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International mail

services guide

August 2015auspost.com.au

International mail services guide - August 2015 1

Australia Post headquarters

GPO Box 1777

MELBOURNE VIC 3001

International mail services guide August 2015

■ Purpose The International mail services guide contains information regarding the availability, specific conditions and limitations to international post services. This guide is revised and published periodically. Refer to the online guide at auspost.com.au/international for the countries served and their specific conditions and limitations. ■ Terms and Conditions of service Under the Australian Postal Corporation Act 1989, the Board of the Australian Postal Corporation determines the terms and conditions that apply to postal services. Terms and conditions are contained in the Australia Post Terms and Conditions (APT&C) and Determination of Postage Charges (Rates Determination), which are available on our website at auspost.com.au/terms. ■ Disclaimer Although Australia Post has made every effort to ensure accuracy of the contents of this guide at the time of publication, Australia Post makes no warranty, guarantee or representation regarding the correctness, completeness, reliability, suitability or accuracy of this guide. The information in this guide may be revised at any time and services may be modified, added to or withdrawn without notice. Up-to-date information is available from any post office. Australia Post shall not be liable to any person for any loss or damage of any kind whatsoever arising from any errors or omissions in this guide or from reliance placed upon all or any part of the contents of this guide. ■ Instructions The International mail services guide contains references to other guides in the series. These are listed below and available for download from auspost.com.au/postguides. • Dangerous and prohibited goods and packaging guide (8833729)

• Domestic parcels guide (8833732)

• General products and services guide (8837578) • Letter products and services guide (8833731). International mail services guide - August 2015 2

Table of contents

How to use this guide

Section 1 - International Post definitions

1.1 - Air Mail letters

Air Mail letter sizes;

Contents of a letter (including a Registered Post prepaid envelope);

Postcard or greeting card; Aerogramme

1.2 - International parcels up to 20 kg

Maximum weight; Maximum size; Minimum size

1.3 - Print Post direct bags international (M bags)

Weight; Address labels

1.4 - Valuable items

Prohibition of bullion, bank notes and coins; Limitations by country

1.5 - Duty payable articles

1.6 - Infectious and non-infectious diagnostic substances and patient

specimens

Prohibition of infectious substances;

Limitations on non-infectious diagnostic substances and patient specimens

1.7 - Poste Restante

1.8 - Usual delivery time

Section 2 - International Post services

2.1 - Express Courier International

Maximum weight; Categories of Express Courier International articles; Additional documentation; Lodgement; Destination duties and taxes; Despatch and delivery; Extra Cover with Express Courier International articles; Addressing; Packaging; Express Courier International prohibitions;

Supplementary services

2.2 - Express Post International letters

The Express Post International letters guarantee;

Express Post International prepaid envelopes; Insertions; Documentation;

Lodgement methods and times

2.3 - Express Post International parcels

Packaging; Documentation; Maximum weight;

Categories of Express Post International parcels; Additional documentation; Lodgement; Destination duties and taxes; Despatch and delivery; Extra Cover with Express Post International parcels; Addressing; Express Post International parcels prohibitions; Supplementary services

2.4 - Pack and Track International

What the service offers;

Pack and Track International prepaid satchels for USA, NZ and UK; Documentation; Maximum weight; Categories of Pack and Track International; Additional documentation; Lodgement; Destination duties and taxes; Despatch and delivery; Extra Cover with Pack and Track International; Addressing;

Pack and Track International prohibitions

2.5 - Registered Post International letters

What the service offers; Prepaid envelopes; Insertions; Documentation; Lodgement; Proof of posting; Proof of delivery; Supplementary services; Compensation

2.6 - Registered Post International parcels

Availability; Registered Post International parcels prepaid padded bags; Maximum weight of parcels; Proof of posting; Proof of delivery; Documentation; Addressing; Additional documentation; Lodgement; Destination duties and taxes; Registered Post International prohibitions; Supplementary services; Compensation

2.7 - Air Mail

Availability; Maximum weight of parcels; Documentation; Lodgement; Addressing; Destination duties and taxes; Supplementary services; Labels; Prepaid envelopes

2.8 - Sea Mail parcels

Availability; Maximum weight of parcels; Documentation; Lodgement;

Supplementary services; Labels

2.9 - International FaxPost

International FaxPost definitions; Scope of International FaxPost; Maximum document size; Original document quality; Document contents; Over the counter lodgement; Transmission options; Delivery options; Payment options; Return of original document; Liability of Australia Post

2.10 - International sales

Key services; Supplementary services; International agreements; Who to contact

2.11 - International Reply Paid (IRP)

Countries served; Basis of IRP charges; Applications for an IRP permit; Validity of an IRP permit; IRP article specification

2.12 - International Reply Coupons

Availability; Method of operation; Value of an International Reply Coupon

Section 3 - Supplementary services

3.1 - International Extra Cover

Availability; Extra Cover value; Lodgement; Articles that must have Extra Cover; Documentation; Make up of Extra Cover articles; Delivery Confirmation;

Extra Cover claims

3.2 - International Delivery Confirmation

Availability; Lodgement; Addressee in person

3.3 - Click and Send

Services available; Lodgement of Click and Send items

Section 4 - Special services

4.1 - Articles for the blind

Scope; Charges; Maximum weight of parcels; Eligible contents; Make up; Addressing

4.2 - Defence Forces mail

Eligibility for within-Australia post charges; Registered Post and Extra Cover; Customs documentation; Prohibitions and restrictions; Addressing;

Contents and packaging

Section 5 - International Post - general provisions

5.1 - Scope of International Post

5.2 - International Post and GST

5.3 - Universal Postal Union (UPU)

UPU regulations; Exceptions

5.4 - Customs regulations

Customs documentation; Articles more than A$2,000 in value; Export controls; Dutiable or prohibited goods received from overseas; Demurrage;

Quarantine requirements - imported goods

Table of contentsInternational mail services guide August 2015 1Table of contents 2How to use this guide 4Section 1 - International Post definitions 51.1 - Air Mail letters 51.1.1 - Air Mail letter sizes 51.1.2 - Contents of a letter (including a Registered Post prepaid envelope) 51.1.3 - Postcard or greeting card 51.1.4 - Aerogramme 61.2 - International parcels up to 20 kg 61.2.1 - Maximum weight 61.2.2 - Maximum size 61.2.3 - Minimum size 71.3 - Print Post direct bags international (M bags) 71.3.1 - Weight 71.3.2 - Address labels 71.4 - Valuable items 71.4.1 - Prohibition of bullion, bank notes and coins 71.4.2 - Limitations by country 71.5 - Duty payable articles 81.6 - Infectious and non-infectious diagnostic substances and patient specimens 81.6.1 - Prohibition of infectious substances 81.6.2 - Limitations on non-infectious diagnostic substances and patient specimens 81.7 - Poste Restante 91.8 - Usual delivery time 9Section 2 - International Post services 102.1 - Express Courier International 102.1.1 - Maximum weight 102.1.2 - Categories of Express Courier International articles 102.1.3 - Additional documentation 102.1.4 - Lodgement 102.1.5 - Destination duties and taxes 102.1.6 - Despatch and delivery 102.1.7 - Extra Cover with Express Courier International articles 112.1.8 - Addressing 112.1.9 - Packaging 112.1.10 - Express Courier International prohibitions 112.1.11 - Supplementary services 122.2 - Express Post International letters 122.2.1 - The Express Post International letters guarantee 122.2.2 - Express Post International prepaid envelopes 122.2.3 - Insertions 122.2.4 - Documentation 122.2.5 - Lodgement methods and times 132.3 - Express Post International parcels 132.3.1 - Packaging 132.3.2 - Documentation 132.3.3 - Maximum weight 132.3.4 - Categories of Express Post International parcels 132.3.5 - Additional documentation 142.3.6 - Lodgement 142.3.7 - Destination duties and taxes 142.3.8 - Despatch and delivery 142.3.9 - Extra Cover with Express Post International parcels 142.3.10 - Addressing 142.3.11 - Express Post International parcels prohibitions 152.3.12 - Supplementary services 152.4 - Pack and Track International 152.4.1 - What the service offers 152.4.2 - Pack and Track International prepaid satchels for USA, NZ and UK 152.4.3 - Documentation 152.4.4 - Maximum weight 152.4.5 - Categories of Pack and Track International 162.4.6 - Additional documentation 162.4.7 - Lodgement 162.4.8 - Destination duties and taxes 162.4.9 - Despatch and delivery 162.4.10 - Extra Cover with Pack and Track International 162.4.11 - Addressing 162.4.12 - Pack and Track International prohibitions 172.5 - Registered Post International letters 172.5.1 - What the service offers 172.5.2 - Prepaid envelopes 172.5.3 - Insertions 172.5.4 - Documentation 172.5.5 - Lodgement 172.5.6 - Proof of posting 172.5.7 - Proof of delivery 182.5.8 - Supplementary services 182.5.9 - Compensation 182.6 - Registered Post International parcels 182.6.1 - Availability 182.6.2 - Registered Post International parcels prepaid padded bags 182.6.3 - Maximum weight of parcels 182.6.4 - Proof of posting 182.6.5 - Proof of delivery 182.6.6 - Documentation 182.6.7 - Addressing 192.6.8 - Additional documentation 192.6.9 - Lodgement 192.6.10 - Destination duties and taxes 192.6.11 - Registered Post International prohibitions 192.6.12 - Supplementary services 192.6.13 - Compensation 192.7 - Air Mail 202.7.1 - Availability 202.7.2 - Maximum weight of parcels 202.7.3 - Documentation 202.7.4 - Lodgement 202.7.5 - Addressing 202.7.6 - Destination duties and taxes 202.7.7 - Supplementary services 202.7.8 - Labels 202.7.9 - Prepaid envelopes 202.8 - Sea Mail parcels 212.8.1 - Availability 212.8.2 - Maximum weight of parcels 212.8.3 - Documentation 212.8.4 - Lodgement 212.8.5 - Supplementary services 212.8.6 - Labels 212.9 - International FaxPost 212.9.1 - International FaxPost definitions 212.9.2 - Scope of International FaxPost 212.9.3 - Maximum document size 222.9.4 - Original document quality 222.9.5 - Document contents 222.9.6 - Over the counter lodgement 222.9.7 - Transmission options 222.9.8 - Delivery options 222.9.9 - Payment options 222.9.10 - Return of original document 222.9.11 - Liability of Australia Post 222.10 - International sales 232.10.1 - Key services 232.10.2 - Supplementary services 232.10.3 - International agreements 232.10.4 - Who to contact 232.11 - International Reply Paid (IRP) 232.11.1 - Countries served 232.11.2 - Basis of IRP charges 232.11.3 - Applications for an IRP permit 232.11.4 - Validity of an IRP permit 232.11.5 - IRP article specification 232.12 - International Reply Coupons 252.12.1 - Availability 252.12.2 - Method of operation 252.12.3 - Value of an International Reply Coupon 25Section 3 - Supplementary services 263.1 - International Extra Cover 263.1.1 - Availability 263.1.2 - Extra Cover value 263.1.3 - Lodgement 263.1.4 - Articles that must have Extra Cover 263.1.5 - Documentation 263.1.6 - Make up of Extra Cover articles 263.1.7 - Delivery Confirmation 263.1.8 - Extra Cover claims 263.2 - International Delivery Confirmation 263.2.1 - Availability 263.2.2 - Lodgement 273.2.3 - Addressee in person 273.3 - Click and Send 273.3.1 - Services available 273.3.2 - Lodgement of Click and Send items 27Section 4 - Special services 284.1 - Articles for the blind 284.1.1 - Scope 284.1.2 - Charges 284.1.3 - Maximum weight of parcels 284.1.4 - Eligible contents 284.1.5 - Make up 284.1.6 - Addressing 284.2 - Defence Forces mail 284.2.1 - Eligibility for within-Australia post charges 284.2.2 - Registered Post and Extra Cover 294.2.3 - Customs documentation 294.2.4 - Prohibitions and restrictions 294.2.5 - Addressing 294.2.6 - Contents and packaging 29Section 5 - International Post - general provisions 305.1 - Scope of International Post 305.2 - International Post and GST 305.3 - Universal Postal Union (UPU) 305.3.1 - UPU regulations 305.3.2 - Exceptions 305.4 - Customs regulations 305.4.1 - Customs documentation 305.4.2 - Articles more than A$2,000 in value 315.4.3 - Export controls 325.4.4 - Dutiable or prohibited goods received from overseas 325.4.5 - Demurrage 325.4.6 - Quarantine requirements - imported goods 325.5 - Addressing 325.5.1 - Destination city and country 325.5.2 - Postcode 325.5.3 - Sender"s address on letters 325.6 - Contents and packaging 335.6.1 - Definition of adequate packaging 335.6.2 - Special packaging requirements 335.7 - Restrictions 335.7.1 - Export clearance and controls 335.7.2 - Import restrictions by country 335.8 - Prohibitions 335.8.1 - Dangerous and prohibited goods and packaging guide (8833729) 335.8.2 - Express Courier International and Express Post International parcels regulations 345.8.3 - Individual country prohibitions 355.9 - Firearms, firearm parts and weapons 355.10 - International mail security requirements 355.10.1 - Exempt articles 355.10.2 - Acceptable identification 355.11 - Redirection of International Post articles 365.11.1 - General conditions 365.11.2 - Redirection of international articles 365.12 - Withdrawal from the International Post 365.12.1 - General conditions 365.12.2 - Special conditions for parcels 365.13 - Undeliverable International Post articles 365.13.1 - Express Courier International and Express Post International parcels 365.13.2 - RegisteredPost International articles, Air Mail letters, postcards, greeting cards andaerogrammes 365.13.3 - Parcels 365.14 - Enquiries or complaints 375.14.1 - Lodgement of enquiries 375.14.2 - Non-delivery 375.14.3 - Delayed delivery 375.14.4 - Information not to be divulged 375.14.5 - Erroneous return of articles 375.15 - International compensation claims 375.15.1 - International compensation claim conditions 375.15.2 - Limits of cover 385.15.3 - Who may claim 385.15.4 - How and when to claim 385.15.5 - Claims for total loss 385.15.6 - Claims for missing or damaged contents 395.15.7 - Document reconstruction costs 395.15.8 - Postage refunds 395.16 - International Extra Cover claims 395.16.1 - International Extra Cover claim conditions 395.16.2 - Limits of cover 395.16.3 - Who may claim 395.16.4 - How and when to claim 395.16.5 - Claims for total loss 395.16.6 - Claims for missing or damaged contents 395.16.7 - Postage refunds 405.17 - Compensation and Extra Cover claim conditions 405.17.1 - Scope of international compensation and Extra Cover 405.17.2 - Exclusions from cover 405.17.3 - Amount payable 415.17.4 - Title to lost items 415.17.5 - Subsequent discovery of lost items 41Section 6 - Destination countries and territories 426.1 - International Post country guide 42Section 7 - Index 43International Post regulations 45

International mail services guide - August 2015 3

5.5 - Addressing

Destination city and country; Postcode; Sender"s address on letters

5.6 - Contents and packaging

Definition of adequate packaging; Special packaging requirements

5.7 - Restrictions

Export clearance and controls; Import restrictions by country

5.8 - Prohibitions

Dangerous and prohibited goods and packaging guide (8833729); Express Courier International and Express Post International parcels regulations;

Individual country prohibitions

5.9 - Firearms, firearm parts and weapons

5.10 - International mail security requirements

Exempt articles; Acceptable identification

5.11 - Redirection of International Post articles

General conditions; Redirection of international articles

5.12 - Withdrawal from the International Post

General conditions; Special conditions for parcels

5.13 - Undeliverable International Post articles

Express Courier International and Express Post International parcels; RegisteredPost International articles, Air Mail letters, postcards, greeting cards andaerogrammes; Parcels

5.14 - Enquiries or complaints

Lodgement of enquiries; Non-delivery; Delayed delivery; Information not to be divulged; Erroneous return of articles

5.15 - International compensation claims

International compensation claim conditions; Limits of cover; Who may claim;

How and when to claim; Claims for total loss;

Claims for missing or damaged contents; Document reconstruction costs;

Postage refunds

5.16 - International Extra Cover claims

International Extra Cover claim conditions; Limits of cover; Who may claim;

How and when to claim; Claims for total loss;

Claims for missing or damaged contents; Postage refunds

5.17 - Compensation and Extra Cover claim conditions

Scope of international compensation and Extra Cover; Exclusions from cover; Amount payable; Title to lost items; Subsequent discovery of lost items

Section 6 - Destination countries and territories

6.1 - International Post country guide

Section 7 - Index

International Post regulations

International mail services guide - August 2015 4

How to use this guide

This guide contains detailed reference material about Australia Post"s

International Post service.

To help you go directly to the right place, set out below are the most common questions and the quick way to find the right answers. A numeric reference, for example Φ1.1.1, refers to the section number in this guide. A reference in italics, for example Post charges booklet (8833665) refers to another Australia Post publication. All details of International Post charges are in the Post charges booklet. All details about the services available to each country are available online at online at auspost.com.au/international. Countries are listed alphabetically. This guide shows the availability of services and any special limitations or conditions that might apply.

What articles

can I send in the

International

Post?

How big?

How heavy?

• Air Mail letter 1.1

• Contents of a letter 1.1.2

• Greeting card or postcard 1.1.3

• Aerogramme 1.1.4

• Parcel 1.2

• Print Post direct bags 1.3

• Valuable items 1.4

• Duty-payable articles 1.5

• Infectious and non-infectious diagnostic

substances and patient specimens 1.6

What services can

Iuse?For general conditions, refer to:

• Express Courier International 2.1

• Express Post International letters 2.2

• Express Post International parcels 2.3

• Pack and Track International 2.4

• Registered Post International letters 2.5

• Registered Post International parcels 2.6

• Air Mail 2.7

• Sea Mail parcels 2.8

• International FaxPost 2.9

• International sales 2.10

How much does

theservice cost?Refer to the Post charges booklet (8833665).

Can I obtain Extra

Cover for the

article?Refer to auspost.com.au/international for the amount of Extra Cover available to each country for each service. For general conditions, refer to International Extra

Cover. 3.1

How long to

deliver?Refer to auspost.com.au/international for usual delivery times to each country. For the meaning of “usual delivery time", refer to

Usual delivery time 1.8

Can I confirm

delivery?Refer to auspost.com.au/international for Delivery

Confirmation services available to each country.

For general conditions, refer to

International Delivery Confirmation 3.2

What customs

forms do I use?

• Customs regulations 5.4

• Security requirements 5.10

How should I

address and pack the article?

• Addressing 5.5

• Contents and packaging 5.6

What contents

are restricted or prohibited?Refer to Dangerous and prohibited goods and packaging guide (8833729).

Refer to auspost.com.au/international for

prohibitions and restrictions to each country.

For general conditions, refer to:

• Restrictions 5.7

• Prohibitions 5.8

What about

special services?

• Articles for the blind 4.1

• Defence Forces mail 4.2

• International Reply Paid 2.11

• International Reply Coupons 2.12

• Redirection of International Post 5.11

• Withdrawal from the International Post 5.12

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