SOUTHEAST HOTELS - Wendy Wu Tours Australia
pLotus Blanc Siem Reap Lotus Blanc is perfectly located in the heart of Siem Reap, only a 15-minute drive from the airport, temples of Angkor and only a five-minute drive to Pub Street, the night markets and restaurants The property has an exotic French feel mixed with Cambodian hospitality The hotel has a 25-metre pool, surrounded by tropical
Routes indochinoises - Club Med
le temple Thien Hau Transfert vers l'aéroport et envol pour Siem Reap Accueil et installation à l’hôtel Lotus Blanc Resort****(1) Dîner-spectacle de danses cambodgiennes Nuit à l’hôtel Jour 11 : Siem Reap/Angkor Journée consacrée à la visite des majestueux temples d'Angkor en tuk- tuk
BREAKFAST MENU BUFFET - Hilton
vegetables, lemon herb beurre blanc (GF) Mediterranean roulade, quinoa tabouli, rocket and tomato relish (V, VE) Chicken breast stuffed with chorizo, peppers and mozzarella on corned polenta, mushroom ragu and wilted greens, mushroom jus (GF) Chicken breast marinated in harrisa spices, lemon scented quinoa, grilled
Beer & Ale White Wine - The Rimrock Resort Hotel
Purple Lotus 2 5oz Cocktail $16 Patron Silver Tequila, Crème de Violette, Lime Juice, & Simple Syrup Melon Starburst 2 5oz Martini $16 Skyy Vodka, Melon Liqueur, Banana Liqueur, & 2 Milk Glasgow Mist 3oz Cocktail $16 Dalwhinnie 15 yr Scotch, Drambuie, Ginger Liqueur, Lime Juice, & Simple Syrup Strawberry Fields Forever 2oz Cocktail $16
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2016 Top Luxury Hotel &
Brand Report
Courtesy of Aria Hotel Budapest, Library Hotel CollectionIntroduction & Methodology2
The Importance of Guest Intelligence3
Key Findings 4
Summary of Results5
Individual Luxury Hotels6
Top 25 Individual Luxury Hotels 6
Top 25 by Service7
Top 25 by Value8
Top 25 by Location9
Top 25 by
Cleanliness10
Top 25 by
Rooms11
Top 10 Most Improved 12
Small Luxury Brands13
Top 25 Small Luxury Brands 13
Top 25 by Service14
Top 25 by Value15
Top 25 by Location16
Top 25 by Cleanliness17
Top 25 by
Rooms18
Top 10 Most Improved19
Large Luxury Brands20
Top 25 Large Luxury Brands 20
Top 25 by Service21
Top 25 by Value22
Top 25 by Location23
Top 25 by Cleanliness24
Top 25 by
Rooms25
Top 10 Most Improved26
Additional Insights27
Top 100 Hotels by Geography 27
Top 20 Review Sites28
Review Volume by Country29
Top 10 Languages for Reviews 30
Average Review Statistics per Hotel31
Positive & Negative Comments32
Importance of Responding Online to Reviews33
Index of Brands 34
About ReviewPro36
Index Many hoteliers are already monitoring and measuring online reputation and collecting guest feedback,but this is no longer enough. The real challenge is knowing how to use this insight to enhance the guest
experience and exceed expectations. There has been a recent shift from reputation management tooverall guest satisfaction improvement where shrewd hoteliers are implementing strategies to make the
necessary changes on property to ensure they exceed guest expectations.89% of global travelers consider online reviews important to booking
1 and one negative review couldresultin a potential guest choosing to stay at a competitor"s hotel instead. Today, review sites are a key
guest feedback channel and every single review, whether positive or negative, should be treated like a
call to a call center. Following the success of our Top Luxury Hotel & Brand Reports, for this third edition, we analyzed2,713,414online guestreviewspublishedduring2015 to gatherinsightfroma broadrangeof luxury
brandsacrosstheglobeand demonstratehowthehospitalitylandscapehas evolvedoverthecourseofthisperiod. A total of 2,690 properties that pertain to 159 luxury hotel brands worldwide were evaluated.
The study did not include luxury serviced apartment brands or soft brands.As per our previous reports, the brands were divided into two groups, Large Luxury Brands, for groups
with 20 or more hotels and Small Luxury Brands, for those with fewer than 20. After splitting the sample,
we calculated ReviewPro"sproprietary online reputation score, the Global Review Index TM (GRI) 2 , forboth hotels and brands based on guest reviews from 175 online travel agencies (OTAs) and review sites
in 45 languages. Hotels with less than 100 reviews were not included in the Individual Luxury Hotel ranking. Besides overall guest satisfaction scores (GRI TM ), this report also evaluated guest satisfaction performance on other key indexes: Service, Value, Location, Cleanliness and Rooms. The extensive selection of hotels analyzed varies from innovative, quirky brands to classic luxury properties. Some establishments are ultra -luxury resorts developed by accomplished hoteliers whileothers are the creation of some of the world"s largest hotel brands, aiming to craft something unique in
leading destinations.Online review analytics provide hoteliers with valuable insights to set departmental goals and to make
changes that improve the guest experience. In turn, as the number of positive reviews increases, aproperty"s online reputation will also improve, allowing hoteliers to increase room rates and RevPAR.
RJ Friedlander, CEO of ReviewProsaid, Savvy hoteliers are aware of the shift from online reputation
management to overall guest satisfaction improvement. Guest Intelligence provides luxury hotels andbrands with the insight needed to prioritize operational and service improvements to enhance the guest
experience."1. Source: Skift
2. ReviewPro"s Global Review Index(GRI) is the industry-standard online reputation benchmark. The GRI can be calculated for
individual hotels and brands for a given period in time by analyzing guests" ratings from 175+ online travel agencies (OTAs) andreview
sites. The GRI is not an average of all review scores but is calculated using a proprietary algorithm developed by the company in
conjunction with industry experts. Thousands of hotels worldwide use the GRI as a benchmark for reputation management effort
s,along with renowned industry leading partners such as Cornell University and Sabre Hospitality Solutions.
Introduction & Methodology
2The Importance of Guest Intelligence
Guest Intelligence is the in-depth analysis of online reviews and guest satisfaction survey data, including both in-stay and post-stay surveys, to provide hoteliers with detailed insight into what guests like and dislike about their stay, enabling action to be taken to enhance the guest experience. From staff recruitment, training, sales and marketing messages to CapExplanning and investmentsin new hotels, Guest Intelligence is relevant across any hotel"s entire organization. By drilling down
to a departmental level and sharing the right data with the right people, the improvements made will lead to higher guest satisfaction, guest loyalty and a higher volume of online reviews. Successful hoteliers across the globe are leveraging Guest Intelligence to drive improvements and Luxury Hotel Brands are no exception. This powerful feedback can be used to: •Turn insight into action to prioritize operational and service improvements. •Set departmental goals to motivate teams to take action and improve the guest experience. •Boost revenue performance as, according to a Cornell University Study, a 1-point increase in a hotel"s Global Review Index TM leads to an increase of up to 1.42% in RevPAR. •Create a guest-centric culture on property to empower your team to enhance a guest"s stay. •Improve rankings on TripAdvisorand other review sites and OTAs. This year"s Top Luxury Hotel & Brand Report highlights which leading luxury groups and hotels are creating guest -centric cultures and using Guest Intelligence to deliver outstanding experiences. 3