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Basic Services
1Maximum weight limit admitted
1.1Surface parcels (kg)30
1.2Air (or priority) parcels (kg)30
2Maximum size admitted
2.1Surface parcels
2.1.12m x 2m x 2m
(or 3m length & greatest circumference)No
2.1.21.5m x 1.5m x 1.5m
(or 3m length & greatest circumference) No
2.1.31.05m x 1.05m x 1.05m
(or 2m length & greatest circumference)No
2.2Air parcels
2.2.12m x 2m x 2m
(or 3m length & greatest circumference)No
2.2.21.5m x 1.5m x 1.5m
(or 3m length & greatest circumference)No
2.2.31.05m x 1.05m x 1.05m
(or 2m length & greatest circumference)Yes
Supplementary services
3Cumbersome parcels admittedNo
Parcels service features
5Electronic exchange of information
5.1.1Use a track and trace systemYes
5.1.2Mandatory tracking events transmitted
EMCDeparture from outward office of
exchangeYes
EMDArrival at inward office of exchangeYes
EMHAttempted/Unsuccessful deliveryYes
EMIFinal deliveryYes
5.1.3Optional tracking events transmitted
EMAPosting/collectionYes
EMBArrival at outward office of exchangeYes
EMEHeld by CustomsYes
EMFOut of Customs/Departure from inward
office of exchangeYes
EMGArrival at delivery officeYes
EMJArrival at transit office of exchangeYes
EMKDeparture from transit office of exchangeYes
5.1.4Dispatch messages transmitted
PREDES
V 2.0Pre-advice of international dispatch
information - origin postYes
RESDES
V 1.1Dispatch receipt information (response
to a PREDES) - destination postYes
5.1.5Ready to start transmitting data to
partners wishing to receive dataYes
5.1.6Other messages transmitted
PRECONPre-advice of international consignment
- origin postYes
RESCONResponse to a PRECON - destination
postYesCARDITCarrier documents international transport - origin postYes
RESDITResponse to a CARDIT - destination
postYes
6Home delivery
6.1Initial delivery attempt at physical
delivery of parcels to addresseeYes
6.2If initial delivery attempt unsuccessful,
card left for addresseeYes
6.3Addressee has option of paying taxes or
duties and taking physical delivery of the itemYes
6.4There are governmental or legally
binding restrictions mean that there are certain limitations in implementing home delivery.
6.5Nature of this governmental or legally
binding restriction.
7Signature of acceptance
7.1When a parcel is delivered or handed
over
7.1.1a signature of acceptance is obtainedYes
7.1.2captured data from an identity card are
registeredNo
7.1.3another form of evidence of receipt is
obtainedNo
7.2Ordinary parcels
7.2.1Signature of the addressee or his agentYes
7.2.2Signature of a de facto agentYes
7.3Insured parcels
7.3.1Signature of the addressee or his agentYes
7.3.2Signature of a de facto agentYes
Insured parcel service
8Insured surface parcels admittedYes
8.1Maximum insured value for surface
parcels (SDR)4179
9Insured air parcels admittedYes
9.1Maximum insured value for air parcels
(SDR)4179
9.2Maximum insured value when the
provisions of the Parcel Post
Regulations are not applied
10Marking used for insured parcels
10.1CP 74 pink label usedYes
10.2CP 73 label and pink "insured" label
usedNo
Cash-on-delivery service for parcel
11.1Acceptance of Cash-on-delivery
(COD) service for parcels
11.1.1outbound COD parcelsNo
11.1.2inbound COD parcelsNo
Express delivery service
Date of last update : 30.03.2023Parcel Post Compendium Online
LA POSTE, FranceFRAFR - FrancePage 1 of 13
12Express parcel delivery service
providedNo
Parcels with advice of delivery
13Admission of advice of delivery for
13.1ordinary parcelsYes
13.2insured parcelsYes
Parcels for delivery free of charges and fees
14Parcels for delivery free of charges
and fees admittedNo
Fragile parcel
15Fragile parcels admittedNo
Consignment service
16Consignment service by bilateral
agreements providedNo
Integrated logistics service
17integrated logistics service by
bilateral agreements providedNo
Addresses for bilateral agreements
18Contact details of the person responsible for
questions concerning bilateral agreements
Name:Mr Declemy Laurent
Function:Opérations Internationales
Address:9 rue du Colonel Pierre Avia
75757 PARIS CEDEX 15
France
Tel:1: (+)
2: (+33) 155445759
Fax:(+)
E-maillaurent.declemy@laposte.fr
Admissible radioactive material and infectious substances
19Radioactive materials admitted in
19.1Air Parcels
Inbound parcelsNo
Outbound parcelsNo
19.2Insured parcels
Inbound parcelsNo
Outbound parcelsNo
20Infected substances admitted in
20.1Air Parcels
Inbound parcelsNo
Outbound parcelsNo
20.2Insured parcelsInbound parcelsNo
Outbound parcelsNo
Supplementary charges - Customs
21Non-dutiable parcels
21.1Threshold level below which parcels are
free of customs duties and other taxesYes
21.2Exemption threshold
Local currency1 €
USD
Comments:
The threshold of 45 Euro for C to C parcels.
22Dutiable parcels
22.1Customs clearance fee collected for
parcels subject to import customs clearanceYes
22.2Amount of fee collected
Local currency8 €
USD
Comments:
23Customs clearance fee collected for
for all items declared at customsNo
Comments:
24Administration fees collected for
parcels subject to export customs clearanceNo
Comments:
Special charges - Storage
25Storage charge collected on a parcel
when it is kept beyond the prescribed period, or in the event of return to sender/redirectionNo
Special delivery charges
26Delivery charges collected at the time
of delivery in response to the advice of arrival No
Special charges - Poste restante
27Poste restante service providedNo
Special provisions - Treatment of parcels wrongly accepted
28Parcels returned to sender Yes
Delivery areas
29Parcels delivered to
29.1all addressesYes
Date of last update : 30.03.2023Parcel Post Compendium Online
LA POSTE, FranceFRAFR - FrancePage 2 of 13
29.2specific areas onlyNo
Comments:
Collection
30Collection of parcels at post offices
provided for
30.1all addressesNo
30.2specific areas onlyYes
Comments:
Delivery procedures for parcels for which customs duty and taxes are payable
31Procedure for parcels for which
customs duty is payable
31.1Pick up of parcel at the customs officeNo
31.2Addressee's address with collection of
customs duties and taxes at the time of deliveryYes
31.3Delivery to the addressee's address
after payment of customs duties and taxesNo
31.4Over the counter at the local post office
with immediate payment of customs duties and taxesNo
31.5Other
Period of retention
32Period of retention for parcels
32.1Normal period 15 Day(s)
32.2Exceptional period15 Day(s)
33Retention for parcels for which notice
could not be sent or addressed to poste restante
33.1Normal period15 Day(s)
33.2Exceptional period15 Day(s)
Parcels automatically retained
34A list of contact e-mail addresses for
accounting and verification notes is temporarily being maintained and published outside the compendia; please refer to International Bureau circular 75/2020. The UPU contact person for any updates to this list is jean-marc.coeffic@upu.int.
Service to designated operators
40.User of the Internet-based Inquiry
System (IBIS)Yes
40.1Details of office(s) responsible for
handling parcel post inquiriesOffice name: Name:Chilly Mazarin Centre d'Echange International
Mr Service Enquête
Function:
Address:
Tel:
Fax:(+331)691012591: (++331)69102187
2: (+)10 rue Denis Papin - ZI de la Vigne au Loup
91385 Chilly Mazarin
E-Mail:cei.sav@laposte.fr
Requests for withdrawal from the post or alteration, or correction of address
35Requests for withdrawal from the
post acceptedNo
Special provisions - Force majeure
36Liability admitted in cases of force
majeureNo
36.1Liability admitted for insured parcels on
board ships or aircraft used by designated operatorsYes
36.2Addressee/sender's reservations
admitted at the time of deliveryYes
Special provisions - Customs declarations
37Number of CN 23 customs
declarations required for inbound parcels2
37.1Number of CN 23 customs declarations
required for parcels in transit2
37.2Languages in which CN 23 customs
declarations can be completed
French English
Special provisions - Method of dispatching accompanying documents
38Documents affixed to the relevant
parcelsYes
38.1Documents attached to the parcels billNo
Service to customers
39On-line tracking providedYes
39.1Web site address to access information
https://www.laposte.fr/
39.2Languages in which track and trace
information is available
French English Spanish Deutsch
/ Nederlandse / Italiano Date of last update : 30.03.2023Parcel Post Compendium Online
LA POSTE, FranceFRAFR - FrancePage 3 of 13
Office name:
Name:La Poste SERCI
Mr Olivier SAUGET (Service des réclamations
Colis )
Function:Chef de Service
Address:
Tel:
Fax:(+333)03815364871: (+)
2: (+)2 CHEMIN DE L'ERMITAGE
25033 BESANCON CEDEX
FRANCE
E-Mail:
Hours of service and days(s) on which the inquiry service is operating
Opening Hours (Local)
DayOpening hours 1Opening hours 2
Monday08:00-12:0013:00-17:30
Tuesday08:00-12:0013:00-17:30
Wednesday08:00-12:0013:00-17:30
Thursday08:00-12:0013:00-17:30
Friday08:00-12:0013:00-17:30
Saturday--
Sunday--
LanguagesFrench English
National Holidays
41.1National holidays
National holiday in 2022
MonthDay(s)National Holidays - Description
January1JOUR DE L'AN
April18LUNDI DE PÂQUES
May1FÊTE DU TRAVAIL
May8VICTOIRE 1945
May26ASCENSION
June6LUNDI DE PENTECÔTE
July14FÊTE NATIONALE
August15ASSOMPTION
November1TOUSSAINT
November11ARMISTICE
December25NOËL
National holiday in 2023
MonthDay(s)National Holidays - Description
January1JOUR DE L'AN
April10LUNDI DE PAQUESMay1FETE DU TRAVAIL
May8VICTOIRE 1945
May18ASCENSION
May29LUNDI DE PENTECOTE
July14FETE NATIONALE
August15ASSOMPTION
November1TOUSSAINT
November11ARMISTICE
December25JOUR DE NOEL
Regional Holidays
41.2Regional holidays
Regional holiday in 2022
MonthDay(s)Regional/Local Holidays -
Localities and description
April15VENDREDI SAINT - la Moselle (57),
le Bas-Rhin (67) et le Haut-Rhin (68)
December26SAINT ÉTIENNE - la Moselle (57), le
Bas-Rhin (67) et le Haut-Rhin (68)
Regional holiday in 2023
MonthDay(s)Regional/Local Holidays -
Localities and description
April7VENDREDI SAINT - La Moselle (57),
le Bas-Rhin (67) et le Haut-Rhin (68)
December26SAINT ÉTIENNE - la Moselle (57), le
Bas-Rhin (67) et le Haut-Rhin (68)
Cancellation of fees
42Fees cancelled when they concern
42.1parcels returned to senderYes
42.2parcels redirected to a third partyYes
42.3parcels abandoned by the senderYes
42.4parcels lost or destroyedNo
42.5parcels rifled or damagedNo
Redirection within the country of destination
43.1Redirection done without a request from
the sender or addressee No
43.2Redirection fee chargedNo
43.3Amount of redirection fee (SDR)
Comments:
Miscellaneous provisions - operation of the parcel service
44.1Postal parcel services operated by the
designated postal operatorYes Date of last update : 30.03.2023Parcel Post Compendium Online
LA POSTE, FranceFRAFR - FrancePage 4 of 13
44.2Postal parcel services operated by a
transport company or companiesNo
44.3Service provided throughout the countryYes
PostcodesLocalities
Office(s) of exchange handling parcels
45Details of office(s) of exchange
responsible for handling parcel post
Office name:
Name:WISSOUS Centre d'Echange International
Mr DURAND YVES-MARIE
Function:Directeur d'Etablissement
Address:
Tel:
Fax:(+331)691012411: (+)
2: (+)575 rue du berger
91320 Wissous
E-Mail:sav.cei@laposte.frIMPC codel:FRWSSB
Hours of service and days(s) on which the OE is operating
Opening Hours (Local)
DayOpening hours 1Opening hours 2
quotesdbs_dbs18.pdfusesText_24
[PDF] 2020 Prices Privilège Contract - Colissimo entreprise - La Poste