________________ 10. The lab is an area that only a few people are allowed to go into ________________ 11.

A thief tried to steal information

from a computer file. ________________ 12.

The owner of the building

asked Louise to lock all of the doors at 6:00 p.m. ________________ 13.

One of the guard's duties

was to watch over a priceless painting. ________________ 14. It is important that nothing is blocking entrances or exits in the case of an emergency. ________________ 15.

While on patrol the guard noticed

the smell of smoke. ________________ Manitoba Justice Manitoba Security Guard Training Program

1 General Duties & Responsibilities

7 16. Customers looked to the guard for advice when the power went out. ________________ 17. The greasy uniforms near the furnace were a fire danger . ________________ 18. One of the guard's duties was to make sure that people follow company rules. ________________ 19. The guard had to protect all the items found at the scene of the crime ________________ Manitoba Justice Manitoba Security Guard Training Program

1 General Duties & Responsibilities

8

Study Tip

Take care of yourself

Three very important things that can help you to learn better are: 1. Get a good night's sleep - it's hard to learn when you're tired. 2. Eat healthy foods - the healthier you are, the better everything works...including your brain. 3. Exercise - even a walk around the block can help to clear your head and prepare yo u for studying, or give you a break while studying. Manitoba Justice Manitoba Security Guard Training Program

1 General Duties & Responsibilities

9

What's in this Unit?

General Duties and Responsibilities

observing and reporting deterring and detecting crime keeping good public relations responding to emergencies controlling access and using alarm systems patrolling controlling traffic finding and reporting safety hazards

Protection of

people property information - confidentiality - computer crime

Post Orders

Manitoba Justice Manitoba Security Guard Training Program

1 General Duties & Responsibilities

10 Manitoba Justice Manitoba Security Guard Training Program

1 General Duties & Responsibilities

11

General Duties and Responsibilities

When you walk into a large Manitoba office building one of the first people you see is

Tom. He sits at the reception desk where

he answers people's questions and controls who comes into the building. Debbie works the night shift monitoring computer screens that show all areas of a busy newspaper building. Anyone who wants to enter the site at night has to talk to Debbie first. John does a variety of jobs including patrolling sporting events and concerts. Richard drives from site to site all night looking for any problems that should be reported and checking in with guards at specific sites. These folks are just a few of Manitoba's many security guards and this is just a small picture of their many duties. Security guards have even been hired to keep certain people away from funerals and to watch wet cement so that no one bothers it!quotesdbs_dbs14.pdfusesText_20

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